本文選題：電子政務(wù) + 回應(yīng)性�。� 參考：《上海行政學(xué)院學(xué)報(bào)》2016年04期

【摘要】：提升電子政務(wù)回應(yīng)性,是電子政務(wù)發(fā)展由以政府為中心轉(zhuǎn)向以公眾為中心的核心內(nèi)容。然而,我國(guó)基層政府的電子政務(wù)回應(yīng)性建設(shè)呈現(xiàn)出顯著的區(qū)域差異,探索這些區(qū)域差異背后的影響因素具有重要的理論與政策含義。本文借鑒政府創(chuàng)新擴(kuò)散理論構(gòu)建了電子政務(wù)回應(yīng)性影響因素的理論分析框架,并基于全國(guó)923家縣級(jí)政府門(mén)戶網(wǎng)站回應(yīng)性的在線測(cè)評(píng)數(shù)據(jù),對(duì)該理論框架進(jìn)行實(shí)證檢驗(yàn)。研究發(fā)現(xiàn):(1)我國(guó)縣級(jí)政府電子政務(wù)普遍面臨回應(yīng)率低、回應(yīng)速度慢以及回應(yīng)質(zhì)量差等問(wèn)題,遠(yuǎn)落后于西方發(fā)達(dá)國(guó)家。(2)電子政務(wù)回應(yīng)性存在著明顯的區(qū)域差異:東部地區(qū)最佳,西部地區(qū)的回應(yīng)速度最慢,東北地區(qū)的回應(yīng)質(zhì)量最差。(3)電子政務(wù)回應(yīng)性的區(qū)域差異主要與制度因素有關(guān),存在著"同儕效應(yīng)";但與公眾需求和財(cái)政投入等經(jīng)濟(jì)因素關(guān)系不顯著。為此,一方面要通過(guò)加強(qiáng)制度引導(dǎo),加快電子政務(wù)回應(yīng)性建設(shè)的創(chuàng)新擴(kuò)散過(guò)程;另一方面,縣級(jí)政府需要扭轉(zhuǎn)以往電子政務(wù)發(fā)展的硬件投入視角,轉(zhuǎn)向"以公眾為中心"的需求視角。
[Abstract]:Improving the responsiveness of e-government is the core of e-government development from government-centered to public-centered. However, there are significant regional differences in the construction of e-government responsiveness of grass-roots government in China, and it has important theoretical and policy implications to explore the influencing factors behind these regional differences. This paper constructs a theoretical analysis framework of the factors influencing the responsiveness of e-government based on the theory of government innovation diffusion, and makes an empirical test on the theoretical framework based on the online evaluation data of the responsiveness of 923 county-level government portals. The study found that there are obvious regional differences in the responsiveness of e-government in China's county-level government, such as low response rate, slow response speed and poor response quality, which lags far behind the developed countries in the West: the eastern region is the best. The response speed of the western region is the slowest, and the response quality of the Northeast region is the worst. The regional difference of e-government responsiveness is mainly related to the institutional factors and there is a "peer effect", but it is not significantly related to the economic factors such as public demand and financial input. Therefore, on the one hand, it is necessary to speed up the process of innovation and diffusion of e-government responsiveness construction by strengthening institutional guidance; on the other hand, county-level governments need to reverse the hardware investment perspective of e-government development in the past. Shift to a "public-centric" perspective of demand.
【作者單位】： 清華大學(xué);
【分類號(hào)】：D63

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