鞍山商業(yè)城客戶服務管理系統(tǒng)設計與實現(xiàn)
發(fā)布時間：2019-04-24 08:58
【摘要】：眾所周知,客戶在現(xiàn)代的商業(yè)競爭有舉足輕重的影響,因此客戶信息安全管理和客戶服務一直是眾多高校、公司、企業(yè)乃至部門的大難題。根據(jù)客戶的分類和系統(tǒng)應用環(huán)境的不同,所需要的客戶信息管理系統(tǒng)的規(guī)模和特殊的功能需求也不盡相同。作為鞍山商業(yè)城的中型客戶支持服務部門,同樣也面臨著客戶信息與服務管理的難題。因此,為該商業(yè)城量身打造一個高效、方便、易于管理的個性化中型客戶服務管理系統(tǒng)成為當務之急。 系統(tǒng)設計采用.NET平臺支持與技術支撐,用戶使用web登陸。并使用微軟公司的SQL server數(shù)據(jù)庫對后臺數(shù)據(jù)進行結構化管理。通過詳細的數(shù)據(jù)庫設計,保證了數(shù)據(jù)的結構化、安全性和高效管理。該系統(tǒng)專門服務于鞍山商業(yè)城的客戶關系管理。所有擁有權限的人員可以通過用戶名和密碼登陸該系統(tǒng)查看和下載所需要的資料。也可以通過特殊權限管理客戶信息和員工信息。顧問可以通過該系統(tǒng)平臺提交服務申請,對客戶的系統(tǒng)進行升級或者維護。本部擁有管理權限的人員對服務申請進行審批。審批通過后再安排服務人員進行遠程或者面對面的支持服務。 通過系統(tǒng)一段時間的試運營和正式運營,取得了良好的效果。顧問和部門工作效率都得到了極大的提升。為公司客戶提供了大量的增值服務的同時,還增加了客戶粘性和公司的信譽度。該系統(tǒng)的成功為以后的客戶信息管理系統(tǒng)的應用提供了有效的依據(jù)。也為以后的分量級的客戶服務系統(tǒng)的開發(fā)提供了經(jīng)驗,具有一定的啟發(fā)意義。
[Abstract]:As we all know, customers play an important role in modern business competition. Therefore, customer information security management and customer service have always been a major problem in many universities, companies, enterprises and even departments. According to the classification of customers and the application environment of the system, the scale and special functional requirements of the customer information management system are different. As the medium-sized customer support service department of Anshan Business City, it also faces the difficult problem of customer information and service management. Therefore, it is urgent to build an efficient, convenient and easy-to-manage personalized medium-sized customer service management system for the commercial city. The system design adopts. Net platform support and technical support, users use web login. Microsoft's SQL server database is used to manage the background data structurally. Through detailed database design, the data structure, security and efficient management are guaranteed. The system is dedicated to customer relationship management in Anshan Commercial City. All authorized personnel can log in to the system via username and password to view and download the required information. You can also manage customer and employee information through special privileges. Consultants can submit service applications through the system platform to upgrade or maintain the customer's system. This department has administrative authority to examine and approve the service application. After approval passes, arrange service personnel to carry out remote or face-to-face support service. Through a period of trial operation and official operation of the system, good results have been achieved. The efficiency of consultants and departments has been greatly improved. To provide a large number of value-added services for the company's customers, but also increased customer stickiness and the credibility of the company. The success of the system provides an effective basis for the future application of customer information management system. It also provides some experience for the development of customer service system in the future, and has some enlightening significance.
【學位授予單位】：大連理工大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：TP311.52
本文編號：2464319
[Abstract]:As we all know, customers play an important role in modern business competition. Therefore, customer information security management and customer service have always been a major problem in many universities, companies, enterprises and even departments. According to the classification of customers and the application environment of the system, the scale and special functional requirements of the customer information management system are different. As the medium-sized customer support service department of Anshan Business City, it also faces the difficult problem of customer information and service management. Therefore, it is urgent to build an efficient, convenient and easy-to-manage personalized medium-sized customer service management system for the commercial city. The system design adopts. Net platform support and technical support, users use web login. Microsoft's SQL server database is used to manage the background data structurally. Through detailed database design, the data structure, security and efficient management are guaranteed. The system is dedicated to customer relationship management in Anshan Commercial City. All authorized personnel can log in to the system via username and password to view and download the required information. You can also manage customer and employee information through special privileges. Consultants can submit service applications through the system platform to upgrade or maintain the customer's system. This department has administrative authority to examine and approve the service application. After approval passes, arrange service personnel to carry out remote or face-to-face support service. Through a period of trial operation and official operation of the system, good results have been achieved. The efficiency of consultants and departments has been greatly improved. To provide a large number of value-added services for the company's customers, but also increased customer stickiness and the credibility of the company. The success of the system provides an effective basis for the future application of customer information management system. It also provides some experience for the development of customer service system in the future, and has some enlightening significance.
【學位授予單位】：大連理工大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：TP311.52
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，本文編號：2464319
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