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大陸居民赴臺旅游消費糾紛解決機制研究

發(fā)布時間:2019-06-29 08:17
【摘要】:我國臺灣省是舉世聞名的旅游勝地,但由于歷史原因,臺灣與大陸長期處于政治、經(jīng)濟隔絕狀態(tài),近年來,隨著全球經(jīng)濟的發(fā)展以及兩岸觀念的轉(zhuǎn)變,2008年7月,兩岸在旅游方面首次實現(xiàn)了大陸居民赴臺旅游,自此,大陸居民赴臺旅游市場開始蓬勃發(fā)展。大陸居民赴臺旅游目前處于快速發(fā)展階段,隨之產(chǎn)生的是大量大陸居民赴臺旅游消費糾紛,其中部分糾紛未能及時有效的得到解決。因此,從長遠來看要實現(xiàn)兩岸旅游交流的穩(wěn)定發(fā)展,完善多元化的糾紛解決機制為重中之重。 大陸居民赴臺旅游消費糾紛解決機制的建立涉及到大陸與臺灣地區(qū)兩岸法制的差異,法制的差異根源于兩岸政治、經(jīng)濟、文化、社會制度的差異。要想真正解決大陸居民赴臺旅游消費糾紛,建立較為完善的兩岸旅游消費糾紛解決機制,考慮到兩岸的特殊政治關(guān)系,更應(yīng)充分發(fā)揮兩岸政府主導(dǎo)作用,通過民間機構(gòu),以準政府、準官方形式協(xié)調(diào)解決大陸居民赴臺旅游消費糾紛,互設(shè)旅游辦事處,建立常態(tài)化的溝通機制,進而合理協(xié)調(diào)各種途徑解決大陸居民赴臺旅游消費糾紛。 在構(gòu)建大陸赴臺旅游消費糾紛解決機制時要堅持以“一國兩制”為指導(dǎo)思想,考慮到兩岸的特殊情況,參照借鑒國際成功經(jīng)驗,強化兩岸政府職能部門在保護兩岸旅游消費者權(quán)益中的管理和協(xié)調(diào)作用,保障大陸赴臺旅游消費者的合法權(quán)益。加強兩岸間的旅游交流,協(xié)調(diào)兩岸間的旅游消費法律制度,進一步加強兩岸旅游行政管理部門之間的溝通和交流,建立起民間準官方溝通的有效協(xié)調(diào)機構(gòu),兩岸進行友好磋商、妥協(xié),最終達成區(qū)域性的協(xié)議,進而完善大陸赴臺旅游消費糾紛的解決機制。規(guī)范大陸赴臺旅游糾紛解決機制可以說是民心所向,這一舉措具有非常深遠的意義,,不僅可以推動臺灣地區(qū)旅游市場的發(fā)展,增進兩岸之間相互理解,而且還可以對兩岸的繁榮發(fā)展起到一定的促進作用。
[Abstract]:Taiwan Province is a world-famous tourist destination, but due to historical reasons, Taiwan and the mainland have been in a state of political and economic isolation for a long time. In recent years, with the development of the global economy and the change of the concept of the two sides of the strait, the two sides of the strait have realized the tourism of mainland residents to Taiwan for the first time in July 2008. Since then, the tourism market of mainland residents to Taiwan has begun to flourish. At present, the tourism of mainland residents to Taiwan is in the stage of rapid development, followed by a large number of disputes over tourism consumption of mainland residents to Taiwan, some of which have not been resolved in a timely and effective manner. Therefore, in the long run, to achieve the stable development of cross-strait tourism exchanges, improve the diversified dispute resolution mechanism is the most important. The establishment of dispute resolution mechanism for tourism consumption of mainland residents in Taiwan involves the differences in legal system between the mainland and Taiwan, and the differences in legal system are rooted in the differences in political, economic, cultural and social systems between the two sides of the strait. In order to truly solve the tourism consumption disputes between mainland residents in Taiwan, establish a relatively perfect mechanism for resolving cross-strait tourism consumption disputes, and take into account the special political relations between the two sides of the strait, we should give full play to the leading role of the cross-strait government, coordinate the settlement of tourism consumption disputes between mainland residents in Taiwan in the form of quasi-government and quasi-government through private institutions, set up tourism offices each other, and establish a regular communication mechanism. Then reasonable coordination of various ways to solve mainland residents to Taiwan tourism consumption disputes. In constructing the dispute resolution mechanism of mainland tourism consumption to Taiwan, we should adhere to the guiding ideology of "one country, two systems", take into account the special circumstances of the two sides of the strait, refer to the successful international experience, strengthen the management and coordination role of the government departments on both sides of the strait in protecting the rights and interests of tourism consumers on both sides of the strait, and protect the legitimate rights and interests of mainland tourism consumers in Taiwan. We will strengthen tourism exchanges between the two sides of the strait, coordinate the legal system of tourism consumption between the two sides of the strait, further strengthen communication and exchanges between tourism administrative departments on both sides of the strait, establish an effective coordination organization for private quasi-official communication, conduct friendly consultations, compromise, and finally reach regional agreements, so as to improve the settlement mechanism of tourism consumption disputes between the mainland and Taiwan. Standardizing the dispute resolution mechanism of mainland tourism to Taiwan can be said to be the aspiration of the people. This measure is of great significance. It can not only promote the development of the tourism market in Taiwan and enhance mutual understanding between the two sides of the strait, but also play a certain role in promoting the prosperity and development of the two sides of the strait.
【學(xué)位授予單位】:南京航空航天大學(xué)
【學(xué)位級別】:碩士
【學(xué)位授予年份】:2014
【分類號】:D922.29

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