本文選題：網(wǎng)絡(luò)交易　切入點：消費者保護　出處：《蘇州大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：網(wǎng)絡(luò)交易作為一種新興的交易方式，在推動經(jīng)濟發(fā)展的同時，也對消費者權(quán)益的保障提出了巨大的挑戰(zhàn)。在網(wǎng)絡(luò)這個虛擬的環(huán)境中，消費者的弱勢地位相當明顯，如何有效的保障網(wǎng)絡(luò)交易消費者的權(quán)益是一個迫切的法律問題。20年前，一部《消費者權(quán)益保護法》為廣大消費者撐起法律的保護傘。而如今，隨著時代的變遷，人們的消費習(xí)慣、消費模式產(chǎn)生了巨大的變化，《消費者權(quán)益保護法》的一些規(guī)定開始慢慢落后于時代，而目前我國對消費者權(quán)益保護的主要規(guī)則被規(guī)定在該法中，其它的保護規(guī)則散見于《民法通則》、《合同法》、《反不正當競爭法》等法律法規(guī)之中，但是無論怎么看，這些法律都沒有考慮網(wǎng)絡(luò)交易的特點，并針對網(wǎng)絡(luò)交易中的消費者權(quán)益保護問題做出特別規(guī)定，使消費者的保護范圍狹窄且力度極弱。 網(wǎng)絡(luò)交易與傳統(tǒng)交易有相似點，也有明顯的不同，本文以界定網(wǎng)絡(luò)消費者為切入點，從分析網(wǎng)絡(luò)消費者應(yīng)有的權(quán)益入手，結(jié)合國外電子商務(wù)立法的現(xiàn)狀、我國網(wǎng)絡(luò)消費者權(quán)益保護的實際狀況等，筆者認為應(yīng)該一方面在已有的法律制度下對網(wǎng)絡(luò)交易消費者加強保護，另一方面應(yīng)該建立新的法律制度去保護消費者權(quán)益，本文分四個部分對網(wǎng)絡(luò)交易消費者權(quán)益保護進行探討。 第一部分對網(wǎng)絡(luò)交易中的消費者應(yīng)有的權(quán)益進行敘述，為作者之后的論述奠定基礎(chǔ)，此部分通過闡述網(wǎng)絡(luò)交易的概念、類型和特點，，并結(jié)合傳統(tǒng)交易中的消費者的比較，得出消費者應(yīng)有的權(quán)益范圍。 第二部分針對已有的消費者權(quán)益保護制度進行分析，認為已有的制度在兩個方面存在不足，分別是消費者的知情權(quán)和公平交易權(quán)的保護不足，因此有必要分別對經(jīng)營者的信息披露和格式合同做出規(guī)定。 第三部分針對我國已有的法律制度的不健全，筆者認為應(yīng)該引入幾項新的制度以增強網(wǎng)絡(luò)交易消費者的合法權(quán)益，分別是撤銷權(quán)制度、消費者住所地訴訟管轄制度、經(jīng)營者承擔(dān)在途風(fēng)險的制度，這三項制度是對國外制度的引進或修改。 第四部分認為網(wǎng)絡(luò)交易消費者權(quán)益保護問題，不應(yīng)僅局限于立法、司法的保護，還應(yīng)該通過網(wǎng)絡(luò)自身所在的特性，利用網(wǎng)絡(luò)來保護消費者的合法權(quán)益，如利用網(wǎng)絡(luò)建立監(jiān)督機構(gòu)、投訴處理中心、在線糾紛解決機制、網(wǎng)絡(luò)信用評價機制。
[Abstract]:As a new way of transaction, network transaction not only promotes the development of economy, but also challenges the protection of consumers' rights and interests. In the virtual environment of network, the weak position of consumers is quite obvious. How to effectively protect the rights and interests of consumers in online transactions is an urgent legal problem. Twenty years ago, a "Consumer Rights and interests Protection Law" for the majority of consumers to support the legal umbrella. But now, with the change of times, People's consumption habits and consumption patterns have undergone tremendous changes. Some provisions of the Consumer Rights and interests Protection Law have begun to lag behind the times, and at present, the main rules for the protection of consumers' rights and interests in our country are stipulated in the Act. Other rules of protection are scattered among laws and regulations such as General principles of Civil Law, contract Law and Anti-unfair Competition Law, but in any case, these laws do not take into account the characteristics of online transactions. Special regulations are made for the protection of consumers' rights and interests in online transactions, which makes the scope of consumer protection narrow and extremely weak. There are similarities and differences between online transactions and traditional transactions. This paper starts with the analysis of the rights and interests of network consumers and combines the current situation of foreign e-commerce legislation with defining network consumers as the starting point. The author thinks that on the one hand, we should strengthen the protection of online trading consumers under the existing legal system, and on the other hand, we should establish a new legal system to protect the rights and interests of consumers. This article divides into four parts to carry on the discussion to the network transaction consumer rights and interests protection. The first part describes the rights and interests of the consumers in the network transaction, which lays the foundation for the author's later discussion. This part describes the concept, types and characteristics of the network transaction, and combines with the comparison of the consumers in the traditional transaction. Get the scope of the rights and interests that the consumer should have. The second part analyzes the existing protection system of consumers' rights and interests, and points out that the existing system is inadequate in two aspects, namely, the consumers' right to know and the protection of the right to fair trade. Therefore, it is necessary to provide for the information disclosure and format contract of the operator separately. In the third part, aiming at the imperfection of the existing legal system in our country, the author thinks that several new systems should be introduced to strengthen the legitimate rights and interests of the consumers in the network transaction, namely, the revocation right system and the jurisdiction system of the consumer's domicile litigation. These three systems are the introduction or modification of foreign institutions. Part 4th believes that the protection of consumers' rights and interests in online transactions should not only be limited to the protection of legislation and justice, but also use the network to protect the legitimate rights and interests of consumers through the characteristics of the network itself. Such as the use of the network to establish supervision agencies, complaints processing center, online dispute resolution mechanism, network credit evaluation mechanism.
【學(xué)位授予單位】：蘇州大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：D923;D923.8

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本文編號：1640026