跨組織政務(wù)流程的業(yè)務(wù)規(guī)則描述與控制方法
本文選題:跨組織業(yè)務(wù)流程 + 業(yè)務(wù)規(guī)則; 參考:《大連理工大學(xué)》2012年碩士論文
【摘要】:隨著電子政務(wù)理論研究與實踐的不斷發(fā)展,跨組織政務(wù)流程日趨頻繁與普遍。有些政務(wù)流程在建模初期無法確定,需要相關(guān)人員在流程運行過程中動態(tài)生成或調(diào)整部分流程片段。因此,復(fù)雜情境下組織或個人的決策行為可能會對跨組織政務(wù)流程的結(jié)構(gòu)產(chǎn)生巨大影響?缃M織政務(wù)流程的動態(tài)性特征,客觀上增加了政務(wù)流程管理的難度,也帶來了許多新的研究問題。例如,因受人的決策行為影響而產(chǎn)生的這些半結(jié)構(gòu)化和非結(jié)構(gòu)化的業(yè)務(wù)流程應(yīng)該如何更好的描述與管理?如何實現(xiàn)對這類動態(tài)業(yè)務(wù)流程的柔性控制? 為了解決上述問題,本文首先對現(xiàn)有的跨組織業(yè)務(wù)流程建模方法進行了歸納與總結(jié),F(xiàn)有的跨組織業(yè)務(wù)流程建模方法多是沿用或擴展原有的組織內(nèi)建模方法,缺乏對某些決策活動(可能影響后續(xù)流程基本結(jié)構(gòu)的業(yè)務(wù)活動)的描述。因此,本文從角色網(wǎng)絡(luò)理論出發(fā),將描述業(yè)務(wù)邏輯的業(yè)務(wù)規(guī)則從流程中分離出來,提出一種基于情境的業(yè)務(wù)規(guī)則描述方法,以及相應(yīng)的流程控制方法,本文所做的主要工作如下。 (1)分析了政務(wù)領(lǐng)域中的跨組織動態(tài)業(yè)務(wù)流程的特征,并抽象出三種常見的典型動態(tài)模式,即流程動態(tài)組合模式、流程片段隨機創(chuàng)建模式和業(yè)務(wù)規(guī)則動態(tài)創(chuàng)建模式,分別對三種模式進行了定義和描述。 (2)提出了一種基于情境的業(yè)務(wù)規(guī)則描述方法,并使用該方法對跨組織動態(tài)政務(wù)模式實例中的業(yè)務(wù)規(guī)則進行描述。該業(yè)務(wù)規(guī)則描述方法不僅彌補了原有規(guī)則描述方法中情境要素描述不完備的缺點,而且可對影響后續(xù)流程基本結(jié)構(gòu)的業(yè)務(wù)活動進行描述,清晰地體現(xiàn)出人的決策行為對業(yè)務(wù)流程的影響。 (3)提出了一種基于角色網(wǎng)絡(luò)和業(yè)務(wù)規(guī)則的跨組織動態(tài)業(yè)務(wù)流程控制方法,實現(xiàn)了對跨組織動態(tài)政務(wù)流程的柔性控制。 本文提出的業(yè)務(wù)規(guī)則描述方法和流程控制方法,彌補了現(xiàn)有方法對動態(tài)流程形式化描述和柔性控制上的不足。研究成果對跨組織動態(tài)政務(wù)流程的管理具有指導(dǎo)意義,在相關(guān)的信息系統(tǒng)建設(shè)方面具有較強的應(yīng)用價值。
[Abstract]:With the development of the theory and practice of e-government, cross-organizational government processes are becoming more and more frequent and universal. Some government processes can not be determined in the initial stage of modeling, so it is necessary for relevant people to dynamically generate or adjust some process fragments in the process of process operation. Therefore, the decision-making behavior of organizations or individuals in complex situations may have a great impact on the structure of cross-organizational government processes. The dynamic characteristics of cross-organizational government processes objectively increase the difficulty of government process management and bring many new research problems. For example, how can these semi-structured and unstructured business processes that are influenced by human decision-making behavior be better described and managed? How to achieve flexible control over such dynamic business processes? In order to solve the above problems, this paper summarizes the existing cross-organizational business process modeling methods. Most of the existing cross-organizational business process modeling methods follow or extend the existing intra-organizational modeling methods, and lack of description of some decision-making activities (business activities that may affect the basic structure of the subsequent process). Therefore, based on the role network theory, the business rules describing the business logic are separated from the process, and a context-based business rule description method and the corresponding process control method are proposed. The main work of this paper is as follows: (1) the characteristics of cross-organizational dynamic business processes in the field of government affairs are analyzed, and three common typical dynamic patterns, namely process dynamic composition pattern, are abstracted. The process fragment random creation pattern and the business rule dynamic creation pattern are defined and described respectively. (2) A situation-based business rule description method is proposed. This method is used to describe the business rules in the cross-organizational dynamic government model. The business rule description method not only makes up for the shortcomings of the incomplete description of the situation elements in the original rule description method, but also describes the business activities that affect the basic structure of the subsequent process. (3) A cross-organization dynamic business process control method based on role network and business rules is proposed, which realizes flexible control of cross-organization dynamic government process. The business rule description method and the process control method proposed in this paper make up for the shortcomings of the existing methods in formal description and flexible control of dynamic processes. The research results have guiding significance to the management of cross-organization dynamic government process, and have strong application value in the related information system construction.
【學(xué)位授予單位】:大連理工大學(xué)
【學(xué)位級別】:碩士
【學(xué)位授予年份】:2012
【分類號】:D630.1;F49
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