本文選題：工作生活質(zhì)量 + IT工程師��； 參考：《上海外國語大學》2013年碩士論文

【摘要】：隨著市場經(jīng)濟的發(fā)展，人才雙向選擇成為一種趨勢，但較頻繁的人員變動將會對企業(yè)造成不良影響，特別是技術(shù)型人才的流失會對企業(yè)的發(fā)展造成震蕩。影響離職率的因素很多，早在二十世紀初國外開始關(guān)注工作生活質(zhì)量（Quality of Work Life, QWL）對員工離職的影響，大量研究顯示QWL水平與員工離職率呈負相關(guān)關(guān)系。本文選擇了離職率相對較高的IT工程師作為研究對象進行實證研究，調(diào)查該人群的QWL水平及影響因素，了解其離職意愿現(xiàn)狀，并分析QWL與離職意愿的相關(guān)性。通過網(wǎng)絡(luò)問卷調(diào)查的方法調(diào)查IT工程師的基本特征信息、QWL水平及離職意愿；通過電話訪談管理者了解企業(yè)中采取的提高QWL的相應(yīng)措施，同時征詢建議、意見。 調(diào)查共收回有效問卷381份，研究對象來自我國北京、上海、廣州、杭州等主要城市，對其中的5名管理者進行了電話訪談，將問卷數(shù)據(jù)錄入數(shù)據(jù)庫進行了統(tǒng)計分析，將訪談信息進行整理，提出了提高QWL、降低離職率的對策建議。 應(yīng)用SPSS18.0對數(shù)據(jù)進行統(tǒng)計分析。通過統(tǒng)計描述了解QWL及離職意愿的現(xiàn)狀水平，通過多元統(tǒng)計方法進行影響因素分析。結(jié)果顯示，IT工程師的QWL處于較低水平，特別是工作任務(wù)維度格外突出，反映出參與決策度不夠；在工作環(huán)境維度，體現(xiàn)出民主監(jiān)督及工會機構(gòu)發(fā)揮的作用較小。性別、教育程度、職位級別、稅前年收入、住房情況等為QWL滿意度的主要影響因素。57.5%的IT工程師考慮過離職，這部分人群中91.8%的工程師工作年限大于3年，65.8%的工程師為高級工程師或管理人員，如果這部分人員從企業(yè)離職，將會對企業(yè)造成較大的影響。秩相關(guān)分析結(jié)果發(fā)現(xiàn)QWL與離職意愿之間呈負相關(guān)關(guān)系，提示提高IT工程師的QWL水平對降低離職意愿具有重要意義。 根據(jù)本研究調(diào)查分析和訪談結(jié)果形成提高QWL、降低離職率的對策建議，從提升工作任務(wù)滿意度、改善工作環(huán)境及改善社會環(huán)境三個維度提升QWL滿意度，降低離職率。研究結(jié)果旨在為企業(yè)提供參考信息，，努力提高QWL，減少IT工程師的離職，從而提高工作效率，促進員工與企業(yè)的共同發(fā)展，形成良性循環(huán)。 對于企業(yè)而言，提高員工QWL、降低離職，是一項意義重大而施之不易的工程，需要首先正確認識QWL及其影響因素，在力所能及的情況下組織全社會的共同努力，采取措施營造良好的工作環(huán)境和社會環(huán)境。
[Abstract]:With the development of market economy, the two-way selection of talents becomes a trend, but frequent personnel changes will have a negative impact on enterprises, especially the loss of technical talents will cause shock to the development of enterprises. There are many factors that influence the turnover rate. As early as the beginning of the 20th century, foreign countries began to pay attention to the effect of quality of work life (of Work Life, QWL) on employee turnover. A large number of studies have shown that the level of QWL has a negative correlation with the turnover rate. In this paper, IT engineers with relatively high turnover rate are chosen to conduct empirical research, to investigate the level of QWL and its influencing factors, to understand the current situation of turnover intention, and to analyze the correlation between QWL and turnover intention. The basic characteristic information and turnover intention of IT engineers were investigated by the method of network questionnaire, and the corresponding measures to improve QWL in enterprises were investigated by telephone interviews with managers, and suggestions and opinions were sought at the same time. A total of 381 valid questionnaires were collected. The subjects were from Beijing, Shanghai, Guangzhou, Hangzhou and other major cities in China. Five of them were interviewed by telephone, and the questionnaire data were entered into the database for statistical analysis. The interview information is sorted out, and the countermeasures to improve QWL and reduce the turnover rate are put forward. The data were analyzed by SPSS18.0. Through statistical description to understand the current level of QWL and turnover intention, multivariate statistical method is used to analyze the influencing factors. The results show that the QWL of IT engineers is at a low level, especially the dimension of work tasks is prominent, which reflects the insufficient degree of participation in decision-making, and in the dimension of work environment, it shows that the role of democratic supervision and trade union institutions is relatively small. Gender, education, job level, pre-tax income, housing status were the main factors influencing QWL satisfaction. 57.5% of IT engineers considered leaving their jobs. In this group, 91.8% of the engineers work longer than 3 years or 65.8% of the engineers are senior engineers or managers, if this part of the staff leave the enterprise, it will have a greater impact on the enterprise. Rank correlation analysis shows that there is a negative correlation between QWL and turnover intention, which indicates that it is important to improve the QWL level of IT engineers to reduce turnover intention. According to the results of the investigation and interview, the countermeasures and suggestions for improving QWL and reducing the turnover rate were formed. The three dimensions of improving job task satisfaction, improving work environment and improving social environment improved QWL satisfaction and reduced the turnover rate. The purpose of the study is to provide reference information for enterprises, to improve QWL, to reduce the turnover of IT engineers, to improve work efficiency, to promote the common development of employees and enterprises, and to form a virtuous circle. For enterprises, it is a significant and difficult project to improve the QWL of employees and reduce their turnover. It is necessary to correctly understand QWL and its influencing factors, and to organize the joint efforts of the whole society under the circumstances within its ability. Take measures to create a good working environment and social environment.
【學位授予單位】：上海外國語大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F272.92;F426.6;F224

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