【摘要】：本文基于組織層次的技術(shù)采納理論對(duì)G2B電子政務(wù)的強(qiáng)制性采納的影響因素做了分析。首先本文通過(guò)對(duì)國(guó)內(nèi)外相關(guān)領(lǐng)域研究的總結(jié),結(jié)合政府強(qiáng)制推廣這一特殊的采納條件,找出可能影響電子政務(wù)強(qiáng)制性采納的因素:供應(yīng)商行為預(yù)期,感知組織內(nèi)部影響,感知組織外部影響以及對(duì)電子政務(wù)的信任,并基于這些因素以及影響這些因素的外部潛變量,給出了G2B電子政務(wù)中納稅管理系統(tǒng)強(qiáng)制性采納的滿意度模型,通過(guò)結(jié)構(gòu)方程建模分析的方法,利用從使用納稅管理系統(tǒng)的企業(yè)收集的數(shù)據(jù),對(duì)所建模型進(jìn)行了有效性驗(yàn)證。驗(yàn)證的結(jié)果顯示,在強(qiáng)制性采納的條件下,企業(yè)對(duì)電子政務(wù)的信任是影響其采納滿意度的最重要因素,來(lái)自供應(yīng)商的影響次之,來(lái)自組織內(nèi)部的影響再次。相對(duì)而言,來(lái)自組織外部的影響對(duì)組織采納滿意度的作用卻不顯著。這可能暗示,在強(qiáng)制采納條件下,企業(yè)更注重來(lái)自強(qiáng)制方對(duì)其產(chǎn)生的影響,而來(lái)自組織外部的影響被弱化甚至被忽略。本文最后基于研究成果對(duì)政府在電子政務(wù)中的推廣策略提出了建議,并對(duì)后續(xù)的研究給出的建設(shè)性的展望。
[Abstract]:Based on the technology adoption theory at the organizational level, this paper analyzes the factors that influence the mandatory adoption of G2B e-government. First of all, through the summary of domestic and foreign related research, combined with the special adoption conditions of government compulsory promotion, this paper finds out the factors that may affect the mandatory adoption of e-government: supplier behavior expectation, perceived internal influence of the organization. Based on the perceived external influence of organization and trust in e-government, and based on these factors and the external latent variables affecting these factors, the satisfaction model of mandatory adoption of tax management system in G2B e-government is presented. By using the method of structural equation modeling and analysis, the validity of the model is verified by using the data collected from the enterprises using the tax management system. The results show that under the condition of mandatory adoption, the trust of the enterprise in e-government is the most important factor affecting its adoption satisfaction, followed by the influence from the supplier, and the influence from within the organization again. On the other hand, the effect of external influence on organizational adoption satisfaction is not significant. This may imply that under the condition of compulsory adoption, the firm pays more attention to the influence of the coercive party, while the influence from the outside of the organization is weakened or even ignored. Finally, based on the research results, this paper puts forward some suggestions on the promotion strategy of the government in e-government, and gives a constructive outlook for the subsequent research.
【學(xué)位授予單位】：哈爾濱工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2011
【分類號(hào)】：D035;F810.42

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