本文選題：電子商務(wù) + 客戶關(guān)系�。� 參考：《大連理工大學(xué)》2016年碩士論文

【摘要】：隨著電子商務(wù)的不斷成熟,各種電子商務(wù)平臺(tái)不斷涌現(xiàn),但是這些平臺(tái)的標(biāo)準(zhǔn)并不統(tǒng)一,同時(shí)未能對(duì)消費(fèi)者、供應(yīng)商以及經(jīng)銷商的提供功能進(jìn)行集成。因此就目前的形勢(shì)而言,各種角色進(jìn)行商務(wù)合作的可能性還較低,尤其是消費(fèi)者它很難選擇那些潛在的供應(yīng)商。在這一背景下,如果能夠?qū)崿F(xiàn)一個(gè)跨企業(yè)的電子商務(wù)平臺(tái)將能夠?yàn)楣⿷?yīng)商提供更多的商機(jī)同時(shí)為消費(fèi)者與經(jīng)銷商更多的選擇。對(duì)企業(yè)本身而言,電子商務(wù)平臺(tái)的構(gòu)建能夠極大地增強(qiáng)公司的快速響應(yīng)能力提高企業(yè)的日益激烈的市場(chǎng)競(jìng)爭(zhēng)中的競(jìng)爭(zhēng)力進(jìn)而為企業(yè)創(chuàng)造更大的利潤(rùn)。本文主要完成了以下幾項(xiàng)工作：對(duì)電子商務(wù)系統(tǒng)的潛在用戶的需求進(jìn)行全方面的考察與調(diào)研,并以此進(jìn)行需求分析,完成系統(tǒng)分析工作之后,在此基礎(chǔ)上決定系統(tǒng)的開發(fā)適合采用何種技術(shù)實(shí)現(xiàn)以及系統(tǒng)的體系結(jié)構(gòu)等,本系統(tǒng)的技術(shù)架構(gòu)采用java語(yǔ)言作為編程語(yǔ)言,體系架構(gòu)采用B/S模型,因此,選擇比較成熟的JSP技術(shù)作為主要技術(shù),以J2EE軟件平臺(tái)作為開發(fā)平臺(tái),設(shè)計(jì)完成系統(tǒng)的功能架構(gòu)；概要設(shè)計(jì)之后緊接著的詳細(xì)設(shè)計(jì)過程中完成了系統(tǒng)的類設(shè)計(jì)并對(duì)系統(tǒng)的時(shí)序圖進(jìn)行了描述；數(shù)據(jù)庫(kù)的設(shè)計(jì)中,構(gòu)建了系統(tǒng)相關(guān)的E-R模型以及物理結(jié)構(gòu)；對(duì)系統(tǒng)實(shí)現(xiàn)的各個(gè)主要功能進(jìn)行了界面展示,并做了詳細(xì)的描述,給出了實(shí)現(xiàn)相關(guān)功能的關(guān)鍵代碼部分；最后,合理設(shè)計(jì)了多組系統(tǒng)測(cè)試用例,對(duì)測(cè)試用例的輸出結(jié)果進(jìn)行了分析。目前系統(tǒng)運(yùn)行穩(wěn)定。通過軟件系統(tǒng)的應(yīng)用,實(shí)現(xiàn)了客戶關(guān)系管理、商品管理、供應(yīng)商管理、商品報(bào)價(jià)管理、訂購(gòu)管理和配送管理等多種業(yè)務(wù)的共同處理,實(shí)現(xiàn)公司多種管理業(yè)務(wù)與財(cái)務(wù)管理業(yè)務(wù)的緊密結(jié)合。整個(gè)軟件的界面較為統(tǒng)一,方便用戶使用,在功能、性能、性能、可用性等方面表現(xiàn)良好,滿足了電子商務(wù)使用的需要。
[Abstract]:With the development of e-commerce, many kinds of e-commerce platforms are emerging, but the standards of these platforms are not uniform, and the functions of consumers, suppliers and distributors are not integrated at the same time. So in the current situation, roles are less likely to work together, especially for consumers, who find it difficult to choose potential suppliers. In this context, if a cross-enterprise e-commerce platform can be implemented, it will be able to provide more business opportunities for suppliers and more choices for consumers and distributors. For the enterprise itself, the construction of e-commerce platform can greatly enhance the company's rapid response ability to improve the competitiveness of enterprises in the increasingly fierce market competition, and then create greater profits for enterprises. The main work of this paper is as follows: the requirements of potential users of e-commerce system are investigated and investigated in all aspects, and then the requirements are analyzed. On the basis of this, we decide which technology is suitable for the development of the system and the architecture of the system. The java language is used as the programming language and the system architecture is based on the B / S model. The mature JSP technology is chosen as the main technology, and the J2EE software platform is used as the development platform to design and complete the functional framework of the system. Following the detailed design process, the class design of the system is completed and the sequence diagram of the system is described. In the design of database, the E-R model and physical structure of the system are constructed. The main functions of the system are displayed and described in detail, and the key codes to realize the related functions are given. Finally, the multi-group system test cases are designed reasonably. The output results of test cases are analyzed. At present, the system is running stably. Through the application of the software system, the common processing of various business such as customer relationship management, commodity management, supplier management, commodity quotation management, order management and distribution management is realized. To achieve a variety of management business and financial management business closely combined. The interface of the whole software is uniform and easy for users to use. It has good performance in function, performance, performance, availability and so on, which meets the needs of the use of electronic commerce.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2016
【分類號(hào)】：TP311.52

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