【摘要】：本文主要闡述了客戶關系管理內(nèi)涵、核心理念以及客戶關系管理構(gòu)架,并針對通訊企業(yè)客戶關系管理的不足之處,提出了一系列完善策略,旨在為我國通信行業(yè)提供有參考意義的信息資料。
[Abstract]:This paper mainly expounds the connotation of customer relationship management, the core concept and the framework of customer relationship management, and puts forward a series of perfect strategies in view of the shortcomings of customer relationship management in communication enterprises. The purpose of this paper is to provide reference information for the communication industry of our country.
【作者單位】： 凱斯泰爾通訊設備(深圳)有限公司;
【分類號】：F626;F274
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本文編號：2239061