本文關(guān)鍵詞： 知識(shí)管理能力 組織智慧 創(chuàng)新績效 商貿(mào)流通業(yè) 科技服務(wù)型企業(yè)　出處：《浙江工商大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：中國經(jīng)濟(jì)在經(jīng)歷了高速粗放式增長后開始進(jìn)入轉(zhuǎn)型升級(jí)階段。而處于基礎(chǔ)性、先導(dǎo)性地位的商貿(mào)流通業(yè)能夠通過橫向性流動(dòng)對國民經(jīng)濟(jì)進(jìn)行優(yōu)化。與此同時(shí),商貿(mào)流通業(yè)中的科技服務(wù)型企業(yè)通過創(chuàng)新快速推動(dòng)我國電子商務(wù)產(chǎn)業(yè)的崛起,引發(fā)并支撐了傳統(tǒng)商貿(mào)流通產(chǎn)業(yè)業(yè)態(tài)的變革。因而,在當(dāng)前的經(jīng)濟(jì)環(huán)境下,商貿(mào)流通業(yè)科技服務(wù)型企業(yè)的創(chuàng)新對國民經(jīng)濟(jì)的轉(zhuǎn)型升級(jí)以及步入經(jīng)濟(jì)新常態(tài)都具有重要的意義。而愈來愈顯著的市場動(dòng)態(tài)性和技術(shù)動(dòng)態(tài)性使得商貿(mào)流通業(yè)科技服務(wù)型企業(yè)創(chuàng)新活動(dòng)的風(fēng)險(xiǎn)系數(shù)很高。如何通過知識(shí)管理能力來提高商貿(mào)流通業(yè)科技服務(wù)型企業(yè)的創(chuàng)新績效成為一個(gè)亟待解決的問題。與此同時(shí),現(xiàn)有研究成果表明知識(shí)管理能力是驅(qū)動(dòng)創(chuàng)新的重要因素。但是,知識(shí)管理能力促進(jìn)企業(yè)創(chuàng)新績效提升的機(jī)制尚不清晰,可能存在著一個(gè)黑箱。而且,關(guān)于知識(shí)管理能力概念內(nèi)涵和構(gòu)成的研究成果比較分散,爭議較大,針對中國特定企業(yè)的研究更是少之甚少。幸運(yùn)的是,組織智慧理論研究的興起為打開知識(shí)管理能力作用與創(chuàng)新績效的黑箱提供了思路。因?yàn)?組織智慧理論的已有研究表明其對企業(yè)創(chuàng)新能力的提高有正向促進(jìn)作用,而知識(shí)管理活動(dòng)是形成組織智慧的關(guān)鍵因素�；诖�,本文在主要進(jìn)行了以下三個(gè)方面的研究:(1)運(yùn)用基于扎根理論的探索性單案例研究扎根出知識(shí)管理能力的構(gòu)成,以及知識(shí)管理能力、組織智慧、創(chuàng)新績效三者之間的關(guān)系理論模型;(2)探討知識(shí)管理能力對創(chuàng)新績效的作用機(jī)制;(3)探討組織智慧在知識(shí)管理能力與創(chuàng)新績效關(guān)系中的中介作用。本文先對知識(shí)管理能力、組織智慧等相關(guān)研究成果進(jìn)行文獻(xiàn)綜述;然后以阿里巴巴為研究對象進(jìn)行探索性單案例研究,扎根構(gòu)建出本研究的關(guān)系理論模型;其次,根據(jù)53份小樣本測試的結(jié)果,確定了正式問卷;最后,運(yùn)用R語言和Mplus7.4對通過問卷調(diào)查獲得的203份大樣本數(shù)據(jù)進(jìn)行統(tǒng)計(jì)分析來檢驗(yàn)研究假設(shè)。本研究最終獲得的主要結(jié)論如下:(1)商貿(mào)流通業(yè)科技服務(wù)型企業(yè)的知識(shí)管理能力包括知識(shí)基礎(chǔ)能力、知識(shí)轉(zhuǎn)化能力和知識(shí)應(yīng)用能力三個(gè)維度;(2)知識(shí)轉(zhuǎn)化能力和知識(shí)應(yīng)用能力對商貿(mào)流通業(yè)科技服務(wù)型企業(yè)的創(chuàng)新績效有顯著的積極影響;(3)知識(shí)管理能力三維度對商貿(mào)流通業(yè)科技服務(wù)型企業(yè)的組織智慧均有顯著的積極影響;(4)組織智慧在知識(shí)基礎(chǔ)能力對商貿(mào)流通業(yè)科技服務(wù)企業(yè)創(chuàng)新績效的影響中起完全中介效應(yīng),在知識(shí)轉(zhuǎn)化能力、知識(shí)應(yīng)用能力對商貿(mào)流通業(yè)科技服務(wù)型企業(yè)創(chuàng)新績效的影響中起部分中介效應(yīng)。
[Abstract]:After experiencing rapid and extensive growth, China's economy has begun to enter the stage of transformation and upgrading. At the same time, the basic and leading trade circulation industry can optimize the national economy through horizontal flow. The scientific and technological service enterprises in the trade circulation industry promote the rise of our country's electronic commerce industry through innovation, which causes and supports the transformation of the traditional trade circulation industry. Therefore, in the current economic environment, The innovation of trade circulation science and technology service enterprises is of great significance to the transformation and upgrading of national economy and entering the new normal of economy. The more and more obvious market dynamics and technology dynamics make trade circulation science and technology. The risk coefficient of innovation activities of service enterprises is very high. How to improve the innovation performance of service enterprises through knowledge management ability has become a problem to be solved urgently. Existing research results show that knowledge management ability is an important factor driving innovation. However, the mechanism of knowledge management ability to promote enterprise innovation performance is not clear, and there may be a black box. The research results on the connotation and composition of the concept of knowledge management ability are scattered and controversial, and the research on specific enterprises in China is even less. Fortunately, The rise of organizational wisdom theory provides a way to open the black box of knowledge management ability and innovation performance. Knowledge management activity is the key factor to form organizational intelligence. Based on this, this paper mainly studies the following three aspects: 1) using the exploratory single-case study based on rooted theory to root out the formation of knowledge management capability. And knowledge management, organizational intelligence, This paper discusses the mechanism of knowledge management ability on innovation performance. 3) discusses the intermediary role of organizational intelligence in the relationship between knowledge management ability and innovation performance. Organizational intelligence and other related research results were reviewed; then Alibaba as the research object of the exploratory single-case study, rooted to build the relationship theory model of this study; secondly, according to the results of 53 small sample tests, A formal questionnaire was established; finally, Using R language and Mplus7.4 to analyze 203 large sample data obtained by questionnaire to test the research hypotheses. The main conclusions of this study are as follows: 1) knowledge management of technology service enterprises in trade and circulation industry. Competencies include the knowledge base, Knowledge transformation ability and knowledge application ability have significant positive influence on the innovation performance of trade circulation service enterprises. 3) knowledge management ability has three dimensions of knowledge management ability to commerce and commerce. (2) knowledge transfer ability and knowledge application ability have significant positive influence on the innovation performance of trade circulation industry science and technology service enterprises. 3) knowledge management ability has three dimensions to commerce and commerce. The organizational wisdom of circulation science and technology service enterprises has a significant positive influence. (4) organizational wisdom plays a complete intermediary effect in the influence of knowledge base ability on the innovation performance of trade circulation service enterprises. The effect of knowledge transformation ability and knowledge application ability on the innovation performance of sci-tech service enterprises in trade and circulation industry is partly mediated.
【學(xué)位授予單位】：浙江工商大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F721;F272

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