本文選題：管理效能 + 檢測��； 參考：《南京理工大學(xué)》2013年碩士論文

【摘要】：管理效能是當(dāng)前管理學(xué)領(lǐng)域眾多學(xué)者和組織管理者關(guān)注的重要問題。因?yàn)?研究決定管理效能的因素以及提升管理效能的方法相對(duì)于企、事業(yè)單位和相關(guān)機(jī)構(gòu)來說,具有更加現(xiàn)實(shí)的意義。尤其,對(duì)于企業(yè)而言,管理效能的不斷提升在很大程度上就意味著管理效率和效果不斷提升,最終將帶來效益的不斷提高。A檢驗(yàn)站具有權(quán)威的檢測資質(zhì)、強(qiáng)大的綜合檢測能力、先進(jìn)的硬件設(shè)備、專業(yè)的技術(shù)隊(duì)伍等,但同時(shí),A檢測站同樣存在著一些不可忽視的問題,影響著其管理效能。本文的研究目的是分析A檢測站所存在的影響其管理效能的問題,并提出相關(guān)措施。本文研究的主要內(nèi)容是運(yùn)用組織管理、客戶關(guān)系管理等方面的理論知識(shí),在對(duì)A檢測站管理效能的現(xiàn)狀進(jìn)行分析的基礎(chǔ)上,對(duì)其中存在的管理問題進(jìn)行了研究,并結(jié)合理論和實(shí)踐提出了相應(yīng)的對(duì)策。 本文首先對(duì)本文的選題背景、意義、國內(nèi)外研究綜述等進(jìn)行了闡述和歸納。并對(duì)本文的相關(guān)理論基礎(chǔ)進(jìn)行了總結(jié)和分析,包括管理效能理論、扁平化組織管理理論、客戶關(guān)系管理理論等,在此基礎(chǔ)上,本文對(duì)A檢測站管理效能現(xiàn)狀進(jìn)行了分析。管理效能需要系統(tǒng)化管理,涉及到企業(yè)管理的各個(gè)方面,因此,A檢測站需要結(jié)合企業(yè)未來發(fā)展的實(shí)際情況,對(duì)人力資源管理、流程管理等進(jìn)行更為細(xì)化的優(yōu)化與改善。影響A檢測站管理效能的問題主要包括組織結(jié)構(gòu)問題,流程問題,人力資源問題和客戶信息化管理問題等。A檢測站基于組織結(jié)構(gòu)和業(yè)務(wù)流程的管理效能的提升策略：優(yōu)化A檢驗(yàn)機(jī)構(gòu)的組織結(jié)構(gòu),建立起扁平化的組織結(jié)構(gòu)；化化各檢測業(yè)務(wù)流程,并進(jìn)行了精細(xì)化管理；。同時(shí),本文提出A檢測站基于客戶關(guān)系管理和人力資源管理的管理效能提升策略,包括加強(qiáng)客戶資源管理,包括將將檢測站的客戶按其需求特征的不同分為幾大類,加強(qiáng)員工的培訓(xùn),提升員工綜合素質(zhì),推行班組計(jì)劃管理,建設(shè)高效團(tuán)隊(duì),加強(qiáng)績效管理等。
[Abstract]:Management effectiveness is an important issue which is concerned by many scholars and organizational managers in the field of management. Because, it is more realistic to study the factors that determine the management efficiency and the methods to improve the management efficiency compared with the enterprises, institutions and related institutions. In particular, for enterprises, the continuous improvement of management effectiveness to a large extent means that the management efficiency and effectiveness are constantly improved, and eventually will bring continuous improvement of efficiency. A inspection station has authoritative testing qualifications and powerful comprehensive testing capability. Advanced hardware equipment, professional technical team and so on, but at the same time, there are also some problems which can not be ignored, which affect its management efficiency. The purpose of this paper is to analyze the problems that affect the management effectiveness of A station and put forward some relevant measures. The main content of this paper is to use the theoretical knowledge of organization management, customer relationship management and so on. On the basis of analyzing the current situation of management effectiveness of A test station, the paper studies the existing management problems. In this paper, the background, significance, domestic and international research review of this topic are first discussed and summarized. The related theoretical basis of this paper is summarized and analyzed, including management effectiveness theory, flat organization management theory, customer relationship management theory, and so on. On this basis, this paper analyzes the current situation of management effectiveness of A test station. Management effectiveness needs systematic management, which involves all aspects of enterprise management. Therefore, A testing station needs to optimize and improve the human resources management and process management in the light of the actual situation of the future development of the enterprise. The problems that affect the management efficiency of A test station mainly include organizational structure problem, flow problem, Human resource problems and customer information management problems. A testing station based on organizational structure and business process management efficiency promotion strategy: optimize the organizational structure of A inspection organization, establish a flat organizational structure; The business process of each inspection is transformed, and refined management is carried out. At the same time, this paper puts forward a management efficiency promotion strategy based on customer relationship management and human resource management, including strengthening customer resource management, including dividing the customers into several categories according to their demand characteristics. Strengthen staff training, improve the overall quality of staff, implement team planning management, build efficient teams, strengthen performance management, etc.
【學(xué)位授予單位】：南京理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.3

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本文編號(hào)：2000301