本文選題：電子商務(wù)　切入點(diǎn)：在線調(diào)解機(jī)制　出處：《太原科技大學(xué)》2017年碩士論文

【摘要】：在線爭議解決機(jī)制是隨著互聯(lián)網(wǎng)的發(fā)展,傳統(tǒng)的糾紛解決機(jī)制與互聯(lián)網(wǎng)的結(jié)合而產(chǎn)生的一種新型糾紛解決機(jī)制,在線調(diào)解是其中最重要的一種糾紛解決方式。在線調(diào)解與傳統(tǒng)的離線調(diào)解在本質(zhì)上一致的,區(qū)別在于它們的形式不同,在線調(diào)解是發(fā)生在網(wǎng)絡(luò)上的調(diào)解,所以在線調(diào)解具備除了充分體現(xiàn)當(dāng)事人的自愿,能夠經(jīng)濟(jì)、方便、快捷地解決爭議的特征以外,它還有受網(wǎng)絡(luò)技術(shù)制約的特性。在線調(diào)解機(jī)構(gòu)的長期運(yùn)營和發(fā)展與它的運(yùn)營模式和經(jīng)費(fèi)來源是有密切關(guān)系的,目前國際上雖然有免費(fèi)的服務(wù)模式,但是付費(fèi)的服務(wù)模式是占主要市場(chǎng)的,只是區(qū)別在于服務(wù)費(fèi)是由雙方按比例支付還是由商家一方支付。國外的在線調(diào)解機(jī)制發(fā)展較早,在線調(diào)解機(jī)構(gòu)也設(shè)立的較早,典型的有在線歐姆巴茲辦公室、賽博庭、在線調(diào)解者、互聯(lián)網(wǎng)中立者等,國內(nèi)的在線調(diào)解機(jī)制起步較晚,相關(guān)的機(jī)構(gòu)也較少,以中國在線爭議解決中心、淘寶網(wǎng)的內(nèi)部糾紛解決機(jī)制、眾信中心為代表。通過對(duì)傳統(tǒng)糾紛解決機(jī)制和在線調(diào)解機(jī)制的對(duì)比,可以發(fā)現(xiàn)利用在線調(diào)解機(jī)制解決電子商務(wù)糾紛具有節(jié)約成本費(fèi)用低、程序簡便效率高、維系人際和諧、充分體現(xiàn)當(dāng)事人自愿等優(yōu)點(diǎn),同時(shí)這也能滿足消費(fèi)者、商家乃至社會(huì)的需求。然而在線調(diào)解機(jī)制目前在我國還存在諸多問題:該機(jī)制尚未被法律認(rèn)可,缺乏立法保障;在線調(diào)解的運(yùn)行是依靠機(jī)構(gòu)的自制規(guī)則缺乏統(tǒng)一的程序規(guī)制;缺乏配套的保障機(jī)制和信用體系;由于宣傳不到位,公眾對(duì)其不甚了解且尚不能信任;在線調(diào)解協(xié)議不具有執(zhí)行力和履行困難等。針對(duì)這些問題,可以從以下方面著手來完善完善我國的在線調(diào)解機(jī)制:將在線調(diào)解機(jī)制納入《人民調(diào)解法》調(diào)整范圍,使其得到法律的認(rèn)可,獲得立法的保障;制定統(tǒng)一的程序規(guī)則,對(duì)在線調(diào)解機(jī)構(gòu)形成統(tǒng)一的規(guī)范;構(gòu)建相關(guān)的配套機(jī)制,建立統(tǒng)一的信用體系,預(yù)防減少電子商務(wù)糾紛的產(chǎn)生,利于在線調(diào)解機(jī)制的發(fā)展;由政府、電子商務(wù)平臺(tái)等共同宣傳在線調(diào)解制度,增強(qiáng)公眾對(duì)它的認(rèn)識(shí),提高公眾的信任度;賦予在線調(diào)解協(xié)議執(zhí)行力,建立相關(guān)的執(zhí)行機(jī)制,保障在線調(diào)解協(xié)議的執(zhí)行。
[Abstract]:With the development of the Internet, the online dispute resolution mechanism is a new type of dispute resolution mechanism, which is produced by the combination of the traditional dispute resolution mechanism and the Internet. Online mediation is one of the most important dispute resolution methods. Online mediation and traditional offline mediation are essentially the same. The difference lies in their different forms. Online mediation is a mediation that occurs on the Internet. Therefore, in addition to fully reflecting the voluntary nature of the parties concerned, online mediation has the characteristics of being economical, convenient, and quick in resolving disputes. It also has the characteristic of being restricted by network technology. The long-term operation and development of online mediation institutions are closely related to its operating mode and sources of funding, although there are free service models in the world at present. However, the service mode of payment accounts for the main market, but the difference lies in whether the service charge is paid by both parties proportionately or by the merchant. Overseas online mediation mechanisms developed earlier, and online mediation organizations also set up earlier. Typical of these are the online Ombaz office, Cyberspace, online mediators, Internet neutrals, etc. The domestic online mediation mechanism started relatively late, and there are fewer related institutions. The China online dispute Resolution Center is the center for online dispute resolution. Taobao's internal dispute resolution mechanism is represented by Zhongxin Center. By comparing the traditional dispute resolution mechanism with the online mediation mechanism, we can find that the use of online mediation mechanism to resolve e-commerce disputes has low cost savings. The procedure is simple and efficient, maintains interpersonal harmony, fully embodies the advantages of the parties' willingness, and at the same time, it can also satisfy consumers. However, there are still many problems in the online mediation mechanism in our country: the mechanism has not been recognized by the law and lacks the legislative protection, the operation of the online mediation is based on the lack of unified procedural regulation of the self-made rules of the organization; Lack of supporting safeguards and credit systems; lack of public understanding and trust due to lack of publicity; lack of enforcement and implementation difficulties of online mediation agreements. We can perfect the online mediation mechanism of our country from the following aspects: bring the online mediation mechanism into the adjustment scope of the people's Mediation Law, make it be recognized by the law, obtain the protection of legislation, formulate the unified procedure rules, To form a unified standard for online mediation institutions; to build relevant supporting mechanisms, to establish a unified credit system, to prevent the occurrence of e-commerce disputes, and to facilitate the development of online mediation mechanisms; by the government, E-commerce platform and other common publicity online mediation system, enhance public understanding of it, enhance public trust; give online mediation agreement implementation, establish relevant enforcement mechanisms to ensure the implementation of online mediation agreement.
【學(xué)位授予單位】：太原科技大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：D926

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