本文關(guān)鍵詞： 旅游餐飲行業(yè) 人力資源 員工隊(duì)伍素質(zhì)　出處：《長安大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：近幾年來，隨著我國改革開放進(jìn)程的加快和國民經(jīng)濟(jì)的高速發(fā)展，旅游業(yè)成為國民經(jīng)濟(jì)新的經(jīng)濟(jì)增長點(diǎn)，不僅直接刺激了經(jīng)濟(jì)收入，并且?guī)?dòng)了相關(guān)產(chǎn)業(yè)和社會經(jīng)濟(jì)的全面發(fā)展，成為我國經(jīng)濟(jì)發(fā)展的支柱性產(chǎn)業(yè)之一。從旅游基本消費(fèi)需求的內(nèi)部構(gòu)成來看，交通消費(fèi)支出第一，約占33%；住宿消費(fèi)居次，約占17.4%；餐飲居第三位，餐飲消費(fèi)在旅游消費(fèi)中占有相當(dāng)比例。旅游餐飲行業(yè)作為我國旅游業(yè)中重要的產(chǎn)業(yè)，正向著連鎖化，規(guī)范化，集團(tuán)化，國際化方向高速發(fā)展前進(jìn)，未來盈利能力和提升空間更為廣闊。與此同時(shí)，旅游餐飲行業(yè)的服務(wù)質(zhì)量與員工素質(zhì)卻未能達(dá)到旅游者的要求，旅游滿意度較低，旅游餐飲行業(yè)員工流失率高達(dá)40％，行業(yè)整體工資水平低，工資增長緩慢，60％的旅游餐飲行業(yè)員工沒有社會保險(xiǎn)，培訓(xùn)成本居高不下，員工工作積極性低等人力資源問題卻嚴(yán)重制約著旅游餐飲行業(yè)的發(fā)展壯大。如何做好旅游餐飲行業(yè)人力資源管理工作，保證旅游餐飲行業(yè)健康，可持續(xù)發(fā)展，是亟待解決的的重要問題。 從根本上講，旅游餐飲服務(wù)是由旅游餐飲從業(yè)人員提供的。那么，為了提高旅游餐飲的服務(wù)水平及檔次，旅游餐飲行業(yè)員工隊(duì)伍素質(zhì)則是迫切需要進(jìn)一步提升，以適應(yīng)現(xiàn)代旅游餐飲行業(yè)的發(fā)展。 本文以“人力資本”和“以人為本”的觀念為主導(dǎo)思想，在闡述旅游餐飲行業(yè)人力資源管理的基本原理、制度、原則和任務(wù)的基礎(chǔ)上，，按照歷史和邏輯的順序，系統(tǒng)介紹了旅游餐飲行業(yè)人力資源的戰(zhàn)略規(guī)劃、人員配置、員工招聘、考核與錄用、績效考評、員工激勵(lì)、員工培訓(xùn)、員工群體動(dòng)力的發(fā)揮和勞動(dòng)關(guān)系管理。在此基礎(chǔ)上，闡述旅游餐飲行業(yè)員工隊(duì)伍素質(zhì)與行業(yè)整體發(fā)展之間的關(guān)系，分析旅游餐飲行業(yè)員工隊(duì)伍素質(zhì)建設(shè)中存在的問題。最后提出了解決員工隊(duì)伍素質(zhì)建設(shè)的路徑。適用性和可操作性較強(qiáng)。
[Abstract]:In recent years, with the acceleration of the process of reform and opening up and the rapid development of the national economy, tourism has become a new economic growth point of the national economy, which not only directly stimulates economic income, And it has led to the overall development of related industries and social economy, and has become one of the pillar industries in the economic development of our country. From the internal composition of the basic consumption demand for tourism, the transportation consumption expenditure is the first, accounting for about 33 percent, and the residential consumption is the second. The food and beverage industry, as an important industry in our country's tourism industry, is developing at a high speed in the direction of chainization, standardization, collectivization and internationalization. At the same time, the service quality and staff quality of tourism catering industry can not meet the requirements of tourists, tourism satisfaction is low, The staff turnover rate in the tourism and catering industry is as high as 40%, the overall wage level in the industry is low, the wage growth rate is slow to 60%, the employees in the tourism and catering industry do not have social insurance, and the training costs are high. However, the low enthusiasm of the staff seriously restricts the development of the tourism and catering industry. How to do well the human resource management of the tourism catering industry to ensure the healthy and sustainable development of the tourism and catering industry, It is an important problem to be solved urgently. Fundamentally speaking, tourism catering services are provided by tourism catering professionals. Well, in order to improve the service level and level of tourism catering, the quality of the staff in the tourism catering industry urgently needs to be further improved. In order to adapt to the development of modern tourism catering industry. Based on the concept of "human capital" and "people-oriented", this paper expounds the basic principles, systems, principles and tasks of human resource management in the tourism and catering industry, according to the historical and logical order. This paper systematically introduces the strategic planning, staffing, staff recruitment, assessment and employment, performance appraisal, employee motivation, staff training, the exertion of employee group motivation and labor relations management in tourism and catering industry. This paper expounds the relationship between the quality of the staff and the overall development of the tourism and catering industry. This paper analyzes the problems existing in the construction of the quality of the staff in the tourism and catering industry. Finally, the paper puts forward the way to solve the quality construction of the staff, which has strong applicability and maneuverability.
【學(xué)位授予單位】：長安大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F272.92;F719

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本文編號：1554788