【摘要】： 情緒勞動(emotional labor),指員工為了組織目標,而調(diào)整情緒感受與情緒表現(xiàn)的歷程。情緒勞動是近二三十年來西方組織行為學(xué)一個新興的研究領(lǐng)域,目前業(yè)已引起我國學(xué)者的研究興趣。隨著社會和經(jīng)濟的發(fā)展,工業(yè)時代所強調(diào)的嚴謹、高效地培養(yǎng)勞動者而忽視人的情感與需要的目標,日漸被后工業(yè)時代彈性、人性化地為兒童和家長提供個性化服務(wù)所取代。在這種富有個性化和差異性的教學(xué)服務(wù)體系中,幼兒教師的教學(xué)技能和專業(yè)知識固然重要,但幼兒教師職業(yè)作為充滿情緒的工作性質(zhì)這一事實不容忽視。因此,幼兒教師情緒勞動的研究正是基于人文關(guān)懷之下,對幼兒教師心理狀態(tài)、內(nèi)在需要的深層次關(guān)心。本研究在分析國內(nèi)外有關(guān)情緒勞動研究文獻的基礎(chǔ)上,梳理了情緒勞動的相關(guān)概念、理論,提出本研究的目的。采用問卷法、訪談法等多種研究方法,主要以中部地區(qū)12所不同體制幼兒園的466名幼兒教師為研究對象,對幼兒教師的情緒勞動方式及其相關(guān)變量進行了初步研究。利用SPSS 13.0和Amos 5.0統(tǒng)計軟件,進行方差分析、相關(guān)分析、回歸分析、結(jié)構(gòu)方程模型等數(shù)據(jù)統(tǒng)計分析方法,對幼兒教師情緒勞動及其影響因素進行了探討。研究結(jié)果顯示: 1、總體上幼兒教師情緒勞動強度較高,處于中上等水平,深層行為較表層行為高; 2、人口統(tǒng)計學(xué)變量對幼兒教師情緒勞動的影響顯示出:婚姻狀況、學(xué)歷、工作年限、職務(wù)、園所性質(zhì)、工資水平是影響幼兒教師情緒勞動方式的重要因素;年齡對情緒勞動的深淺之別沒有顯著影響; 3、影響幼兒教師情緒勞動的相關(guān)因素呈現(xiàn)出:情緒調(diào)節(jié)中再評價對深層行為有影響,組織氣氛中教師同事行為影響情緒勞動深層行為,職業(yè)承諾方面,感情承諾影響教師情緒勞動深層行為;情緒調(diào)節(jié)中表情抑制影響情緒勞動表層行為;組織氣氛中園長限制行為和教師親密行為影響教師情緒勞動表層行為。 基于此,本研究提出應(yīng)加強“以人為本”的管理理念,從社會大環(huán)境的支持層面、幼兒園組織層面、教師個人心理調(diào)節(jié)等方面入手幫助幼兒教師更好處理其工作中的不適當情緒。同時,管理者也應(yīng)注意一些潛在的問題,及早了解幼兒教師的情緒狀態(tài),以便采取積極行動預(yù)防產(chǎn)生消極影響。
[Abstract]:Emotional labor (emotional labor), refers to the process of employees adjusting emotional feelings and emotional performance in order to organize their goals. Emotional labor is a new research field of organizational behavior in western countries in recent twenty or three decades, which has aroused the interest of scholars in our country. With the development of society and economy, the goal of cultivating labourers with high efficiency and neglecting human emotion and needs has been replaced by flexibility in post-industrial era and humanization of providing personalized services for children and parents. In this kind of individualized and different teaching service system, the teaching skills and professional knowledge of preschool teachers are important, but the fact that preschool teachers' profession is a kind of emotional work should not be ignored. Therefore, the research of preschool teachers' emotional labor is based on humanistic concern, which is deeply concerned about the psychological state and intrinsic needs of preschool teachers. On the basis of analyzing the literature about emotional labor at home and abroad, this study combs the related concepts and theories of emotional labor, and puts forward the purpose of this study. In this paper, 466 preschool teachers from 12 kindergartens in central China were studied by questionnaire method, interview method and so on. The emotional labor patterns of preschool teachers and their related variables were studied in this paper. The results showed that 466 preschool teachers from 12 kindergartens in central China were selected as the subjects to study the emotional labor patterns of preschool teachers and their related variables. By means of statistical analysis of variance, correlation analysis, regression analysis, structural equation model and so on, this paper discusses the emotional labor of preschool teachers and its influencing factors by using SPSS 13.0 and Amos 5.0statistical software. The results show that: (1) on the whole, preschool teachers' emotional labor intensity is higher, at the middle and upper level, and the deep-seated behavior is higher than the surface-level behavior; 2, the influence of demographic variables on the emotional labor of preschool teachers shows: marital status, academic background, working years, position, nature of garden, salary level are the important factors that affect the emotional labor mode of preschool teachers; Age has no significant effect on the depth of emotional labor; 3, the related factors affecting emotional labor of preschool teachers are as follows: re-evaluation in emotional regulation has an effect on deep-seated behavior, and the behavior of teachers and colleagues in organizational atmosphere affects deep-seated behavior of emotional labor and occupational commitment. Emotional commitment affects the deep-seated behavior of teachers' emotional labor; The inhibition of expression in emotional regulation affects the surface behavior of emotional labor, and the limiting behavior of kindergarten director and the intimate behavior of teachers in organizational atmosphere affect the surface behavior of emotional labor of teachers. Based on this, this study proposes to strengthen the "people-oriented" management concept, from the social environment support level, kindergarten organization level, Teachers' personal psychological adjustment helps preschool teachers to deal with inappropriate emotions in their work better. At the same time, managers should also pay attention to some potential problems, early understanding the emotional state of preschool teachers, in order to take positive actions to prevent negative effects.
【學(xué)位授予單位】：河南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2008
【分類號】：G615

【引證文獻】

相關(guān)期刊論文 前2條

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相關(guān)博士學(xué)位論文 前1條

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9 徐s櫹，

本文編號：2452554