【摘要】：隨著城市化進(jìn)程加快,城市交通擁堵及環(huán)境污染等問題日益嚴(yán)重,優(yōu)先發(fā)展城市公共交通被大多數(shù)城市定位為發(fā)展戰(zhàn)略,而以公交專用道為依托的城市快速公共交通系統(tǒng)得到大力推廣。由于規(guī)劃設(shè)計(jì)階段的限制或者后期運(yùn)營的管理水平不足,快速公交實(shí)際的運(yùn)行服務(wù)水平與預(yù)期有一定差距；隨著居民生活質(zhì)量的提高,對(duì)公交運(yùn)行服務(wù)水平的要求也越來越嚴(yán)格。如何準(zhǔn)確的評(píng)價(jià)公交運(yùn)行服務(wù)水平,從而采取相應(yīng)的措施改善服務(wù)水平并提高快速公交分擔(dān)率,具有重要的理論和現(xiàn)實(shí)意義。本文從分析快速公交系統(tǒng)運(yùn)行特性入手,從公交實(shí)際運(yùn)行服務(wù)水平和乘客滿意度兩方面建立評(píng)價(jià)指標(biāo)體系,運(yùn)用AHP評(píng)價(jià)公交實(shí)際運(yùn)行服務(wù)水平和結(jié)構(gòu)方程模型評(píng)價(jià)面向乘客滿意度的運(yùn)行服務(wù)水平,并將兩種不同角度的評(píng)價(jià)結(jié)果進(jìn)行對(duì)比,以濟(jì)南市快速公交線路BRTl為實(shí)例,研究其運(yùn)行服務(wù)水平并提出優(yōu)化建議。本文主要研究工作及結(jié)論分為三部分：1.理論研究,包括第一章和第二章。本部分對(duì)快速公交發(fā)展歷程、專用道發(fā)展、服務(wù)水平及乘客滿意度研究進(jìn)行了系統(tǒng)的梳理,提出公交專用道下研究快速公交系統(tǒng)運(yùn)行服務(wù)水平的必要性,并且界定了本文研究對(duì)象和研究內(nèi)容,為下文的研究奠定了基礎(chǔ)。2.方法研究,包括第三章和第四章。本部分對(duì)城市快速公交系統(tǒng)的特點(diǎn)及組成進(jìn)行了系統(tǒng)介紹,從快速公交運(yùn)行和乘客滿意兩個(gè)角度分別構(gòu)建模型。在面向公交實(shí)際運(yùn)行方面,建立各指標(biāo)的測度模型,運(yùn)用AHP方法建立評(píng)價(jià)模型；在面向乘客滿意度的方面,以路段運(yùn)行服務(wù)水平、交叉口運(yùn)行服務(wù)水平及站點(diǎn)運(yùn)行服務(wù)水平為潛變量,以路段平穩(wěn)性、路段速度、車內(nèi)環(huán)境、交叉口等待時(shí)間、交叉口停車次數(shù)、站點(diǎn)等待時(shí)間、站點(diǎn)環(huán)境及準(zhǔn)點(diǎn)率為顯變量,構(gòu)建面向乘客滿意度的快速公交運(yùn)行服務(wù)水平評(píng)價(jià)體系。3.實(shí)例分析,包括第五章和第六章。本部分以濟(jì)南市快速公交線路(BRT1)作為實(shí)例研究,對(duì)其實(shí)際運(yùn)行服務(wù)水平進(jìn)行評(píng)價(jià),評(píng)價(jià)等級(jí)為E；對(duì)基于乘客滿意度的運(yùn)行服務(wù)水平評(píng)價(jià),結(jié)果為C。同時(shí),根據(jù)結(jié)構(gòu)方程模型得到指標(biāo)間的關(guān)系為：路段平穩(wěn)性與交叉口等待時(shí)間相關(guān)；路段平穩(wěn)性與路段速度相關(guān)；其次是交叉口等待時(shí)間與準(zhǔn)點(diǎn)性相關(guān)；交叉口停車次數(shù)與準(zhǔn)點(diǎn)率相關(guān)；等候時(shí)間與準(zhǔn)點(diǎn)率相關(guān)。車內(nèi)環(huán)境對(duì)路段服務(wù)水平的影響最大,總效應(yīng)數(shù)為0.723；交叉口停車次數(shù)對(duì)交叉口的總效應(yīng)為0.877；準(zhǔn)點(diǎn)率對(duì)站點(diǎn)服務(wù)水平的滿意度為0.608。
[Abstract]:With the acceleration of urbanization, the problems of urban traffic congestion and environmental pollution are becoming more and more serious. The priority to develop urban public transport is regarded as a development strategy by most cities. The urban rapid public transport system based on bus lanes has been popularized. Because of the limitation of planning and design stage or insufficient management level of later operation, there is a certain gap between the actual operation service level of BRT and the expectation. With the improvement of residents' quality of life, the requirements of bus service level are becoming more and more strict. It is of great theoretical and practical significance to evaluate the public transport service level accurately, and to take corresponding measures to improve the service level and increase the share rate of bus rapid transit. Based on the analysis of the operation characteristics of bus rapid transit system, this paper establishes an evaluation index system from two aspects: the actual service level of public transportation and passenger satisfaction. Using AHP to evaluate the actual operation service level of public transportation and the structural equation model to evaluate the service level of passenger satisfaction, the evaluation results from two different angles are compared, taking Jinan bus Rapid Transit Line BRTl as an example. Research its running service level and put forward optimization suggestions. The main research work and conclusion are divided into three parts: 1. Theoretical research, including the first and second chapters. This part systematically combs the development course of BRT, the development of dedicated lanes, the service level and the passenger satisfaction, and points out the necessity of studying the service level of BRT system under the bus-only lane. And has defined this article research object and the research content, has laid the foundation for the following research. 2. Methods study, including chapter 3 and chapter 4. In this part, the characteristics and composition of urban bus rapid transit system (BRT) are systematically introduced, and the models are constructed from two angles of BRT operation and passenger satisfaction. In the aspect of the actual operation of public transportation, the measurement model of each index is established, and the evaluation model is established by using AHP method. In the aspect of passenger satisfaction, the service level of road, intersections and stations are taken as latent variables, and the stability, speed, environment and waiting time of intersections are taken as the latent variables, which are the stability of the road, the speed of the road, the environment inside the vehicle, the waiting time of the intersections. The number of stops, the waiting time, the environment and the rate of punctuality are the obvious variables, and the evaluation system of bus rapid transit (BRT) service level oriented to passenger satisfaction is constructed. 3. Case analysis, including chapter 5 and chapter 6. This part takes Jinan bus Rapid Transit Line (BRT1) as an example to evaluate the actual service level of bus Rapid Transit (BRT1), and to evaluate the service level based on passenger satisfaction. At the same time, according to the structural equation model, the relationships between the indexes are as follows: road section stability and intersection waiting time correlation, road section stability and road speed correlation, intersection waiting time and punctuality correlation. The number of stops at the intersection is related to the punctuality rate, and the waiting time is related to the punctuality rate. The effect of vehicle environment on service level is the biggest, the total effect is 0.723; the total effect of intersection parking times on intersection is 0.877; the satisfaction of punctuality to the service level of the station is 0.608.
【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：U491.17

【引證文獻(xiàn)】

相關(guān)會(huì)議論文 前1條

1 徐康明;;巴黎地區(qū)有軌橡膠輪胎公交(RTT)和快速公交系統(tǒng)項(xiàng)目考察報(bào)告[A];北京快速公交系統(tǒng)發(fā)展戰(zhàn)略研討會(huì)文集[C];2003年

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本文編號(hào)：2398930