發(fā)布時間：2019-02-21 15:29

【摘要】：隨著經濟全球化的日益加深,跨國企業(yè)在世界范圍不斷拓展業(yè)務,帶動經濟發(fā)展的同時,提供了很多工作崗位。在工作中,人們越來越有機會與來自不同文化背景的同事,老板,客戶溝通和交流。當我們的工作環(huán)境變得日益多樣化的時候,跨文化溝通能力越發(fā)體現出它的重要性。它不僅能提升我們的工作效率,也能夠營造人與人之間相處的和諧氛圍。 此項研究,作者以在中國的世界500強跨國企業(yè)的員工為研究對象,采取定量研究的方法,采用陳國明和Starosta編制的跨文化敏感度量表,對他們跨文化能力中的關鍵部分---跨文化敏感度作實證研究。目的是了解其跨文化敏感度的水平,在量表的五個維度上的表現(交際參與度,交際專注度,文化差異認同感,交際愉悅感,交際信心),各個維度之間的關系以及探究性別,英語能力,工作職位,工作經驗,文化培訓,和跨文化經驗是否對員工的跨文化敏感度有顯著影響。 通過在線的問卷調查,共收回116份有效問卷,經過SPSS21.0統(tǒng)計軟件的處理,分析得出以下結論。首先,員工的整體跨文化敏感度處于中等水平,在量表的五個維度中,對文化差異性的尊重表現出較高水平,然而數據顯示他們的交際信心最為薄弱。最大問題在于缺乏足夠的交際技巧。其次,五個維度都與整體的敏感度緊密相關,其中交際愉悅感與跨文化敏感度的聯系最緊密,交際專注度與跨文化敏感度的聯系相對最不緊密。在五個維度內部之間,也存在著一定的關聯。最后,研究發(fā)現性別對跨文化敏感沒有影響；文化培訓因為只注重口語的訓練,又因參與培訓者的普遍英語水平較差,沒有顯示出與跨文化敏感度顯著相關性；除此之外的英語能力,工作職位,工作經驗,跨文化經驗都對跨文化敏感度有顯著影響。
[Abstract]:With the deepening of economic globalization, multinational enterprises continue to expand their business worldwide, driving economic development, at the same time, provide a lot of jobs. At work, people have more and more opportunities to communicate and communicate with colleagues, bosses and customers from different cultures. As our work environment becomes increasingly diverse, cross-cultural communication skills increasingly reflect its importance. It can not only improve our work efficiency, but also create a harmonious atmosphere between people. In this study, the author used the cross-cultural sensitivity scale compiled by Chen Guoming and Starosta to study the employees of the top 500 multinational enterprises in China. An empirical study of cross-cultural sensitivity, a key part of their cross-cultural competence, was conducted. The purpose of the study was to understand the level of cross-cultural sensitivity, the expression of the scale in five dimensions (communicative participation, communicative focus, cultural difference identity, communicative pleasure, communicative confidence), the relationship between each dimension and the study of gender. English proficiency, job position, work experience, cultural training, and cross-cultural experience have a significant impact on cross-cultural sensitivity. Through the online questionnaire, a total of 116 valid questionnaires were collected and processed by SPSS21.0 statistical software, and the following conclusions were obtained. First of all, the overall cross-cultural sensitivity of employees is at the medium level. In the five dimensions of the scale, the respect for cultural differences shows a higher level, but the data show that their confidence in communication is the weakest. The biggest problem is the lack of sufficient communication skills. Secondly, the five dimensions are closely related to the overall sensitivity, in which communication pleasure is most closely related to cross-cultural sensitivity, and the relationship between communication focus and cross-cultural sensitivity is the least. Within the five dimensions, there is also a certain correlation. Finally, it is found that gender has no effect on cross-cultural sensitivity, and that cultural training has no significant correlation with cross-cultural sensitivity because it only focuses on oral English training and because of the poor general English proficiency of the participants. In addition, English proficiency, job position, work experience and cross-cultural experience have significant effects on cross-cultural sensitivity.
【學位授予單位】：上海外國語大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：G05

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