發(fā)布時間：2018-04-18 01:26

  本文選題：業(yè)務(wù)問題 + 知識模塊��； 參考：《寧波大學》2017年碩士論文

【摘要】：知識經(jīng)濟時代,知識資源已成為企業(yè)中最重要的戰(zhàn)略資源,如何充分發(fā)揮知識資源的最大利用價值更是企業(yè)進行知識管理的首要任務(wù)。而要想充分發(fā)揮知識資源的最大價值,基礎(chǔ)性的工作是建立知識與知識、知識與業(yè)務(wù)之間的聯(lián)系,并通過科學的方法將其以業(yè)務(wù)為核心進行合理的整合,使其發(fā)揮最佳的協(xié)作性能。本文基于這樣的構(gòu)思,提出面向業(yè)務(wù)問題求解的知識模塊的設(shè)想,旨在為企業(yè)高效的知識資源管理提供新的思路和方法。通過知識模塊可以把具有復(fù)雜關(guān)系及規(guī)則的知識組合化為相對簡單的組成部分,并基于特定標準將其進行標準模塊化處理,使知識沉淀在企業(yè)業(yè)務(wù)問題的解決流程之中,不僅可以提高求解業(yè)務(wù)問題的效率,還能提供更好的知識服務(wù)。本文在國內(nèi)外研究及調(diào)研分析的基礎(chǔ)上,提出了面向業(yè)務(wù)問題求解的知識模塊的概念,并從多個維度、多個視圖對知識模塊的結(jié)構(gòu)模型進行深入研究,在此基礎(chǔ)上對知識模塊的資源配置、知識模塊的編碼、變型設(shè)計和評價等管理方法進行了細致的研究,并對基于知識模塊的業(yè)務(wù)問題知識服務(wù)系統(tǒng)進行了初步研究。本文的研究工作旨在提高企業(yè)對知識資源的利用率及面向業(yè)務(wù)問題求解方案的知識資源配置的效率和質(zhì)量,使良好的經(jīng)驗及知識能夠在業(yè)務(wù)問題求解方案中沉淀,并通過企業(yè)知識服務(wù)系統(tǒng)進行積累,進而實現(xiàn)基于進而實現(xiàn)基于知識模塊的知識支撐服務(wù)。首先,本文從業(yè)務(wù)問題求解及知識資源配置服務(wù)的角度,將知識與業(yè)務(wù)相融合,提出并建立了面向業(yè)務(wù)問題求解的知識模塊模型,并從多個視圖深入研究了知識模塊的各組成要素及其之間的復(fù)雜關(guān)聯(lián)關(guān)系,實現(xiàn)知識模塊的標準化呈現(xiàn)方式,輔助知識與經(jīng)驗在企業(yè)中的沉淀和重用。其次,在知識模塊模型的基礎(chǔ)上,對構(gòu)建知識模塊的流程進行分析,并提出知識模塊的演化特性分析參數(shù)及分析模型,以期對知識模塊的演化規(guī)律進行研究,同時從知識模塊層面對基于CBR技術(shù)、領(lǐng)域?qū)＜�、�?shù)據(jù)驅(qū)動等的知識資源配置方法進行深入研究。之后,為實現(xiàn)企業(yè)對知識模塊更好的管理,提出了知識模塊編碼參數(shù)的三維模型,并在此基礎(chǔ)上研究了知識模塊的編碼方法,提出了知識模塊族的概念及基于知識模塊族的知識模塊變型設(shè)計方法,更便捷地實現(xiàn)知識模塊的重用。結(jié)合AHP分析方法對知識模塊配置方案的評價方法進行研究,并結(jié)合實例進行驗證。最后,對基于知識模塊的業(yè)務(wù)問題知識服務(wù)原型系統(tǒng)的進行了初步研究,包括系統(tǒng)的功能設(shè)計、體系結(jié)構(gòu)設(shè)計,并對該系統(tǒng)的部分功能模塊進行了開發(fā),旨在推進知識模塊理論方法在企業(yè)知識管理中的有效應(yīng)用。
[Abstract]:In the era of knowledge economy, knowledge resources have become the most important strategic resources in enterprises. How to give full play to the maximum value of knowledge resources is the most important task for enterprises to carry out knowledge management.In order to give full play to the maximum value of knowledge resources, the basic work is to establish the relationship between knowledge and knowledge, knowledge and business, and to integrate them with business as the core through scientific methods.Make it play the best cooperation performance.Based on this conception, this paper proposes a knowledge module for business problem solving, which aims to provide new ideas and methods for efficient knowledge resource management in enterprises.Through the knowledge module, the knowledge with complex relations and rules can be combined into a relatively simple component, and based on the specific standards, the knowledge can be modularized to make the knowledge precipitate in the process of solving the enterprise business problems.It can not only improve the efficiency of solving business problems, but also provide better knowledge services.On the basis of research and analysis at home and abroad, the concept of knowledge module for business problem solving is put forward in this paper, and the structure model of knowledge module is deeply studied from many dimensions and views.On this basis, the management methods of resource allocation, coding, variant design and evaluation of knowledge module are studied in detail, and the knowledge service system of business problem based on knowledge module is studied preliminarily.The purpose of this paper is to improve the efficiency and quality of enterprise's utilization of knowledge resources and the allocation of knowledge resources oriented to business problem solving schemes, so that good experience and knowledge can be precipitated in business problem solving schemes.The knowledge support service based on knowledge module is realized through the accumulation of enterprise knowledge service system.First of all, from the point of view of business problem solving and knowledge resource allocation service, this paper proposes and establishes a knowledge module model for business problem solving.In this paper, the components of the knowledge module and their complex relationships are studied from several views. The standardized presentation of the knowledge module is realized, and the sedimentation and reuse of knowledge and experience in the enterprise is assisted.Secondly, on the basis of the knowledge module model, the process of building the knowledge module is analyzed, and the analysis parameters and analysis model of the knowledge module's evolution characteristics are put forward in order to study the evolution law of the knowledge module.At the same time, the knowledge resource allocation methods based on CBR technology, domain experts and data driven are studied from the knowledge module level.Then, in order to achieve better management of knowledge module, a 3D model of coding parameters of knowledge module is proposed, and the coding method of knowledge module is studied.The concept of knowledge module family and the design method of knowledge module variant based on knowledge module family are put forward, which can realize the reuse of knowledge module more conveniently.This paper studies the evaluation method of knowledge module configuration scheme with AHP analysis method, and verifies it with an example.Finally, the prototype system of business problem knowledge service based on knowledge module is studied, including the function design and architecture design of the system, and the development of some function modules of the system.The purpose is to promote the effective application of knowledge module theory and method in enterprise knowledge management.
【學位授予單位】：寧波大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F272

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