本文關(guān)鍵詞：內(nèi)蒙古達(dá)拉特旗住宅小區(qū)物業(yè)管理研究　出處：《內(nèi)蒙古師范大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 物業(yè)管理 問題 原因 對策

【摘要】：物業(yè)管理在中國內(nèi)地起步較晚，開始于20世紀(jì)80年代初期，以深圳市物業(yè)服務(wù)企業(yè)的成立為標(biāo)志。隨著我國住房制度改革和住房商品化政策的持續(xù)推進(jìn)，以及鄉(xiāng)村城市化、城市現(xiàn)代化進(jìn)程的加快，物業(yè)管理作為一個(gè)新興的服務(wù)行業(yè)在30多年的時(shí)間里得到了長足的發(fā)展，被譽(yù)為朝陽產(chǎn)業(yè)。 然而在物業(yè)管理迅速發(fā)展的背后，許多問題和矛盾在實(shí)踐中不斷涌出，成為制約其健康發(fā)展的障礙，并逐漸衍生為一種普遍的社會現(xiàn)象，亟待關(guān)注和解決。目前物業(yè)管理項(xiàng)目中仍以住宅物業(yè)為主，物業(yè)管理中存在的問題和取得的進(jìn)展也主要通過住宅物業(yè)反映出來，因此本文將選取達(dá)拉特旗的住宅小區(qū)物業(yè)管理作為重點(diǎn)研究對象。達(dá)拉特旗是內(nèi)蒙古自治區(qū)鄂爾多斯市的一個(gè)小旗縣，作為物業(yè)管理行業(yè)的一個(gè)縮影有著全國住宅物業(yè)管理行業(yè)的一些共性問題和也有其特有問題，這些問題嚴(yán)重制約了達(dá)拉特旗物業(yè)管理向?qū)I(yè)化、社會化、規(guī)范化和市場化的方向發(fā)展，這些問題主要表現(xiàn)在：物業(yè)管理覆蓋率低；老舊住宅小區(qū)推行物業(yè)管理困難；物業(yè)收費(fèi)偏低且收繳困難；物業(yè)服務(wù)企業(yè)從業(yè)員工素質(zhì)低、服務(wù)水平不高；業(yè)主素質(zhì)有待提高，維權(quán)意識有待加強(qiáng)；工程質(zhì)量問題多，配套設(shè)施不完善或不盡合理；物業(yè)管理企業(yè)資質(zhì)低、規(guī)模小，競爭力弱等。 根據(jù)如上存在的問題，，本文主要根據(jù)作者在達(dá)拉特旗房管局的工作經(jīng)驗(yàn)和感受，結(jié)合物業(yè)管理研究成果和理念，對達(dá)拉特旗物業(yè)管理現(xiàn)狀進(jìn)行分析，對造成現(xiàn)狀的原因進(jìn)行探究，并力求探索出一套既具有可操作性又具有現(xiàn)實(shí)針對性的提升達(dá)拉特旗物業(yè)管理水平的對策措施。本人認(rèn)為要改進(jìn)達(dá)拉特旗住宅小區(qū)物業(yè)應(yīng)從以下幾個(gè)方面著手：（1）對老舊住宅小區(qū)推行社區(qū)準(zhǔn)物業(yè)管理；（2）建立質(zhì)價(jià)相符的收費(fèi)機(jī)制，規(guī)范物業(yè)服務(wù)收費(fèi)；（3）建立完整、系統(tǒng)的物業(yè)管理法規(guī)體系；（4）加強(qiáng)企業(yè)內(nèi)部管理；（5）加強(qiáng)開發(fā)商與物業(yè)管理企業(yè)之間的溝通；（6）建立和強(qiáng)化物業(yè)管理機(jī)制；（7）政府部門加大扶持和監(jiān)管力度；（8）發(fā)揮新聞媒介正確導(dǎo)向，為行業(yè)創(chuàng)造良好環(huán)境；（9）實(shí)施規(guī)�；�(jīng)營和品牌戰(zhàn)略，提高市場競爭力。 上述建議可為達(dá)拉特旗物業(yè)管理探索解決住宅物業(yè)管理問題的方法提供依據(jù)，以期使我國的物業(yè)管理更順利、更健康地向前發(fā)展。同時(shí)作者本人也深信，隨著社會的不斷進(jìn)步，國家法制的不斷健全，人民生活水平的不斷提高和物業(yè)管理企業(yè)的不斷交流和發(fā)展，住宅小區(qū)物業(yè)管理將會獲得快速發(fā)展。
[Abstract]:Property management started in the late Chinese mainland, began in early 1980s, with the establishment of Shenzhen city property service enterprise logo. With the continuous advance of China's housing reform and commercialization of housing policy, city and country, city modernization, property management as an emerging service industry has been considerable development in the past 30 years, known as the sunrise industry.
However, behind the rapid development of property management, many problems and contradictions constantly in practice, restricting the healthy development of the disorder, and developed into a common social phenomenon, should be paid attention to and solved. The current property management project is for residential property, property management problems and progress is mainly reflected by the residential property, residential property management this paper will select the flag of Dalate as the research object. The flag of Dalate is a small city in the Inner Mongolia Autonomous Region County Erdos, as a microcosm of the property management industry has some common problems of the residential property management industry and also has its own problems, these problems restrict the flag of Dalate property management to specialization, socialization, standardization and market development, the main problems right now: The low coverage of the old residential area of property management; property management; property charges are low and difficult to collect; the property service enterprise employees quality is low, service level is not high; the quality to be improved, rights awareness needs to be strengthened; engineering quality problems, inadequate facilities or unreasonable; property management enterprise quality is low. Small scale, weak competitiveness.
According to the above problems, this paper mainly according to the work experience and feelings of the author in Dalate's Housing Authority, property management combined with the research results and ideas, the status of its property management in Dalate were analyzed to explore the causes of the situation, and strive to explore a set of feasible and practical for the level of property management the flag of Dalate to enhance countermeasures. I think that in order to improve Dalate's residential property should start from the following: (1) the old residential district in the implementation of quasi community property management; (2) establish the charging mechanism of consistent quality price, property service charges; (3) the establishment of a complete system of property management. System of laws and regulations; (4) to strengthen the internal management of enterprises; (5) between the developers and property management companies to strengthen communication; (6) establish and strengthen the property management mechanism; (7) government departments to increase Support and supervision; (8) give full play to the correct guidance of news media, create a good environment for the industry; (9) implement large-scale operation and brand strategy, and improve market competitiveness.
The above suggestions can provide the basis for Dalate's property management exploration method to solve the residential property management issues, in order to make our property management more smoothly and healthily develop. At the same time, the author also believes that with the development of society, the national legal system constantly improve, constantly exchanges and development of people's living standard continuously and improve the business of property management, residential property management will achieve rapid development.

【學(xué)位授予單位】：內(nèi)蒙古師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F299.23

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本文編號：1421423