本文選題：情緒勞動 + 教師��； 參考：《浙江師范大學(xué)》2014年碩士論文

【摘要】：情緒勞動指的是個體在工作中為了達(dá)到組織要求或目標(biāo)調(diào)整自身的情緒表達(dá)所作出的努力。自1983年Hochschild對情緒勞動界定與研究開始,研究者們已在這一領(lǐng)域也取得了相當(dāng)多的研究成果,對情緒勞動內(nèi)涵、結(jié)構(gòu)及測量方法的探討取得相當(dāng)大的進(jìn)展；在相關(guān)實(shí)證研究中,對情緒勞動的員工個人(主觀幸福感、工作倦怠、工作與生活滿意度、身心健康)及工作(工作績效、離職率)的結(jié)果變量研究取得一定進(jìn)展；研究也表明個體的個性、人格及組織文化因素等都會影響到個體的情緒勞動狀況。 通過對對以往文獻(xiàn)的梳理,本研究發(fā)現(xiàn)目前情緒勞動在工作領(lǐng)域的研究已較為系統(tǒng)和完善,但是對家庭中的情緒勞動卻少有研究；此外也很少有研究來探討情緒勞動對員工家庭層面的影響,國外近年來有部分研究,國內(nèi)目前還沒有相關(guān)研究。隨著研究的深入,研究者認(rèn)為情緒勞動也是個體的一種重要壓力來源(Montgomery, Panagopolou),而這種壓力源不可避免的會對個體的工作家庭關(guān)系產(chǎn)生重要的影響。 在以往研究中,教師一直被作為高情緒勞動負(fù)荷群體而被廣泛研究,而本研究立足于前人已有研究的基礎(chǔ)上,采用文獻(xiàn)法與問卷調(diào)查法進(jìn)一步探討教師工作與家庭生活中的情緒勞動狀況及其會對教師工作家庭關(guān)系產(chǎn)生怎樣的影響,此外本研究還分別探討了教師工作家庭關(guān)系對教師工作、生活滿意度,情緒耗竭與抑郁的影響情況。本研究最終選取浙江與安徽省內(nèi)中小學(xué)教師有效問卷310份,采用方差、相關(guān)及回歸分析得到以下研究結(jié)果：教師在家庭生活中同樣存在情緒勞動的付出；教師工作中的表層扮演對工作—家庭沖突有著正向預(yù)測作用,對工作—家庭沖突有著反向的預(yù)測作用；教師工作中的深層扮演對工作—家庭沖突有著正向的預(yù)測作用,與工作—家庭促進(jìn)無關(guān)；教師家庭領(lǐng)域的表層扮演對家庭—工作沖突有著正向的預(yù)測作用,對家庭—工作促進(jìn)有著反向的預(yù)測作用；教師家庭領(lǐng)域的深層扮演與家庭—工作沖突有顯著的正相關(guān),對家庭—工作促進(jìn)有著正向預(yù)測作用；工作—家庭沖突與教師生活滿意度無顯著相關(guān),可以正向預(yù)測教師的抑郁狀況；工作—家庭促進(jìn)可以正向預(yù)測生活滿意度,反向預(yù)測抑郁呈；家庭—工作沖突與工作滿意度無顯著相關(guān),可以正向預(yù)測教師的情緒耗竭情況；家庭—工作促進(jìn)對教師的工作滿意度有著正向的預(yù)測作用,家庭—工作促進(jìn)與情緒耗竭有著顯著的負(fù)相關(guān)關(guān)系,但能預(yù)測情緒耗竭。
[Abstract]:Emotional labor refers to the efforts made by an individual in order to achieve organizational requirements or objectives in order to adjust his emotional expression.Since Hochschild began to define and study emotional labor in 1983, researchers have also made considerable achievements in this field, and great progress has been made in the discussion of the connotation, structure and measurement methods of emotional labor.Some progress was made in the study of individual (subjective well-being, job burnout, job and life satisfaction, physical and mental health) and job (job performance, turnover rate) of emotional labor.Personality and organizational culture factors will affect the emotional labor situation of individuals.By combing the previous literature, this study found that the current emotional labor in the field of work has been more systematic and perfect, but the emotional labor in the family is rarely studied;In addition, there are few studies to explore the impact of emotional labor on the family level of employees. In recent years, there have been some studies in foreign countries, but there is no related research in China.With the deepening of the study, the researchers believe that emotional labor is also an important source of stress for the individual, Montgomery, Panagopolouan, and this source of stress will inevitably have an important impact on the individual's work-family relationship.In previous studies, teachers have been widely studied as a group with high emotional labor load, and this study is based on previous studies.By using the method of literature and questionnaire, this paper further discusses the emotional labor situation in teachers' work and family life and how it will affect teachers' work-family relationship.In addition, the effects of teachers' work-family relationship on teachers' job, life satisfaction, emotional exhaustion and depression were also investigated.In this study, 310 effective questionnaires of primary and secondary school teachers in Zhejiang and Anhui Province were selected, and the following results were obtained by using variance, correlation and regression analysis: teachers also had emotional labor in their family life;The surface play in teachers' work has a positive predictive effect on work-family conflict and a reverse predictive effect on work-family conflict, while the deep-seated role in teacher's work has a positive predictive effect on work-family conflict.It has nothing to do with work-family promotion, the surface role of teachers' family plays a positive role in predicting family-work conflict, and it has a reverse predictive effect on family-work promotion.The deep play in the field of teacher's family has significant positive correlation with the family-work conflict, and has a positive predictive effect on the family-work promotion, while the work-family conflict has no significant correlation with the teacher's life satisfaction.Teachers' depression could be positively predicted by work-family promotion, life satisfaction could be predicted positively by work-family promotion, depression was predicted by reverse prediction, family work conflict had no significant correlation with job satisfaction, and teachers' emotional exhaustion could be predicted positively.Family-work promotion has a positive predictive effect on teachers' job satisfaction. Family-work promotion has a significant negative correlation with emotional exhaustion, but it can predict emotional exhaustion.
【學(xué)位授予單位】：浙江師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：B842

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