本文選題：滿意度　切入點：跨文化工作小組　出處：《北京外國語大學(xué)》2014年碩士論文

【摘要】：對于學(xué)界來說,“跨文化工作小組”是一個新興的課題,這一領(lǐng)域的研究方興未艾�！翱缥幕ぷ餍〗M”是當(dāng)今人類社會最重要的組織形式之一,這一概念的產(chǎn)生伴隨著不斷加深的全球化進程。在人類社會生活的各個領(lǐng)域中,全球化使國家之間的交往和文化的融合不斷加深,正是這一過程推動了跨文化工作小組的產(chǎn)生�？缥幕ぷ餍〗M指的是一類工作小組,其組員來自兩個或以上的國家(文化)。對于跨文化工作小組的研究可以從多個角度開展,不過所有這些研究的最終目的都是為了提高跨文化工作小組的效率以及提升跨文化合作的質(zhì)量。 跨文化工作小組研究與傳統(tǒng)小組研究的區(qū)別在于,它將文化看作最核心的影響因素。對于跨文化工作小組的研究旨在尋找文化對于小組效率的影響。在評判工作組效率的時候,組員滿意度是一項非常重要的指標(biāo)。然而時至今日,對于跨文化小組成員滿意度的研究仍寥寥無幾。在大多數(shù)研究中,成員滿意度僅作為一項附加因素,在研究中所占篇幅不多。因此,本文嘗試將跨文化小組的成員滿意度作為研究的中心,對填補該研究領(lǐng)域的空白做出一些貢獻(xiàn)。 本文旨在探討跨文化工作小組的成員滿意度與小組的跨文化交際互動過程之間的關(guān)系,探尋成員滿意度在小組交際互動中的形成過程和影響因素。本文主要回答了以下幾個問題：跨文化工作小組的成員滿意度體現(xiàn)了哪些特征?有哪些因素影響了滿意度的形成與發(fā)展?這些因素如何在跨文化交際互動中進行相互作用,使得成員產(chǎn)生滿意情緒或不滿意情緒? 本文主要由五個部分組成。第一部分是引論,主要介紹了有關(guān)跨文化工作小組和其成員滿意度的研究現(xiàn)狀、本文的研究主題以及研究目標(biāo)。第二部分就研究涉及的相關(guān)理論進行了總結(jié)和介紹,包括小組研究的相關(guān)理論和小組模型,滿意度和工作滿意度的相關(guān)理論等。第三部分介紹了研究設(shè)計。第四部分是本文的主體分析部分,分析了成員滿意度的表現(xiàn)特征、產(chǎn)生原因和產(chǎn)生過程。最后一部分是對全文的總結(jié)。 為研究跨文化工作小組成員滿意度的形成過程,本文進行了一個個案研究。研究者建立了一個模擬的中德跨文化工作小組,收集了該小組的合作過程以及反饋采訪作為研究數(shù)據(jù),并運用內(nèi)容分析以及對話分析的方法對成員滿意度的形成進行了研究。研究主要得出以下結(jié)論： (1)在該工作小組中,中國組員與德國組員的滿意度存在較大差別。德國組員表現(xiàn)出一種固化的不滿意,他們的不滿意主要針對合作過程,特別是中國組員的工作表現(xiàn),而中國組員表現(xiàn)出一種讓步的高滿意度。同時,兩國組員對于工作結(jié)果和合作氣氛的滿意程度都非常高。 (2)造成兩國組員滿意度差別的直接原因是,兩國組員對于同一合作過程的感受并不對稱。兩國組員的感受有很大差別,這種差別主要體現(xiàn)在對于中國組員工作表現(xiàn)的感覺和評價上。德國組員認(rèn)為中國組員在合作中表現(xiàn)得過于“被動”,而德國組員的不滿意正由此而來。與此相反的是,中國組員認(rèn)為己方在合作中的參與程度與德國組員僅略有差距。 (3)兩國組員的差異性感覺主要由兩方面原因造成。一方面是語言問題,即兩國組員德語語言能力的不對等；而另一方面則是文化問題,即兩國組員在思維方式、行為模式和交流技巧等方面存在較大的文化差異。這兩方面因素共同作用,使得交流過程中產(chǎn)生了對對話涵義的誤讀,使得中國組員在交際互動中的參與度不斷減小,并經(jīng)常做出妥協(xié)行為。
[Abstract]:The cross - cultural work group is one of the most important organizational forms of human society in the academic field . The cross - cultural work group is one of the most important organizational forms of human society . In every field of human social life , globalization has deepened the integration of communication and culture between countries . The cross - cultural work group refers to a group of working groups whose members come from two or more countries ( culture ) . The final aim of all these studies is to improve the efficiency of the cross - cultural work group and to improve the quality of cross - cultural cooperation .

Cross - cultural work group research differs from traditional team research in that it regards culture as the most core influencing factor . The study of cross - cultural work group is aimed at finding the impact of culture on the efficiency of the group . In most studies , member satisfaction is a very important index . In most studies , membership satisfaction is only an additional factor , and there is not much space in the study . Therefore , this paper attempts to make some contributions to fill the gap in the research field as the center of the research .

This paper aims to explore the relationship between member satisfaction of cross - cultural working group and the cross - cultural communication interaction process of the team , and to explore the formation process and influencing factors of member satisfaction in the interaction of the team . This paper mainly answers the following questions : what are the characteristics of the member satisfaction of the intercultural working group ? What factors have influenced the formation and development of satisfaction degree ? How do these factors interact in the interaction of cross - cultural communication , so that the members generate satisfactory emotion or dissatisfaction emotion ?

This paper mainly consists of five parts . The first part is introduction , mainly introduces the research situation of the cross - cultural working group and its member satisfaction . The second part summarizes and introduces the relevant theories related to the research , including the relevant theories of the group research and the related theories of the group model , the satisfaction degree and the job satisfaction degree . The third part introduces the research design . The fourth part is the main body analysis part of this paper , analyzes the performance characteristics , the causes and the production process of the member satisfaction .

In order to study the formation process of the member satisfaction of the cross - cultural working group , a case study has been carried out . The researcher has established a simulated mid - German cross - cultural working group , collected the cooperation process of the team and the feedback interview as the research data , and studied the formation of member satisfaction with the method of content analysis and dialogue analysis . The study mainly derives the following conclusions :

( 1 ) In the Working Group , there is a greater difference in the satisfaction of Chinese and German crew members . The German group has shown a cure unsatisfactory , and their dissatisfaction is primarily directed to the process of cooperation , especially the performance of Chinese members , while Chinese members have shown a high degree of satisfaction with concessions . At the same time , they are highly satisfied with the results of the work and the atmosphere of cooperation .

( 2 ) The direct cause of the difference in the degree of satisfaction between the two countries is that the perception of the same cooperative process by the two countries is not symmetrical . The perception of the members of the two countries is very different . The differences are mainly reflected in the feeling and evaluation of the performance of the Chinese team members .

( 3 ) The difference between the two countries is mainly caused by two reasons , on the one hand is the language problem , that is , the lack of the German language ability of the two countries ;
On the other hand , it is a cultural problem , that is , there is a great cultural difference between the two countries in the way of thinking , behavior pattern and communication skills .

【學(xué)位授予單位】：北京外國語大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：G05

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本文編號：1730480