本文選題：地墊安裝 + 售后服務(wù)�。� 參考：《云南大學(xué)》2015年碩士論文

【摘要】：近年來(lái)空氣污染等環(huán)境問(wèn)題成為熱門話題,地墊產(chǎn)品能夠從源頭上控制污垢,使其而不帶進(jìn)建筑物內(nèi)部,提高建筑衛(wèi)生環(huán)境并且降低后期清潔和保養(yǎng)的成本,延長(zhǎng)清潔的持久度。因此地墊產(chǎn)品大受歡迎,產(chǎn)品市場(chǎng)累計(jì)銷量持續(xù)上升,與之配套的售后安裝和維修服務(wù)也不斷增加。為了更好的提高地墊產(chǎn)品安裝和維修效率,提升售后服務(wù)品質(zhì)的,開發(fā)一套專業(yè)的地墊安裝售后服務(wù)系統(tǒng)勢(shì)在必行。 論文針對(duì)地墊產(chǎn)品安裝和維修特殊性,研究地墊產(chǎn)品售后服務(wù)的具體流程,并和本職工作相結(jié)合,對(duì)地墊安裝時(shí)候服務(wù)管理系統(tǒng)進(jìn)行研究和分析。首先介紹了本系統(tǒng)研究的意義和內(nèi)容,以及本人的主要工作。對(duì)地墊安裝售后服務(wù)管理系統(tǒng)進(jìn)行了業(yè)務(wù)分析,地墊安裝售后管理系統(tǒng)主要有地墊售后客戶受理管理,地墊售后安裝管理、地墊售后維修管理、維修備件管理和售后服務(wù)統(tǒng)計(jì)分析管理、系統(tǒng)管理、售后員工基礎(chǔ)信息管理八大主要業(yè)務(wù)模塊。并在原有業(yè)務(wù)基礎(chǔ)上進(jìn)行流程再造。然后對(duì)系統(tǒng)進(jìn)行了全面細(xì)致地功能分析,在上面業(yè)務(wù)分析的基礎(chǔ)上對(duì)各功能管理模塊進(jìn)行相應(yīng)的數(shù)據(jù)流分析,劃分系統(tǒng)結(jié)構(gòu)和層次結(jié)構(gòu)。給出了系統(tǒng)各個(gè)層次的數(shù)據(jù)流圖,并且進(jìn)一步的分析系統(tǒng)的功能結(jié)構(gòu),給出了系統(tǒng)總體和子功能結(jié)構(gòu)圖。第四章是數(shù)據(jù)分析,使用功能數(shù)據(jù)分析圖描述各個(gè)模塊中關(guān)鍵的管理流程和業(yè)務(wù),然后使用實(shí)體關(guān)系E-R圖和數(shù)據(jù)表對(duì)系統(tǒng)數(shù)據(jù)庫(kù)進(jìn)行分析,設(shè)計(jì)系統(tǒng)的數(shù)據(jù)庫(kù)表。最后對(duì)系統(tǒng)的研究?jī)?nèi)容進(jìn)行了總結(jié),展望下一步的工作。 地墊安裝售后管理系統(tǒng)是根據(jù)地墊安裝售后服務(wù)管理的基本業(yè)務(wù)流程設(shè)計(jì),能較好地滿足地墊行業(yè)在安裝售后管理工作中的使用需求。地墊安裝售后服務(wù)公司通過(guò)該系統(tǒng)可以與客戶的關(guān)系更加緊密,樹立企業(yè)的形象,提高產(chǎn)品的信譽(yù),擴(kuò)大產(chǎn)品的影響,培養(yǎng)客戶的忠誠(chéng)度。
[Abstract]:In recent years, environmental issues such as air pollution have become a hot topic, with floor mats being able to control dirt at the source without bringing it into the building, raising the sanitary environment of buildings and reducing the cost of cleaning and maintenance in later stages. Prolonged cleanliness. As a result, floor pad products are popular, product market cumulative sales continue to rise, matching after-sales installation and maintenance services are also increasing. In order to improve the installation and maintenance efficiency of ground cushion products and improve the quality of after-sales service, it is imperative to develop a set of professional after-sales service system. According to the particularity of the installation and maintenance of the floor cushion product, the paper studies the concrete flow of the after-sale service of the floor cushion product, and combines with its own work to study and analyze the service management system of the floor cushion installation. Firstly, the significance and content of this system are introduced, and my main work is also introduced. The business analysis of the after-sales service management system for the installation of floor mats is carried out. The management system mainly includes the management of customer acceptance, the management of post-sale installation, the management of after-sales maintenance, the management of after-sale maintenance, the management of after-sales service, the management of after-sales service, the management of after-sales service, Maintenance spare parts management and after-sales service statistical analysis management, system management, after-sale staff basic information management eight major business modules. And on the basis of the original business process reengineering. Then the system is analyzed in detail. Based on the above business analysis, the corresponding data flow analysis of each function management module is carried out, and the system structure and hierarchy are divided. The data flow diagram of each level of the system is given, and the function structure of the system is further analyzed, and the overall and sub-function structure diagram of the system is given. The fourth chapter is data analysis, using functional data analysis diagram to describe the key management flow and business in each module, and then using entity relation E-R diagram and data table to analyze the system database and design the database table of the system. Finally, the research content of the system is summarized and the future work is prospected. The post-sale management system is designed according to the basic business process of the after-sales service management of the floor pad installation, which can better meet the needs of the floor pad industry in the installation and after-sale management work. Through this system, the after-sales service company can establish the image of the enterprise, improve the reputation of the product, expand the influence of the product, and cultivate the loyalty of the customer.
【學(xué)位授予單位】：云南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：TP311.52

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