發(fā)布時(shí)間：2018-02-13 09:03

  本文關(guān)鍵詞： 情緒勞動(dòng) 情緒展現(xiàn)規(guī)則 情緒勞動(dòng)策略 焦慮　出處：《東北師范大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：情緒勞動(dòng)的概念最初是由Hoehschil在企業(yè)管理領(lǐng)域的研究中提出的,是指?jìng)�(gè)體按照組織的要求對(duì)自身的情緒進(jìn)行調(diào)節(jié)、體驗(yàn)和表達(dá)的過(guò)程。自從Morris和Feldman于1996年提出一個(gè)情緒勞動(dòng)的模型,學(xué)者們便開(kāi)始投入到情緒勞動(dòng)相關(guān)的量化研究中。情緒勞動(dòng)包括情緒勞動(dòng)要求和情緒勞動(dòng)策略,本研究在總結(jié)前人研究的基礎(chǔ)上,采用實(shí)驗(yàn)控制法考察情緒展現(xiàn)規(guī)則(情緒勞動(dòng)要求中的規(guī)則性維度)和情緒勞動(dòng)策略對(duì)焦慮的影響,情緒展現(xiàn)規(guī)則包括積極展現(xiàn)規(guī)則和消極展現(xiàn)規(guī)則,情緒勞動(dòng)策略包括深層行為和表層行為,研究主要包含兩部分內(nèi)容。研究一通過(guò)控制自變量(情緒展現(xiàn)規(guī)則),探究其對(duì)焦慮的影響。結(jié)果表明,不同的情緒展現(xiàn)規(guī)則會(huì)導(dǎo)致被試產(chǎn)生不同水平的焦慮情緒,消極展現(xiàn)規(guī)則組相比較積極展現(xiàn)規(guī)則組和控制組會(huì)產(chǎn)生更多的焦慮情緒,積極展現(xiàn)規(guī)則組與控制組比較不會(huì)產(chǎn)生更多的焦慮情緒。研究二增加了情緒勞動(dòng)策略這一自變量,探究情緒勞動(dòng)策略對(duì)情緒展現(xiàn)規(guī)則和焦慮之間關(guān)系的調(diào)節(jié)作用。結(jié)果表明:情緒展現(xiàn)規(guī)則和情緒勞動(dòng)策略的交互作用顯著,情緒勞動(dòng)策略在情緒展現(xiàn)規(guī)則和焦慮之間起調(diào)節(jié)作用;當(dāng)采用表層行為策略時(shí),不同情緒展現(xiàn)規(guī)則組之間的焦慮變化量沒(méi)有顯著差異;當(dāng)采用深層行為策略時(shí),不同情緒展現(xiàn)規(guī)則組之間的焦慮變化量差異顯著,且消極展現(xiàn)規(guī)則組表現(xiàn)出的焦慮情緒增長(zhǎng)程度更大。
[Abstract]:The concept of emotional labor was originally put forward by Hoehschil in the field of business management, which refers to the individual to regulate their emotions according to the requirements of the organization. The process of experience and expression. Since Morris and Feldman put forward a model of emotional labor in 1996, scholars have been engaged in quantitative research related to emotional labor. Emotional labor includes emotional labor requirements and emotional labor strategies. On the basis of summarizing the previous studies, this study uses the method of experimental control to investigate the influence of emotional display rules (the regular dimension of emotional labor requirements) and emotional labor strategies on anxiety. Emotional presentation rules include positive presentation rules and negative presentation rules. Emotional labor strategies include deep behavior and superficial behavior. The study mainly consists of two parts. First, by controlling the independent variables (emotional presentation rules), we explored their effects on anxiety. The results showed that different emotional presentation rules would lead to different levels of anxiety in the subjects. The negative presentation rule group produced more anxiety than the positive display rule group and the control group, but the positive presentation rule group did not produce more anxiety than the control group. The second study increased the independent variable of emotional labor strategy. The effects of emotional labor strategies on the relationship between emotional presentation rules and anxiety were explored. The results showed that the interaction between emotional presentation rules and emotional labor strategies was significant. Emotional labor strategies play a regulatory role between emotional presentation rules and anxiety; when surface behavioral strategies are used, there is no significant difference in the amount of anxiety changes among different emotional presentation rule groups; when deep behavioral strategies are adopted, there is no significant difference in the changes of anxiety between groups of emotional presentation rules. There were significant differences in the amount of anxiety among different emotional presentation rule groups, and the increase of anxiety in negative presentation rule groups was greater than that in negative presentation rules.
【學(xué)位授予單位】：東北師范大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：B842.6

【參考文獻(xiàn)】

相關(guān)期刊論文 前10條

1 王俊;王冰;張芬芳;;組織情緒規(guī)則影響情緒耗竭的作用機(jī)制[J];心理技術(shù)與應(yīng)用;2016年05期

2 廖化化;顏愛(ài)民;;情緒勞動(dòng)的效應(yīng)、影響因素及作用機(jī)制[J];心理科學(xué)進(jìn)展;2014年09期

3 李玉霞;;青少年抑郁、焦慮情緒與其相關(guān)因素[J];中國(guó)健康心理學(xué)雜志;2013年03期

4 張妮;;護(hù)士情緒勞動(dòng)及生活滿意度與情緒衰竭的關(guān)系[J];中國(guó)健康心理學(xué)雜志;2013年03期

5 陳瑞君;秦啟文;;情緒勞動(dòng)與抑郁及焦慮的關(guān)系:情緒耗竭的中介作用[J];心理科學(xué);2011年03期

6 林川;黃敏兒;;特質(zhì)應(yīng)對(duì)與展現(xiàn)規(guī)則對(duì)情緒勞動(dòng)的影響[J];心理學(xué)報(bào);2011年01期

7 胡君辰;楊林鋒;;“情緒勞動(dòng)”要求與情緒耗竭:情緒勞動(dòng)策略的中介作用研究[J];心理科學(xué);2009年02期

8 楊林鋒;余新年;范庭衛(wèi);;情緒勞動(dòng)結(jié)構(gòu)維度初探[J];內(nèi)蒙古農(nóng)業(yè)大學(xué)學(xué)報(bào)(社會(huì)科學(xué)版);2008年03期

9 馬淑蕾;黃敏兒;;情緒勞動(dòng):表層動(dòng)作與深層動(dòng)作,哪一種效果更好?[J];心理學(xué)報(bào);2006年02期

10 溫忠麟,侯杰泰,張雷;調(diào)節(jié)效應(yīng)與中介效應(yīng)的比較和應(yīng)用[J];心理學(xué)報(bào);2005年02期

相關(guān)碩士學(xué)位論文 前2條

1 洪娜;空乘人員情緒表達(dá)規(guī)則知覺(jué)、人格、職業(yè)認(rèn)同與情緒耗竭的關(guān)系研究[D];首都師范大學(xué);2007年

2 陳瑞君;零售業(yè)人員情緒勞動(dòng)、情緒耗竭與心理健康的關(guān)系研究[D];河南大學(xué);2006年

，

本文編號(hào)：1507795