【摘要】：在市場(chǎng)經(jīng)濟(jì)環(huán)境下，各種職業(yè)培訓(xùn)機(jī)構(gòu)以及應(yīng)試培訓(xùn)機(jī)構(gòu)作為從業(yè)者與新技能的連接紐帶應(yīng)運(yùn)而生。企業(yè)以其不懈的努力及卓越的拓展，使培訓(xùn)者在知識(shí)更新方面、專業(yè)知識(shí)以及專業(yè)技能方面均得到很大的提高。但是由于職業(yè)培訓(xùn)機(jī)構(gòu)發(fā)展的時(shí)間較短，管理手段上有很多不完善，使得培訓(xùn)機(jī)構(gòu)在客戶關(guān)系管理方面存在較多的問(wèn)題。經(jīng)過(guò)分析這些問(wèn)題集中反映在客戶信息采集不準(zhǔn)確，客戶維護(hù)工作量大等問(wèn)題。 本文就是針對(duì)這樣的問(wèn)題，利用工作流的理論設(shè)計(jì)，歷經(jīng)一年時(shí)間，通過(guò)JAVA開發(fā)語(yǔ)言、SQL Server數(shù)據(jù)庫(kù)設(shè)計(jì)一套符合培訓(xùn)機(jī)構(gòu)實(shí)際操作的客戶綜合管理信息系統(tǒng)。在本次系統(tǒng)設(shè)計(jì)過(guò)程中，通過(guò)于公司IT部門負(fù)責(zé)人溝通及深入研究，對(duì)流程進(jìn)行反復(fù)推敲，從而實(shí)現(xiàn)對(duì)培訓(xùn)過(guò)程中學(xué)員和代理商的管理，，增強(qiáng)我司的工作效率，通過(guò)系統(tǒng)的實(shí)現(xiàn)，切實(shí)的改變了原有手工操作的工作模式，達(dá)到規(guī)范化管理的需求。 本系統(tǒng)主要實(shí)現(xiàn)了代理商管理，客戶信息采集管理，培訓(xùn)計(jì)劃審批管理，培訓(xùn)資料發(fā)布管理及系統(tǒng)設(shè)置等功能。系統(tǒng)實(shí)現(xiàn)后，經(jīng)過(guò)反復(fù)測(cè)試，該系統(tǒng)具有良好的穩(wěn)定性和實(shí)用性。
[Abstract]:In the market economy environment, various vocational training institutions and examination-oriented training institutions as the link between practitioners and new skills emerge as the times require. With its unremitting efforts and excellent expansion, the trainers in knowledge updating, professional knowledge and professional skills have been greatly improved. However, because of the short development time of vocational training institutions and many imperfections in management methods, there are many problems in customer relationship management. These problems are mainly reflected in the inaccurate collection of customer information and the heavy workload of customer maintenance. In order to solve this problem, this paper uses the theory of workflow to design a comprehensive customer management information system which accords with the actual operation of training institutions through the JAVA development language, SQL Server database for one year. In this system design process, through the company IT department responsible person communication and the thorough research, carries on the repeated elaboration to the process, thus realizes to the training process student and the agent's management, enhances our division's work efficiency, Through the implementation of the system, the original manual operation mode is changed, and the standardized management is achieved. This system mainly realizes the agent management, customer information collection management, training plan approval management, training materials release management and system setup. After the implementation of the system, after repeated tests, the system has good stability and practicability.
【學(xué)位授予單位】：電子科技大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：TP311.52

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