本文關鍵詞： 知識管理 Product Brief MediaWiki 模板 整合與擴展　出處：《復旦大學》2013年碩士論文　論文類型：學位論文

【摘要】：當前在大型企業(yè)中,尤其是高科技企業(yè),知識管理已經(jīng)上升到企業(yè)戰(zhàn)略高度。知識管理主要包括知識的獲取,知識的組織,知識的重用等諸多方面。知識的有效管理有助于企業(yè)減少重復建設的成本,提高企業(yè)內(nèi)部跨團隊協(xié)作效率,解決大型企業(yè)內(nèi)部由于組織結構復雜、流程繁復等問題造成的信息孤島的問題。 本篇論文著重研究了知識管理的基本概念以及知識管理在企業(yè)當中應用的重要性等理論,總結出知識生命周期的抽象模型。本文詳細分析了作者在惠普企業(yè)服務集團內(nèi)部工作當中遇到的跨團隊知識管理協(xié)同的問題,因地制宜地設計并實施了基于MediaWiki的知識管理解決方案。本文的主要工作和創(chuàng)新包括以下內(nèi)容： 針對惠普企業(yè)服務集團內(nèi)部沒有針對軟件產(chǎn)品及相關使用經(jīng)驗數(shù)據(jù)庫的問題,本文提出了使用惠普內(nèi)部維基百科HPedia作為知識庫,并在其中使用統(tǒng)一模板來建立Product Brief頁面來保存產(chǎn)品概要、項目使用經(jīng)驗以及同類型產(chǎn)品對比等眾多與軟件產(chǎn)品相關信息的方法。通過對現(xiàn)有項目檔案知識庫(PPR)的鏈接,將“軟件產(chǎn)品”、“使用者及交付的項目”、“戰(zhàn)略指導及組織能力”關聯(lián)到一起,達到通過軟件產(chǎn)品找到使用者以及相關項目經(jīng)驗信息以及組織使用該軟件的能力的效果。通過實踐證明,該方法取得了良好的效果,自部署實施日起,整體Product Brief知識庫得到了良好的增長。 HPedia作為MediaWiki的一個部署實例,同樣使用特殊的標記語言來編輯頁面。針對該標記語言易用性差的問題,基于改善知識貢獻者的整體使用體驗并充分利用現(xiàn)有資產(chǎn)的思想,本文提出了借助企業(yè)內(nèi)部被廣泛部署并使用的SharePoint,將MediaWiki與SharePoint相結合：即SharePoint作為前端知識收集界面,MediaWiki作為最終知識的展示的方法,達到了知識貢獻者不需要學習復雜的MediaWiki標記語言同樣可以很方便地貢獻知識到HPedia。經(jīng)過實踐,該方法取得了良好的效果,使本企業(yè)員工對解決方案的整體使用體驗更加順暢。 對于Wiki頁面結構簡單且不具備跨頁面橫向比對頁面內(nèi)容的問題,基于擴展Product Brief知識的橫向聯(lián)系并提高知識的利用率的思想,本文提出了開發(fā)MediaWiki擴展Data Aggregator,使其能獲取并匯總使用同一模板的Product Brief頁面內(nèi)指定內(nèi)容,最終繪制出同類產(chǎn)品功能性比較矩(Feature Comparison Matrix)的方法。使用該方法不僅僅擴展了現(xiàn)有MediaWiki功能上的缺失,而且達到了知識貢獻者只需專注于某一軟件產(chǎn)品的經(jīng)驗貢獻,而最終的同類型產(chǎn)品能自動匯總成功能性比較矩陣則能并比對,真正實現(xiàn)了知識協(xié)作的效果。該方法為企業(yè)內(nèi)系統(tǒng)架構師、技術顧問等相關人員在IT系統(tǒng)架構設計中軟件產(chǎn)品選型,企業(yè)服務售前技術咨詢等領域提供了非常必要的支持和幫助。
[Abstract]:At present, in large enterprises, especially high-tech enterprises, knowledge management has risen to the strategic level of enterprises. Knowledge management mainly includes the acquisition of knowledge and the organization of knowledge. Knowledge reuse and other aspects. The effective management of knowledge can help enterprises reduce the cost of repeated construction, improve the efficiency of cross-team cooperation within enterprises, and solve the complex organizational structure within large enterprises. Complex flow and other problems caused by the problem of information island. This paper focuses on the basic concepts of knowledge management and the importance of the application of knowledge management in enterprises. The abstract model of knowledge life cycle is summarized. This paper analyzes in detail the problems of cross-team knowledge management collaboration encountered by the author in the internal work of HP Enterprise Service Group. A knowledge management solution based on MediaWiki is designed and implemented according to local conditions. The main work and innovations of this paper include the following: In view of the problem that HP Enterprise Services Group does not have a database for software products and related use experience, this paper proposes to use HP's internal Wikipedia HPedia as a knowledge base. And use a uniform template to create a Product Brief page to hold the product profile. Project use experience and the same type of product comparison of numerous software product-related information methods. Through the existing project file knowledge base / PPRs link, will "software products". "users and delivered projects", "Strategic guidance and organizational capabilities" are linked. Through the software product to find users and related project experience information and the ability of the organization to use the software. Through practice, the method has achieved good results, since the deployment date of implementation. The overall Product Brief knowledge base has grown well. HPedia, as a deployment instance of MediaWiki, also uses a special markup language to edit pages. Based on the idea of improving the overall experience of knowledge contributors and making full use of existing assets, this paper proposes a SharePoint that is widely deployed and used within the enterprise. Combine MediaWiki with SharePoint: the method of SharePoint as the front end knowledge collection interface and MediaWiki as the ultimate knowledge presentation. The knowledge contributors do not need to learn complex MediaWiki markup language can also easily contribute knowledge to HPedia.After practice, this method has achieved good results. Make the whole experience of using the solution more smooth for our employees. For the problem of simple structure of Wiki pages and no cross-page horizontal comparison of page content, the idea of extending the horizontal connection of Product Brief knowledge and improving the utilization rate of knowledge is based on the idea of extending the horizontal connection of Product Brief knowledge. This article proposes the development of a MediaWiki extension Data aggregator that can retrieve and aggregate the specified content within a Product Brief page that uses the same template. Finally, the feature Comparison Matrix of the same product is drawn. Using this method not only extends the absence of existing MediaWiki functionality. Moreover, the knowledge contributors only need to focus on the empirical contribution of a software product, while the final equivalent product can be automatically aggregated into a functional comparison matrix, which can be compared and compared. This method is used to select the software products in the IT system architecture design for the system architect, technical consultant and other related personnel in the enterprise. Enterprise service pre-sale technical advice and other areas to provide very necessary support and help.
【學位授予單位】：復旦大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：TP315;F272;F416.671

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本文編號：1447500