成都市區(qū)連鎖藥店藥學(xué)服務(wù)基本情況調(diào)查
發(fā)布時(shí)間：2018-07-17 00:02
【摘要】：目的:為促進(jìn)連鎖藥店藥學(xué)服務(wù)的進(jìn)一步開(kāi)展和相關(guān)部門(mén)實(shí)施監(jiān)管提供參考。方法:通過(guò)實(shí)地調(diào)查和問(wèn)卷調(diào)查相結(jié)合的方式對(duì)成都市區(qū)5家連鎖藥店分店開(kāi)展藥學(xué)服務(wù)的基本情況進(jìn)行調(diào)查與分析。結(jié)果:核心服務(wù)方面,調(diào)查發(fā)現(xiàn)2家藥店未懸掛藥師證且藥師不在崗;各藥店藥師提供用藥指導(dǎo)頻度的差異有統(tǒng)計(jì)學(xué)意義(P0.05),超過(guò)50%的受訪消費(fèi)者在藥店B、C和E購(gòu)藥時(shí)藥師經(jīng)常會(huì)提供用藥指導(dǎo)。感知服務(wù)方面,存在違法廣告和促銷(xiāo)情況的藥店各有3家;各藥店藥品分區(qū)情況均較好;服務(wù)存檔材料情況藥店C最好,藥店D最差;服務(wù)咨詢(xún)區(qū)設(shè)置上獨(dú)立咨詢(xún)區(qū)的設(shè)置情況較差。擴(kuò)展服務(wù)方面,會(huì)員卡業(yè)務(wù)一項(xiàng)除會(huì)員日優(yōu)惠外5家藥店對(duì)會(huì)員的優(yōu)惠方式各有不同;各藥店藥品拆零服務(wù)開(kāi)展情況較差,無(wú)一家藥店拆零品種數(shù)≥10。結(jié)論:成都市區(qū)連鎖藥店藥學(xué)服務(wù)基本情況差強(qiáng)人意。除了采取藥店加強(qiáng)對(duì)藥師的考核和管理、完善藥學(xué)服務(wù)項(xiàng)目,監(jiān)管部門(mén)強(qiáng)化對(duì)藥品廣告和促銷(xiāo)的監(jiān)管等手段外,建議借助互聯(lián)網(wǎng)信息技術(shù)手段,建立云監(jiān)管平臺(tái),開(kāi)展遠(yuǎn)程服務(wù)和云服務(wù),加強(qiáng)互聯(lián)網(wǎng)品牌服務(wù)營(yíng)銷(xiāo),以提升連鎖藥店的藥學(xué)服務(wù)水平。
[Abstract]:Objective: to provide a reference for the further development of pharmaceutical services in chain pharmacies and the supervision of relevant departments. Methods: through field investigation and questionnaire survey, the basic situation of pharmaceutical service in 5 chain drugstore stores in Chengdu city was investigated and analyzed. Results: in terms of core service, the investigation found that 2 pharmacies did not have the pharmacist's card and the pharmacist was not on the job. The difference of the frequency of drugstore pharmacists to provide drug guidance was statistically significant (P0.05). More than 50% of the surveyed consumers often provided drug guidance when they bought drugs in the drugstore BUC and E. In the aspect of perceived service, there are 3 drugstores with illegal advertising and promotion, 3 drugstores with better drug zoning, the best drugstore C with the best service archival materials and the worst drugstore D; The setting of the independent consultation area in the service consultation area is poor. Expansion of services, membership card business in addition to the membership days of 5 drugstores in addition to the members of different preferential ways; the drugstore zero service is poor, none of the drugstore zero variety 鈮，
本文編號(hào)：2128143
[Abstract]:Objective: to provide a reference for the further development of pharmaceutical services in chain pharmacies and the supervision of relevant departments. Methods: through field investigation and questionnaire survey, the basic situation of pharmaceutical service in 5 chain drugstore stores in Chengdu city was investigated and analyzed. Results: in terms of core service, the investigation found that 2 pharmacies did not have the pharmacist's card and the pharmacist was not on the job. The difference of the frequency of drugstore pharmacists to provide drug guidance was statistically significant (P0.05). More than 50% of the surveyed consumers often provided drug guidance when they bought drugs in the drugstore BUC and E. In the aspect of perceived service, there are 3 drugstores with illegal advertising and promotion, 3 drugstores with better drug zoning, the best drugstore C with the best service archival materials and the worst drugstore D; The setting of the independent consultation area in the service consultation area is poor. Expansion of services, membership card business in addition to the membership days of 5 drugstores in addition to the members of different preferential ways; the drugstore zero service is poor, none of the drugstore zero variety 鈮，
本文編號(hào)：2128143
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