【摘要】：成本控制和運營控制是餐飲企業(yè)管理的重要組成部分,對于提高餐飲企業(yè)生產(chǎn)銷售效率和效益具有重要作用。目前,我國飯店餐飲服務業(yè)管理模式改革進程較為緩慢,很多老套陳舊的管理方法還在使用。為了提高餐飲企業(yè)管理效率、規(guī)范管理流程,開發(fā)合適的餐飲管理軟件已經(jīng)成為了餐飲企業(yè)迫切的業(yè)務需求。特別是,由于門店銷售直接面向大眾消費者,開發(fā)門店銷售系統(tǒng)以提高服務效率和質(zhì)量已經(jīng)成為了一種重要的軟件應用。本課題以某餐飲公司業(yè)務管理為背景,針對直營門店銷售系統(tǒng)的業(yè)務需求和特點,開發(fā)了一個門店銷售系統(tǒng)。論文詳細闡述了從系統(tǒng)需求分析到系統(tǒng)設計與實現(xiàn)的整個過程。論文首先介紹了系統(tǒng)實現(xiàn)的相關(guān)技術(shù),包括系統(tǒng)開發(fā)框架的基本結(jié)構(gòu)、WebService的基本概念和原理、系統(tǒng)主要開發(fā)編程語言和通用無驅(qū)系列非接觸式IC卡及其讀寫器的結(jié)構(gòu)特點和操作的實現(xiàn)方式。其次,針對直營門店銷售系統(tǒng)的用例模型、模塊劃分和數(shù)據(jù)庫設計等問題,利用軟件工程理論與方法進行系統(tǒng)分析與設計,給出了系統(tǒng)的業(yè)務流程圖、用例圖、體系結(jié)構(gòu)圖和功能模塊圖,完成了訂單管理、庫存管理、銷售管理、卡務中心、結(jié)算管理和人員管理等功能的設計。接著,給出了關(guān)鍵功能模塊的實現(xiàn)并給出了關(guān)鍵功能模塊的測試用例。該系統(tǒng)具有界面簡潔易懂、維護方便的特點。實際應用效果表明該系統(tǒng)能夠滿足某餐飲公司門店銷售業(yè)務需求,實現(xiàn)了門店管理的信息化,提高了服務質(zhì)量、降低了運營成本,使得企業(yè)具有更好的市場競爭力。
[Abstract]:Cost control and operation control is an important part of the management of catering enterprises, which plays an important role in improving the efficiency and efficiency of production and sales of catering enterprises. At present, the reform process of restaurant service management mode in China is slow, and many old-fashioned management methods are still in use. In order to improve the management efficiency of catering enterprises, standardize the management process, develop appropriate catering management software has become the urgent business needs of catering enterprises. In particular, the development of store sales system to improve the efficiency and quality of service has become an important software application. Based on the business management of a catering company, a store sales system is developed according to the business requirements and characteristics of the direct store sales system. The whole process from system requirement analysis to system design and implementation is described in detail. This paper first introduces the related technologies of the system implementation, including the basic structure of the system development framework, the basic concepts and principles of WebService. The system mainly develops programming language, universal non-drive series contactless IC card and its reader-writer. Secondly, aiming at the problems of the use case model, module partition and database design of the direct store sales system, the software engineering theory and method are used to analyze and design the system, and the business flow chart and use case diagram of the system are given. System structure diagram and function module diagram, completed order management, inventory management, sales management, card center, settlement management and personnel management function design. Then, the implementation of the key function module and the test case of the key function module are given. The system is simple and easy to understand and easy to maintain. The practical application results show that the system can meet the store sales needs of a catering company, realize the information of store management, improve the service quality, reduce the operating cost, and make the enterprise have better market competitiveness.
【學位授予單位】：東北大學
【學位級別】：碩士
【學位授予年份】：2016
【分類號】：TP311.52

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