【摘要】：隨著經(jīng)濟(jì)全球化的日益加深,跨國企業(yè)在世界范圍不斷拓展業(yè)務(wù),帶動(dòng)經(jīng)濟(jì)發(fā)展的同時(shí),提供了很多工作崗位。在工作中,人們?cè)絹碓接袡C(jī)會(huì)與來自不同文化背景的同事,老板,客戶溝通和交流。當(dāng)我們的工作環(huán)境變得日益多樣化的時(shí)候,跨文化溝通能力越發(fā)體現(xiàn)出它的重要性。它不僅能提升我們的工作效率,也能夠營造人與人之間相處的和諧氛圍。 此項(xiàng)研究,作者以在中國的世界500強(qiáng)跨國企業(yè)的員工為研究對(duì)象,采取定量研究的方法,采用陳國明和Starosta編制的跨文化敏感度量表,對(duì)他們跨文化能力中的關(guān)鍵部分---跨文化敏感度作實(shí)證研究。目的是了解其跨文化敏感度的水平,在量表的五個(gè)維度上的表現(xiàn)(交際參與度,交際專注度,文化差異認(rèn)同感,交際愉悅感,交際信心),各個(gè)維度之間的關(guān)系以及探究性別,英語能力,工作職位,工作經(jīng)驗(yàn),文化培訓(xùn),和跨文化經(jīng)驗(yàn)是否對(duì)員工的跨文化敏感度有顯著影響。 通過在線的問卷調(diào)查,共收回116份有效問卷,經(jīng)過SPSS21.0統(tǒng)計(jì)軟件的處理,分析得出以下結(jié)論。首先,員工的整體跨文化敏感度處于中等水平,在量表的五個(gè)維度中,對(duì)文化差異性的尊重表現(xiàn)出較高水平,然而數(shù)據(jù)顯示他們的交際信心最為薄弱。最大問題在于缺乏足夠的交際技巧。其次,五個(gè)維度都與整體的敏感度緊密相關(guān),其中交際愉悅感與跨文化敏感度的聯(lián)系最緊密,交際專注度與跨文化敏感度的聯(lián)系相對(duì)最不緊密。在五個(gè)維度內(nèi)部之間,也存在著一定的關(guān)聯(lián)。最后,研究發(fā)現(xiàn)性別對(duì)跨文化敏感沒有影響；文化培訓(xùn)因?yàn)橹蛔⒅乜谡Z的訓(xùn)練,又因參與培訓(xùn)者的普遍英語水平較差,沒有顯示出與跨文化敏感度顯著相關(guān)性；除此之外的英語能力,工作職位,工作經(jīng)驗(yàn),跨文化經(jīng)驗(yàn)都對(duì)跨文化敏感度有顯著影響。
[Abstract]:With the deepening of economic globalization, multinational enterprises continue to expand their business worldwide, driving economic development, at the same time, provide a lot of jobs. At work, people have more and more opportunities to communicate and communicate with colleagues, bosses and customers from different cultures. As our work environment becomes increasingly diverse, cross-cultural communication skills increasingly reflect its importance. It can not only improve our work efficiency, but also create a harmonious atmosphere between people. In this study, the author used the cross-cultural sensitivity scale compiled by Chen Guoming and Starosta to study the employees of the top 500 multinational enterprises in China. An empirical study of cross-cultural sensitivity, a key part of their cross-cultural competence, was conducted. The purpose of the study was to understand the level of cross-cultural sensitivity, the expression of the scale in five dimensions (communicative participation, communicative focus, cultural difference identity, communicative pleasure, communicative confidence), the relationship between each dimension and the study of gender. English proficiency, job position, work experience, cultural training, and cross-cultural experience have a significant impact on cross-cultural sensitivity. Through the online questionnaire, a total of 116 valid questionnaires were collected and processed by SPSS21.0 statistical software, and the following conclusions were obtained. First of all, the overall cross-cultural sensitivity of employees is at the medium level. In the five dimensions of the scale, the respect for cultural differences shows a higher level, but the data show that their confidence in communication is the weakest. The biggest problem is the lack of sufficient communication skills. Secondly, the five dimensions are closely related to the overall sensitivity, in which communication pleasure is most closely related to cross-cultural sensitivity, and the relationship between communication focus and cross-cultural sensitivity is the least. Within the five dimensions, there is also a certain correlation. Finally, it is found that gender has no effect on cross-cultural sensitivity, and that cultural training has no significant correlation with cross-cultural sensitivity because it only focuses on oral English training and because of the poor general English proficiency of the participants. In addition, English proficiency, job position, work experience and cross-cultural experience have significant effects on cross-cultural sensitivity.
【學(xué)位授予單位】：上海外國語大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：G05

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