本文選題：績效管理 + 應(yīng)用研究��； 參考：《大連海事大學(xué)》2014年碩士論文

【摘要】：利用績效目標(biāo)管理手段提高公共管理部門的績效,是現(xiàn)代公共管理中普遍推行的管理方法。隨著直屬海事系統(tǒng)對目標(biāo)管理的推廣應(yīng)用,年度績效目標(biāo)管理還存在目標(biāo)設(shè)定無法體現(xiàn)組織戰(zhàn)略,導(dǎo)向性不夠；考核理念落后,考核方式單一,無法實(shí)現(xiàn)全方面多層次考核；對下屬各單位之間的差異性估計(jì)不足,目標(biāo)分解不科學(xué),指標(biāo)設(shè)置與實(shí)際考核之間存在錯(cuò)位等問題。平衡計(jì)分卡(BSC)理論從財(cái)務(wù)角度、客戶角度、內(nèi)部流程角度、學(xué)習(xí)與成長角度四個(gè)維度,在企業(yè)戰(zhàn)略性績效管理中把組織的戰(zhàn)略轉(zhuǎn)變?yōu)樾滦偷目捎弥笜?biāo)衡量的績效管理體系,使組織策略可以轉(zhuǎn)化成為行動(dòng)�；谶@個(gè)原理,結(jié)合海事管理的性質(zhì)特點(diǎn),提出基于BSC原理的績效目標(biāo)管理思路,圍繞海事的宗旨和發(fā)展戰(zhàn)略及目標(biāo)之間互相平衡的原則,設(shè)計(jì)五個(gè)維度的考評指標(biāo)體系,分別是安全核心目標(biāo)、海事關(guān)系目標(biāo)、內(nèi)部流程目標(biāo)、學(xué)習(xí)與創(chuàng)新目標(biāo)、保障與發(fā)展目標(biāo)。 本文通過對目標(biāo)管理體系運(yùn)行現(xiàn)狀的觀察,總結(jié)福建海事局自實(shí)施目標(biāo)管理以來取得的成績,根據(jù)績效管理理論的新發(fā)展,應(yīng)用BSC的管理理念與實(shí)施工具,參照其他政府部門和直屬海事局績效目標(biāo)管理的建設(shè)經(jīng)驗(yàn),研究提出解決問題的對策建議以及實(shí)現(xiàn)目標(biāo)管理的有效途徑。 本文共分六個(gè)部分,第一部分：緒論。主要介紹研究的背景和意義,以及國內(nèi)外理論發(fā)展和研究的現(xiàn)狀,研究的思路、內(nèi)容和方法。第二部分：目標(biāo)管理及平衡計(jì)分卡(BSC)基本理論。系統(tǒng)介紹績效管理兩個(gè)主要理論：目標(biāo)管理與BSC理論的要點(diǎn),研究了BSC在公共部門的適用。第三部分：福建海事局績效目標(biāo)管理體系運(yùn)行的現(xiàn)狀與問題。對福建海事局現(xiàn)有的目標(biāo)管理體系運(yùn)行狀況和存在問題進(jìn)行研究。第四部分：BSC在公共部門的實(shí)踐。對BSC在公共部門的實(shí)踐進(jìn)行了研究,闡述了在國內(nèi)外公共部門應(yīng)用BSC的實(shí)踐意義。第五部分：基于BSC原理的福建海事局績效目標(biāo)管理設(shè)計(jì)思路。提出建立基于BSC原理的福建海事局年度績效目標(biāo)管理設(shè)計(jì)思路,設(shè)計(jì)績效目標(biāo)管理指標(biāo)體系,以及體系的原則、職責(zé)、流程等。第六部分：基于BSC原理的福建海事局績效目標(biāo)管理實(shí)施方法。對基于平衡計(jì)分卡的目標(biāo)管理實(shí)施方法進(jìn)行了研究,提出了實(shí)施考核和評價(jià)的方法。
[Abstract]:It is a common management method to improve the performance of public management department by means of performance objective management. With the popularization and application of the target management in the direct maritime system, there are still some problems in the annual performance goal management: the goal setting can not reflect the organizational strategy, the orientation is not enough, the appraisal idea is backward, the assessment method is single, and the multi-level assessment can not be realized in all aspects. The difference between the subordinate units is not estimated enough, the target decomposition is not scientific, and there are some problems such as the mismatch between the index setting and the actual assessment. The balanced Scorecard (BSC) theory transforms the organizational strategy into a new performance management system, which can be measured by indicators, from the financial perspective, the customer perspective, the internal process perspective, the learning and growth perspective, to the strategic performance management of the enterprise. So that organizational strategy can be translated into action. Based on this principle, combined with the characteristics of maritime management, this paper puts forward the idea of performance goal management based on BSC principle, and designs the evaluation index system of five dimensions around the principle of balance among the purpose, development strategy and objectives of maritime affairs. They are core safety objectives, maritime relations objectives, internal process objectives, learning and innovation goals, security and development goals. This paper summarizes the achievements of Fujian Marine Administration since the implementation of objective management, and applies BSC's management concept and implement tools according to the new development of performance management theory. Referring to the construction experience of other government departments and maritime bureau, the paper puts forward the countermeasures and suggestions to solve the problem and the effective way to realize the goal management. This paper is divided into six parts, the first part: introduction. This paper mainly introduces the background and significance of the research, as well as the domestic and foreign theoretical development and research status, research ideas, contents and methods. The second part: the basic theory of objective management and balanced scorecard (BSC). This paper systematically introduces two main theories of performance management: objective management and BSC theory, and studies the applicability of BSC in the public sector. The third part: the current situation and problems of performance goal management system of Fujian Maritime Bureau. This paper studies the operational status and existing problems of the existing objective management system of Fujian Marine Administration. Part four: the practice of BSC in the Public sector. This paper studies the practice of BSC in the public sector and expounds the practical significance of applying BSC in the public sector at home and abroad. The fifth part: based on BSC principle, Fujian Marine Bureau performance objective management design ideas. Based on BSC principle, this paper puts forward the design idea of Fujian Marine Administration's annual performance goal management, the design of performance target management index system, and the principle, responsibility and flow of the system. The sixth part: based on the principle of BSC, the implementation method of performance objective management of Fujian Marine Bureau. The implementation method of objective management based on balanced scorecard is studied, and the method of implementing assessment and evaluation is put forward.
【學(xué)位授予單位】：大連海事大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：D630.3

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