本文選題：老撾 + 商業(yè)銀行��； 參考：《廣西大學》2017年碩士論文

【摘要】：自1975年老撾實行改革開放以來,老撾銀行業(yè)也得到長足的發(fā)展。商業(yè)銀行形成了日漸完善的市場體系,業(yè)務活動也不斷增多。入世后老撾金融市場的競爭日益激烈。老撾銀行業(yè)逐漸認識到人才是老撾金融業(yè)保持持久發(fā)展的核心要素。眾所周知,商業(yè)銀行工作人員的工作量大,分工細,重復性勞動多,工作內容細致繁瑣,持續(xù)的精神緊張性工作將給員工帶來過大的壓力以及身心疲憊。如何使員工在緊張、壓抑、業(yè)務繁重的工作環(huán)境下保持長久的活力,如何使其在高壓的工作環(huán)境中持續(xù)的、有效的為組織服務而不產生離職的想法,或者,在其產生離職傾向的時候及時的進行干預,留住人才,這些問題值得思考和研究。因為,只有留住人才能為商業(yè)銀行的發(fā)展贏得持續(xù)的核心競爭力。本文以老撾商業(yè)銀行員工作為研究對象,在梳理相關的國內外文獻后,提出相應的假設,設立情緒智力、工作倦怠和離職傾向三者之間的模型,并根據(jù)每個變量設定相應的維度。本文對其進行了信度檢驗和效度檢驗以確�？煽啃院陀行�,并研究員工情緒智力、工作倦怠和離職傾向各維度三者之間的相關關系,再依據(jù)相關關系的內容對其進行回歸,除此之外,本文還研究工作倦怠在情緒智力和離職傾向之間的中介作用。實證研究發(fā)現(xiàn):老撾商業(yè)銀行員工的情緒智力中的自我情感評價、自我激勵、情緒控制與工作倦怠各維度呈顯著負相關。老撾商業(yè)銀行員工的情緒智力與離職傾向略有關聯(lián)。老撾商業(yè)銀行員工的工作倦怠各維度與離職傾向略有關聯(lián)。老撾商業(yè)銀行員工的工作倦怠在情緒智力和離職傾向之間具有完全中介作用。最后,本文根據(jù)結論提出了相應的建議:1.作為老撾商業(yè)銀行員工的雇傭者,商業(yè)銀行管理者應提升自我的情緒管理意識以引導員工情緒智力的良性發(fā)展,包括密切關注員工在工作中和生活中所呈現(xiàn)出來的情緒智力、引導員工不斷提高情緒智力等;2.對員工進行有效地干預以降低其離職傾向,包括合理安排員工的作息時間和工作任務、培養(yǎng)一種輕松愉快的工作氛圍等;3.降低老撾商業(yè)銀行的離職傾向,包括改進員工的工作環(huán)境、完善員工的薪酬結構、改進銀行的績效評價體系等。通過情緒智力、工作倦怠和離職傾向三者之間有效的互動和影響,以期提升老撾商業(yè)銀行的發(fā)展水平及行業(yè)競爭力。
[Abstract]:Since 1975, Laos has implemented reform and opening up, Laos's banking industry has also been a considerable development. Commercial banks have formed an increasingly perfect market system, business activities are also increasing. After entering WTO, the competition of Lao financial market is becoming more and more fierce. Laos's banking industry has come to realize that talent is the core element of sustained development in Laos's financial sector. As we all know, the commercial bank staff's workload is large, the division of labor is fine, the repetitive work is many, the work content is meticulous and tedious, the continuous mental stress work will bring the staff too much pressure as well as the body and mind exhaustion. How to keep employees alive in stressful, repressive, business-heavy work environments, how to keep them in high-pressure work environments, and how to effectively serve the organization without the idea of leaving, or, It is worth considering and studying to intervene in time to retain talents when it produces turnover intention. Because, only retain talented person can win the core competition ability for the development of commercial bank continuously. In this paper, the Lao Commercial Bank staff as the research object, after combing the relevant domestic and foreign literature, put forward the corresponding assumptions, set up the emotional intelligence, job burnout and turnover intention between the three models. And according to each variable set the corresponding dimension. In this paper, reliability test and validity test are carried out to ensure reliability and effectiveness, and the correlation among employees' emotional intelligence, job burnout and turnover intention is studied. In addition, this paper studies the role of job burnout in the relationship between emotional intelligence and turnover intention. The empirical study found that: the emotional intelligence of Lao Commercial Bank employees' self-emotional evaluation, self-motivation, emotional control and job burnout dimensions were significantly negative correlation. The emotional intelligence of Lao Commercial Bank employees is slightly related to turnover intention. The dimensions of job burnout in Lao Commercial Bank are slightly related to turnover intention. Job burnout of Lao Commercial Bank employees has a complete intermediary role between emotional intelligence and turnover intention. Finally, according to the conclusion, this paper puts forward the corresponding suggestion: 1. As employees of Lao Commercial Bank, commercial bank managers should enhance their sense of emotional management to guide the healthy development of employees' emotional intelligence, including paying close attention to the emotional intelligence of employees at work and in life. Guide employees to improve their emotional intelligence. Effective intervention to reduce turnover intention, including reasonable scheduling and work tasks, fostering a relaxed and pleasant work environment. 3. To reduce the turnover intention of the Lao Commercial Bank, including improving the working environment of the employees, perfecting the salary structure of the employees, and improving the performance evaluation system of the banks, etc. Through the effective interaction and influence among emotional intelligence, job burnout and turnover intention, the purpose of this paper is to improve the development level and industry competitiveness of Lao Commercial Bank.
【學位授予單位】：廣西大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F831.2;F272.92

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