大學生對高校心理咨詢的預想體驗研究
發(fā)布時間：2019-04-01 19:09
【摘要】：隨著我國實行改革開放和全面推動經(jīng)濟建設的展開,國民經(jīng)濟水平和物質生活得到了大幅度提升。國民開始將越來越多的注意力聚焦于精神生活層面,人們開始重視生活中的各種體驗并傾向于將更多地精力和金錢用于維護和提升心理健康水平。同時全國的各大高校也在趨勢的引領下加強對心理健康工作的重視,隨著相關建設工作展開,如何有效的提升校內(nèi)心理健康的工作水平已逐漸成為每年高校工作的重點之一,而心理咨詢作為一種特殊的助人方式也作為高校心理健康工作的重要組成部分,自然也成為了越來越多人關注的焦點,而如何有效的提升高校心理咨詢服務水平也成為了一代一代高校心理咨詢從業(yè)者的使命和目標。而在當今體驗浪潮的經(jīng)濟背景下,人們的關注點將不僅僅局限于商品或服務所提供的基礎需求,還會對依附于產(chǎn)品和服務中的體驗感有更高的要求。當消費結束后,這種體驗感并不會隨著消費過程的終結而消失,而是會長久的存在于消費者的記憶當中,并且影響著消費者的下一次消費行為。戶體驗研究正是在此類體驗經(jīng)濟浪潮中應運而生的,用戶體驗研究更加關注的是用戶的情感體驗,用戶在整個體驗產(chǎn)品或服務過程中所獲得的心理感受。在當下的高校心理咨詢工作中,若想為學生提供更舒適、更有價值、更具功效的心理咨詢服務,從用戶體驗的角度切入和分析現(xiàn)有高校心理咨詢現(xiàn)狀,并給出改進和優(yōu)化心理咨詢體驗感的意見已是勢在必行。而心理咨詢作為一個特殊的助人服務有其獨特的性質,該行業(yè)對心理咨詢雙方談話內(nèi)容的保密性有著極高的要求,因此針對心理咨詢的用戶體驗研究就很難通過傳統(tǒng)的用戶研究方法來進行。本文通過學習和分析與用戶體驗相關的國內(nèi)外研究,在充分了解了用戶體驗的定義與內(nèi)涵、研究背景、研究發(fā)展脈絡和相關研究理論及模型體系后,在預想體驗、感官體驗、行為體驗和思考體驗這四種用戶體驗的類型中選取了鮮有人關注的預想體驗作為研究的切入點,借助Roto (2006)將用戶體驗的分成的三個構成部分:愉悅性(wow)、功能性和可用性(flow)及自豪感(show)作為參考,結合過往有關高校心理咨詢求助動機、求助傾向、行為特點和咨詢預期等方面的研究和結論,通過對將要預約和接受心理咨詢幫助的高校學生進行深入的半結構化訪談,從信息獲取渠道、愉悅性(wow)、功能性和可用性(flow)以及自豪感(show)四個方面深入、詳細的挖掘被訪談者對高校心理咨詢所產(chǎn)的預想體驗。隨后通過對訪談內(nèi)容的分析和總結,并結合過往眾多有關心理咨詢的研究和數(shù)據(jù),編寫了《高校心理咨詢預想體驗調(diào)查問卷》并通過問卷調(diào)查的方式對湖北某高校內(nèi)的280名大學生進行了調(diào)查研究。其后本文通過聯(lián)系訪談內(nèi)容、問卷調(diào)查數(shù)據(jù)并結合過往相關研究數(shù)據(jù)得出結論:大多數(shù)大學生對高校心理咨詢所產(chǎn)生的預想體驗仍有較大的提升和優(yōu)化空間,雖在可用性體驗層面上能對心理咨詢的效用和功能持有一個相對客觀和積極的態(tài)度和感受,并能從接受心理咨詢的預想中體驗到較為充足的價值感,但因受到社會文化背景影響、自身信念、對心理咨詢了解不充足以及擔心被人歧視等因素導致無法在自豪感和愉悅感上得到良好主觀體驗。最終本文根據(jù)已有研究結論結合自己在高校心理健康中心的工作經(jīng)驗、對用戶體驗和設計的研究心得以及從其他各方獲取的反饋意見,從優(yōu)化信息宣傳、加強心理健康中心建設和提升高校心理咨詢師素質三個方面提供了若干改進意見,以便為今后高校更有針對性的開展心理健康工作和全面優(yōu)化高校心理咨詢用戶體驗提供了具有可操作性的建議和措施。
[Abstract]:With the reform and opening-up and overall promotion of economic construction in our country, the level of national economy and material life have been greatly improved. People began to focus more and more attention on the spiritual life, and people began to focus on the experiences in life and tended to devote more energy and money to the maintenance and promotion of the level of mental health. At the same time, the major universities of the whole country also strengthen the importance of the mental health work under the guidance of the trend, and with the development of the related construction work, how to effectively improve the working level of the mental health of the school has become one of the key points of the work of the university every year, The psychological counseling, as a kind of special help, also serves as an important part of the mental health work of the university, and has also become the focus of more and more people's attention, How to effectively improve the service level of psychological consultation in colleges and universities has also become the mission and goal of a generation of university psychological counseling practitioners. In the current economic background, people's focus will not only be limited to the basic needs provided by the goods or services, but also have higher requirements for the experience feeling attached to the products and services. When the consumption is over, this experience does not disappear with the end of the consumption process, but it will be present in the consumer's memory for a long time, and affect the consumer's next consumption behavior. The research of the household experience is the emergence of such experience economy wave, the user experience research is more concerned with the user's emotional experience, and the user's psychological experience in the whole experience product or service process. In the current college psychological consultation work, to provide the students with more comfortable, more valuable and effective psychological consultation service, the present situation of the existing college psychological consultation is cut and analyzed from the perspective of the user experience, It is imperative to improve and optimize the experience of psychological consultation. The psychological counseling, as a special help service, has its unique character, and the industry has a very high requirement for the confidentiality of the conversation content of the two parties, so it is difficult to carry out the research on the user experience of the psychological consultation through the traditional user research method. By studying and analyzing the domestic and foreign research related to the user experience, this paper fully understands the definition and connotation of the user experience, the research background, the research and development context and the relevant research theory and the model system, and after the expected experience and the sensory experience, The four types of user experience of the behavior experience and the thinking experience have selected the expected experience of few people to pay attention to as the entry point of the study, and by means of Roto (2006), the three components of the user experience are divided into three components: Functional and usability (flow) and pride (show) as a reference, in combination with previous studies and conclusions on the motivation, the help tendency, the behavior characteristics and the consultation expectations of the college psychological counseling help. through an in-depth and semi-structured interview of college students to make appointments and receive psychological counseling, in-depth from the information acquisition channels, the wow, the functionality and availability (flow), and the sense of pride (show), The detailed excavation is the expected experience of the interviewee to the college psychological counseling. Then, through the analysis and summary of the interview content, and in combination with the previous research and data of the psychological consultation, the paper has written the questionnaire of the college psychological counseling and expected experience, and carried out the investigation and research on the 280 college students in a university in Hubei through the questionnaire. Then, through the contact interview, the data of the questionnaire and the relevant research data, it is concluded that most of the college students still have a great promotion and optimization space for the expected experience of the college psychological counseling. Although it can hold a relatively objective and positive attitude and feel to the utility and function of psychological consultation at the level of usability experience, it can experience a more abundant sense of value from the expectation of receiving the psychological consultation, but because of the influence of the social and cultural background and the self-belief, The lack of adequate knowledge of psychological counselling and the fear of human discrimination have led to the failure to get a good subjective experience on pride and pleasure. In the end, based on the research conclusion, this paper, based on the work experience of the university's mental health center, reviews the user's experience and design, and the feedback from other parties, and promotes the information from the optimization information. To strengthen the construction of the mental health center and improve the quality of the psychological consultant of the university, some suggestions and measures are provided to improve the psychological health work and to optimize the experience of the college psychological counseling user in the future.
【學位授予單位】：華中師范大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：B849
本文編號：2451805
[Abstract]:With the reform and opening-up and overall promotion of economic construction in our country, the level of national economy and material life have been greatly improved. People began to focus more and more attention on the spiritual life, and people began to focus on the experiences in life and tended to devote more energy and money to the maintenance and promotion of the level of mental health. At the same time, the major universities of the whole country also strengthen the importance of the mental health work under the guidance of the trend, and with the development of the related construction work, how to effectively improve the working level of the mental health of the school has become one of the key points of the work of the university every year, The psychological counseling, as a kind of special help, also serves as an important part of the mental health work of the university, and has also become the focus of more and more people's attention, How to effectively improve the service level of psychological consultation in colleges and universities has also become the mission and goal of a generation of university psychological counseling practitioners. In the current economic background, people's focus will not only be limited to the basic needs provided by the goods or services, but also have higher requirements for the experience feeling attached to the products and services. When the consumption is over, this experience does not disappear with the end of the consumption process, but it will be present in the consumer's memory for a long time, and affect the consumer's next consumption behavior. The research of the household experience is the emergence of such experience economy wave, the user experience research is more concerned with the user's emotional experience, and the user's psychological experience in the whole experience product or service process. In the current college psychological consultation work, to provide the students with more comfortable, more valuable and effective psychological consultation service, the present situation of the existing college psychological consultation is cut and analyzed from the perspective of the user experience, It is imperative to improve and optimize the experience of psychological consultation. The psychological counseling, as a special help service, has its unique character, and the industry has a very high requirement for the confidentiality of the conversation content of the two parties, so it is difficult to carry out the research on the user experience of the psychological consultation through the traditional user research method. By studying and analyzing the domestic and foreign research related to the user experience, this paper fully understands the definition and connotation of the user experience, the research background, the research and development context and the relevant research theory and the model system, and after the expected experience and the sensory experience, The four types of user experience of the behavior experience and the thinking experience have selected the expected experience of few people to pay attention to as the entry point of the study, and by means of Roto (2006), the three components of the user experience are divided into three components: Functional and usability (flow) and pride (show) as a reference, in combination with previous studies and conclusions on the motivation, the help tendency, the behavior characteristics and the consultation expectations of the college psychological counseling help. through an in-depth and semi-structured interview of college students to make appointments and receive psychological counseling, in-depth from the information acquisition channels, the wow, the functionality and availability (flow), and the sense of pride (show), The detailed excavation is the expected experience of the interviewee to the college psychological counseling. Then, through the analysis and summary of the interview content, and in combination with the previous research and data of the psychological consultation, the paper has written the questionnaire of the college psychological counseling and expected experience, and carried out the investigation and research on the 280 college students in a university in Hubei through the questionnaire. Then, through the contact interview, the data of the questionnaire and the relevant research data, it is concluded that most of the college students still have a great promotion and optimization space for the expected experience of the college psychological counseling. Although it can hold a relatively objective and positive attitude and feel to the utility and function of psychological consultation at the level of usability experience, it can experience a more abundant sense of value from the expectation of receiving the psychological consultation, but because of the influence of the social and cultural background and the self-belief, The lack of adequate knowledge of psychological counselling and the fear of human discrimination have led to the failure to get a good subjective experience on pride and pleasure. In the end, based on the research conclusion, this paper, based on the work experience of the university's mental health center, reviews the user's experience and design, and the feedback from other parties, and promotes the information from the optimization information. To strengthen the construction of the mental health center and improve the quality of the psychological consultant of the university, some suggestions and measures are provided to improve the psychological health work and to optimize the experience of the college psychological counseling user in the future.
【學位授予單位】：華中師范大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：B849
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