本文關(guān)鍵詞： 人才流失 人力資源 員工滿意度 人才流失危機(jī)　出處：《華北電力大學(xué)》2012年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著經(jīng)濟(jì)的進(jìn)步,管理科學(xué)的不斷發(fā)展,我國(guó)酒店行業(yè)也面臨著十分激烈的競(jìng)爭(zhēng),而且這種競(jìng)爭(zhēng)集中體現(xiàn)在人力資源領(lǐng)域。北京勝利飯店是中國(guó)石化勝利油田投資興建的一家三星級(jí)旅游涉外飯店,飯店位于北京市朝陽(yáng)區(qū),是舉辦各類會(huì)議、涉外活動(dòng)、教育培訓(xùn)、旅游娛樂的理想場(chǎng)所。隨著競(jìng)爭(zhēng)的加劇,個(gè)嚴(yán)峻的問題擺在了北京勝利飯店老總面目前——企業(yè)的優(yōu)秀人才正不斷流失,現(xiàn)有人才隊(duì)伍的不穩(wěn)定不僅影響企業(yè)的正常生產(chǎn)運(yùn)營(yíng),更增加了酒店用人成本,嚴(yán)重影響企業(yè)的后續(xù)發(fā)展。因此,勝利飯店要想扭轉(zhuǎn)這種局面,就必須提出并實(shí)施一系列應(yīng)對(duì)方案。 本論文根據(jù)北京勝利飯店人才‘流失現(xiàn)狀,運(yùn)用管理學(xué)、人力資源開發(fā)與管理的理論,以北京勝利飯店現(xiàn)行人力資源政策和管理制度、員工的滿意度作為研究對(duì)象,分析了北京勝利飯店人力資源管理中存在的問題、員工流失的原因以及對(duì)酒店的不利影響,提出北京勝利飯店解決員工流失危機(jī)的管理措施、應(yīng)對(duì)方案,建立人才危機(jī)預(yù)警機(jī)制；防止員工流失的具體對(duì)策,探索出人才優(yōu)化使用的管理途徑,本研究成果對(duì)于同行業(yè)星級(jí)酒店和其他的勞動(dòng)密集型企業(yè)防止員工流失,具有普遍的借鑒意義。
[Abstract]:With the progress of economy and the continuous development of management science, the hotel industry in our country is also facing very fierce competition. Moreover, this competition is concentrated in the field of human resources. The Beijing Shengli Hotel is a three-star tourist hotel invested in and built by the Shengli Oilfield of Sinopec. The hotel is located in Chaoyang District, Beijing, and is a kind of conference and foreign-related activity. Education and training, the ideal place for tourism and entertainment. With the intensification of competition, a serious problem has been posed to the chief executive of the Beijing Shengli Hotel. At present, the excellent talents of enterprises are constantly losing. The instability of the existing talent team not only affects the normal production and operation of enterprises, but also increases the cost of employing hotels and seriously affects the subsequent development of enterprises. Therefore, the Shengli Hotel wants to reverse this situation. It is necessary to propose and implement a series of response plans. According to the present situation of brain drain in Beijing Shengli Hotel, this paper applies the theories of management, human resource development and management, taking the current human resource policy and management system of Beijing Shengli Hotel as the research object, and the employee's satisfaction degree. This paper analyzes the problems existing in the human resource management of Beijing Shengli Hotel, the causes of staff turnover and the adverse effects on the hotel, and puts forward the management measures and countermeasures for solving the crisis of staff turnover in Beijing Shengli Hotel. To establish the early warning mechanism of talent crisis, to prevent the staff from losing, and to explore the management ways to optimize the use of talents. The results of this research can prevent the staff loss for the star-rated hotels and other labor-intensive enterprises in the same industry. It is of universal significance for reference.
【學(xué)位授予單位】：華北電力大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F272.92;F719

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