本文關鍵詞：基于模糊綜合評價的企業(yè)業(yè)務流程優(yōu)化研究　出處：《華北電力大學》2014年碩士論文　論文類型：學位論文

  更多相關文章： 業(yè)務流程 流程優(yōu)化 模糊綜合評價

【摘要】：隨著改革開放的不斷深入,現(xiàn)代科技的快速發(fā)展,企業(yè)外部的經(jīng)營環(huán)境變得復雜多變,企業(yè)面臨了更多的挑戰(zhàn)。為了應對外部環(huán)境的變化,“打鐵還需自身硬”,企業(yè)必須加強自身的實力的提升,唯有如此才能立于不敗之地。在對企業(yè)進行實力提升的過程中,業(yè)務流程由于其像血管一樣貫穿于企業(yè)的整個運營管理的過程中,所以對業(yè)務流程進行調整是必然的。對業(yè)務流程進行調整的理論有很多,業(yè)務流程再造理論強調變革的徹底性和完全性,業(yè)務流程優(yōu)化理論強調優(yōu)化的漸進性,采用溫和的循序漸進的方法進行調整。 基于這種背景,本文結合中國企業(yè)業(yè)務流程調整的實際情況,業(yè)務流程優(yōu)化的漸進性更加符合中國企業(yè)的實際,并就業(yè)務流程優(yōu)化設計進行了深入的分析和研究。本文在全面分析總結業(yè)務流程優(yōu)化理論的基礎上,提出了業(yè)務流程優(yōu)化設計的三步法,首先進行需優(yōu)化業(yè)務流程的選擇,其次進行業(yè)務流程的優(yōu)化設計,最后對優(yōu)化后的流程進行模糊綜合評價,得出各方人員對業(yè)務流程優(yōu)化的滿意度,并總結優(yōu)化流程的效果,并采用PDCA循環(huán),不斷的進行優(yōu)化再設計。以物質公司為具體實例,對其的業(yè)務流程進行三步法的設計研究,最后得出業(yè)務流程優(yōu)化設計三步法的可操作性。業(yè)務流程優(yōu)化設計的三步法是以往流程優(yōu)化設計研究方法的繼承和發(fā)展,與它們一脈相承,為業(yè)務流程優(yōu)化設計提供了一種新的方法和思路。
[Abstract]:With the deepening of reform and opening up, the rapid development of modern science and technology, the external business environment has become complex and changeable, enterprises are facing more challenges. In order to cope with the changes in the external environment. "still need their own hard", enterprises must strengthen their own strength, only in order to be invincible. In the process of upgrading the strength of the enterprise. Because business process runs through the whole operation management process like blood vessel, it is necessary to adjust business process. There are many theories about business process adjustment. The theory of business process reengineering emphasizes the thoroughness and completeness of change, and the theory of business process optimization emphasizes the gradual nature of optimization. Based on this background, this paper combined with the actual situation of business process adjustment in China, business process optimization is more consistent with the reality of Chinese enterprises. On the basis of comprehensive analysis and summary of the theory of business process optimization, a three-step method of business process optimization design is proposed. First of all, to optimize the selection of business processes, then to optimize the design of business processes, and finally to optimize the process of fuzzy comprehensive evaluation, to obtain the satisfaction of all parties to the optimization of business processes. And summarize the effect of the optimization process, and use the PDCA cycle, continue to optimize the re-design. Take the material company as a specific example, the three-step design of the business process is studied. Finally, it is concluded that the three-step method of business process optimization design is operable. The three-step method of business process optimization design is the inheritance and development of previous research methods of process optimization design, and it is in the same line with them. It provides a new method and train of thought for business process optimization design.
【學位授予單位】：華北電力大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F259.21

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