發(fā)布時間：2018-03-02 12:21

  本文選題：江蘇電信　切入點：服務外包　出處：《蘭州理工大學》2013年碩士論文　論文類型：學位論文

【摘要】：隨著國家改革開放的不斷深入,通信行業(yè)的發(fā)展已是日新月異,電信市場的競爭也越來越激烈。同時,客戶對電信服務要求越來越高,電信運營商對自身服務標準也在不斷提升。一方面在新的市場發(fā)展環(huán)境下,各個電信運營商結合自身發(fā)展的實際情況,為達到經營成本的降低、運營效率的提高、生產運作風險的規(guī)避、組織架構的創(chuàng)新以及市場競爭力優(yōu)勢的提升的目的。另一方面由于《新勞動法》的實施,尤其新勞動法的條款里對勞務派遣連帶責任的提出,以及用人成本大大增加,各運營商特別是中國電信、中國移動和中國聯(lián)通為了規(guī)避這樣的風險,以及自身存在管理人員匱乏、管理水平和管理能力不夠,還有客戶對服務要求的不斷提高,使得網絡維護服務外包有了實現(xiàn)的可能,它們更加關注服務外包,并加速維護服務外包的進度。但是,如果運營商對于網絡維護外包的質量管控不到位,績效評估不合理,外包商的選擇有缺陷,那么就會影響企業(yè)自身的發(fā)展。因此,開展運營商實施網絡維護外包管理模式進行深入的研究探討有著重要的理論和實踐意義。 本文對于江蘇電信運營商的維護服務外包管理模式發(fā)展進行了研究和分析。首先,在研究文獻的基礎上,對電信維護服務外包管理模式的基礎理論進行了系統(tǒng)的梳理,對江蘇電信公司網絡維護管理現(xiàn)狀及存在的問題進行了分析；其次,結合江蘇電信公司的實際運營情況,運用SWOT分析和數(shù)字模型選擇方法建立江蘇電信維護服務外包供應的選擇體系,通過有效的決策方式,來進行江蘇電信維護服務外包管理評價與選擇。最后,就江蘇電信公司網絡服務外包模式具體的實施和管理措施提出了建議,更好的解決電信維護服務外包管理發(fā)展過程中的問題,從而使江蘇電信維護服務外包管理對全國各省電信企業(yè)運營發(fā)展具有借鑒意義。
[Abstract]:With the deepening of reform and opening up, the development of the communication industry is the competition of telecom market change rapidly, becoming increasingly fierce. At the same time, customers of telecom services have become increasingly demanding, telecom operators of its service standards are rising. On the one hand, the new market development environment, combined with the actual various telecom operators the situation of their own development, in order to reduce operating costs, improve the operating efficiency of production and operation, to avoid the risk, organization innovation and market competitive advantage to ascend. On the other hand, due to the implementation of the new "labor law" put forward, especially the new labor law in terms of the dispatch of the joint liability. And the employing cost increase, the operators especially China Telecom, China Mobile and China Unicom Chinese in order to avoid such risks, and its management personnel shortage, management level and management Physical ability is not enough, and customer service requirements continue to increase, the network maintenance service outsourcing possible, they pay more attention to service outsourcing, service outsourcing and accelerate the maintenance schedule. However, if the operator is not in place to control the quality of network maintenance outsourcing, performance evaluation is not reasonable, the defects in the selection of outsourcing then, the development will affect the enterprise. Therefore, to carry out operators to implement network maintenance outsourcing management mode in-depth study has important theoretical and practical significance.
This paper has conducted the research and analysis for Jiangsu telecom operators to maintain the development of service outsourcing management mode. Firstly, on the basis of literature research, on the basis of the theory of Telecom maintenance outsourcing management model conducted a systematic review of the management status quo and existing problems of Jiangsu telecom network maintenance is analyzed; secondly, combined with the the actual operation situation of Jiangsu telecom company, using the SWOT analysis and the digital model selection method for establishing Jiangsu Telecom maintenance service outsourcing supply system, through the effective way of making decisions for the Jiangsu Telecom Maintenance Evaluation and selection of service outsourcing management. Finally, puts forward some suggestions on the implementation of Jiangsu telecom network service outsourcing mode and specific management measures of maintenance service outsourcing management development process better solve the problems in Telecom, so that Jiangsu Telecom maintenance outsourcing management It can be used for reference to the development of telecom enterprises in all provinces in China.

【學位授予單位】：蘭州理工大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F626;F274

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本文編號：1556503