本文選題：濟南聯(lián)通公司 + 網(wǎng)絡(luò)運行　； 參考：《南京郵電大學》2012年碩士論文

【摘要】：近年來,面對激烈的競爭局面,我國電信企業(yè)為了有效地協(xié)調(diào)和使用所擁有的資源,降低運營成本,提高運營效率,增強企業(yè)的應(yīng)變能力,已經(jīng)開始采用項目管理的方法和手段,但多數(shù)還局限于一些基礎(chǔ)建設(shè)項目中。在企業(yè)內(nèi)部運營管理方面,仍然比較多地采用傳統(tǒng)的管理方法和手段,項目管理的方法并沒有貫穿到整個電信企業(yè)的運營管理活動當中。 項目管理作為一種新型的組織管理形式,可以改善企業(yè)對各種資源利用的計劃、組織、執(zhí)行和控制方法。只有在電信企業(yè)內(nèi)部運營過程中適時地實施項目管理,把日常運營的任務(wù)和作業(yè)化解為一個個的項目,快速地應(yīng)對企業(yè)內(nèi)外出現(xiàn)的新情況、新問題和新技術(shù),處理跨領(lǐng)域解決方案中的復雜問題,改善資源利用狀況,提高運營效率,并按照項目風險管理的科學方法和步驟,才能有效地識別并控制或規(guī)避風險,有效地控制成本,確保服務(wù)質(zhì)量,進而提升客戶滿意度。 本題結(jié)合聯(lián)通濟南分公司的“改善網(wǎng)絡(luò)運行質(zhì)量”活動的實證研究,闡述項目管理的思想和方法在電信企業(yè)改善網(wǎng)絡(luò)運行質(zhì)量方面的運用和意義。論文以資料收集、歸納整理和文獻研究為基礎(chǔ),結(jié)合電信企業(yè)實際,提出了實施項目管理可作為加強企業(yè)自身運營管理的一種積極有效的措施,闡述了項目管理思想的基本點,概括和討論了我國電信運營企業(yè)實施項目管理的必然性,實施項目管理的意義、方法以及可能遇到的問題。
[Abstract]:In recent years, facing the fierce competition situation, in order to effectively coordinate and use the resources, reduce the operating cost, improve the operation efficiency and enhance the ability of the enterprise, the telecom enterprises have begun to adopt the methods and means of project management, but most of them are limited to some basic construction projects. The traditional management methods and means are still widely used. The project management method does not run through the operation and management activities of the entire telecom enterprises.
As a new form of organization and management, project management can improve the enterprise's planning, organization, execution and control methods for all kinds of resources. Only in the process of internal operation of telecom enterprises, the project management is implemented in a timely manner, and the tasks and operations of daily operation are resolved into a number of projects, which can quickly respond to the emergence of the enterprises inside and outside the enterprise. New situations, new problems and new technologies deal with complex problems in cross domain solutions, improve the utilization of resources and improve operational efficiency, and can effectively identify and control or avoid risks, effectively control costs, ensure service quality, and then improve customer satisfaction.
This paper discusses the application and significance of project management ideas and methods in improving the quality of network operation in telecom enterprises based on the empirical study of "improving the quality of network operation" in Ji'nan branch. This paper, based on data collection, induction and literature research, combined with the reality of telecom enterprises, puts forward the implementation of project management. As an active and effective measure to strengthen the management of enterprise's own operation, this paper expounds the basic point of project management thought, generalizes and discusses the necessity of implementing project management in China's telecom operation enterprises, the significance of implementing project management, methods and possible problems.

【學位授予單位】：南京郵電大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：TN929.5;F626

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