本文選題：患者滿意度　切入點：固定義齒　出處：《鄭州大學》2014年碩士論文　論文類型：學位論文

【摘要】：目的 調查固定義齒修復患者的滿意度，分析患者的個性類型、期望值、牙科焦慮癥程度和人口統(tǒng)計學因子對固定義齒修復后患者滿意度的影響，為臨床上提高固定義齒修復患者滿意度提供一定的指導作用。 方法 以漢高口腔診所120例固定義齒修復患者（要求無精神病史，能理解問卷內容）為研究對象，使用人口統(tǒng)計學資料調查表、艾森克人格測驗問卷簡式量表中國版（EPQ-RSC）、改良牙科焦慮癥量表（MDAS）、自行設計的固定義齒滿意度、期望值調查表為測量工具，研究固定義齒滿意度以及其影響因素。用SPSS17.0軟件進行統(tǒng)計學分析。 結果 1、固定義齒修復患者的整體滿意度為85.46%。 2、性別、年齡、文化程度和平均月收入的各個分組間的滿意度差異有統(tǒng)計學意義。而婚姻狀況和職業(yè)類型各個分組間的滿意度差異均不具有統(tǒng)計學意義。 3、期望值和滿意度的相關性沒有統(tǒng)計學意義（r=-0.101, p=0.3260.05）。 4、 E量表標準分和顏色、外形、舒適性、穩(wěn)固性、咀嚼能力和整體滿意度都呈正相關。N量表標準分與顏色、舒適性、咀嚼能力和整體滿意度均呈負相關。P、L量表標準分與各項滿意度的相關性無統(tǒng)計學意義。 5、牙科焦慮癥與滿意度的相關性具有統(tǒng)計學意義（r=-0.235, p=0.0010.05）。 結論 1、固定義齒修復患者的整體滿意度為85.46%。 2、固定義齒修復患者滿意度與其性別、年齡、文化程度、平均收入有關，與期望值、婚姻狀況、職業(yè)類型的相關性均無統(tǒng)計學意義。 3、外向、情緒穩(wěn)定，善于溝通的患者能獲得更高的滿意度。 4、牙科焦慮癥程度更嚴重的患者滿意度更低。
[Abstract]:Purpose. To investigate the satisfaction degree of patients with fixed denture, to analyze the influence of personality type, expectation, degree of dental anxiety and demographic factors on the satisfaction of patients with fixed denture. To provide some guidance for clinical improvement of patients satisfaction with fixed denture repair. Method. In this study, 120 patients with fixed denture repair in Henkel Stomatology Clinic (who required no history of mental illness and were able to understand the contents of the questionnaire) were used as the subjects of the study, and the demographic information questionnaire was used. Eysenck Personality questionnaire Chinese version EPQ-RSCN, modified Dental anxiety scale (MDASA), Self-designed fixed denture satisfaction, and expectation questionnaire were used as measurement tools. To study the satisfaction degree of fixed denture and its influencing factors, statistical analysis was carried out with SPSS17.0 software. Results. 1. The overall satisfaction of fixed denture repair patients was 85.46. (2) there were statistically significant differences in satisfaction among groups of sex, age, education and average monthly income, but there was no significant difference in satisfaction between marriage status and occupation type. 3, the correlation between expectation value and satisfaction was not statistically significant (r = 0.101, P = 0.3260.05). 4, the standard score of E scale was positively correlated with color, shape, comfort, stability, chewing ability and overall satisfaction. There was negative correlation between masticatory ability and overall satisfaction. 5. The correlation between dental anxiety and satisfaction was statistically significant (r = 0.235, p = 0.0010.05). Conclusion. 1. The overall satisfaction of fixed denture repair patients was 85.46. 2. The satisfaction degree of the patients with fixed denture prosthesis was related to their sex, age, education level, average income, and had no statistical significance with the expected value, marital status and occupation type. 3. Extroverted, emotionally stable and communicative patients achieved higher satisfaction. 4. Patients with more severe dental anxiety were less satisfied.
【學位授予單位】：鄭州大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：R783.6

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