本文選題：行政審批 + 滿意度測評��； 參考：《鄭州大學(xué)》2017年碩士論文

【摘要】：簡政放權(quán)、推進(jìn)行政審批制度改革是轉(zhuǎn)變政府職能的突破口和深化行政體制改革的重要抓手,是激發(fā)市場活力、建設(shè)服務(wù)型政府、根本上遏制腐敗的關(guān)鍵措施。新一屆中央政府高度重視行政審批制度改革,出臺了一系列政策,旨在優(yōu)化政府機構(gòu)設(shè)置和職能配置,提高行政效能和服務(wù)質(zhì)量,創(chuàng)建讓人民滿意的政府。地方政府作為落實中央行政審批改革政策的中堅力量,其實施情況的好壞從根本上決定了我國行政審批改革落實成果。以李克強為總理的黨的新一代領(lǐng)導(dǎo)集體,高度重視簡政放權(quán)、行政審批改革工作的開展,經(jīng)過新一輪的行政審批改革措施的實施,現(xiàn)階段有必要對當(dāng)前我國地方政府行政審批改革效果進(jìn)行梳理與評估,而滿意度作為服務(wù)對象對接受服務(wù)和產(chǎn)品最直接的感受,以滿意度為視角、以行政審批相對人為主體對行政審批改革進(jìn)行評價,可以直接、全面反映L市行政審批改革的成效,并體現(xiàn)行政審批改革過程中存在的問題,進(jìn)而針對性的提出改進(jìn)政策建議,對進(jìn)一步轉(zhuǎn)變政府職能、提高行政效率、建設(shè)服務(wù)型政府具有重要意義。本文首先過對選題的背景和意義、文獻(xiàn)綜述進(jìn)行簡單概述,確定以政府職能理論和顧客滿意度理論作為本文研究的理論工具,以問卷調(diào)查和文獻(xiàn)研究相結(jié)合的方法開展研究,其次查閱、分析、梳理L市在新一輪簡政放權(quán)背景下行政審批改革概況,通過建立行政審批改革公民滿意度測評指標(biāo)體系并以此為基礎(chǔ)確立了L市行政審批改革公民滿意度問卷調(diào)查表,以行政相對人作為主體對L市行政審批改革進(jìn)行評價,進(jìn)而分析L市行政審批改革過程中存在的問題,結(jié)合實際情況,提出解決措施,為下一步L市行政審批改革決策提供科學(xué)的理論支撐。為了充分保障本文研究結(jié)果的實用性,本文以公民滿意度作為出發(fā)點,圍繞行政審批效率、效益、公平三大核心要素建立了行政審批改革公民滿意度指標(biāo)體系,并以此為依托,設(shè)計了L市行政審批改革公民滿意度調(diào)查問卷表,以L市行政審批相對人作為對象,對L市政務(wù)服務(wù)中心和M縣行政服務(wù)中心展開實地調(diào)查,獲取了大量真實、可靠的研究數(shù)據(jù),客觀上保障本文研究結(jié)論的科學(xué)與嚴(yán)謹(jǐn)性。
[Abstract]:Decentralization of power and the reform of the administrative examination and approval system are the key to the transformation of the government's function and the deepening of the reform of the administrative system. It is the key measure to stimulate the vitality of the market, to build a service-oriented government and to contain the corruption fundamentally. The new central government attaches great importance to the reform of the administrative examination and approval system and has issued a series of policies aimed at optimizing the administration. The establishment and functional allocation of government institutions to improve the administrative efficiency and service quality and to create a government that is satisfied with the people. The local government, as the backbone of the implementation of the central administrative examination and approval reform policy, has fundamentally determined the achievement of the implementation of the reform of the administrative examination and approval in China. The new generation of leadership of the party's prime minister Li Keqiang is the Prime Minister of the party. At the present stage, it is necessary to comb and evaluate the effect of the reform of administrative examination and approval of local government in our country, and the satisfaction is the most direct feeling to the service and product, and the satisfaction is the perspective of satisfaction. To evaluate the reform of administrative examination and approval with the subject of administrative examination and approval, it can directly and comprehensively reflect the effectiveness of the reform of administrative examination and approval in L City, and reflect the problems in the process of administrative examination and approval reform, and then put forward some suggestions to improve the policy. It is important to further change the function of the government, improve the administrative efficiency and build a service-oriented government. First of all, this paper makes a brief overview of the background and significance of the topic, and makes a brief overview of the literature review, determines that the theory of government function and the theory of customer satisfaction are the theoretical tools of this study, and the research is carried out with the method of questionnaire investigation and Literature research. Secondly, the analysis and analysis of the L city administration under the new round of simple government and decentralization is carried out. Through the establishment of administrative examination and approval reform of citizen satisfaction evaluation index system and on the basis of this, the L city administrative examination and approval reform citizen satisfaction questionnaire questionnaire is established, and the administrative examination and approval reform of L city is evaluated by the administrative relative person as the main body, and then the problems existing in the process of the reform and approval of the L municipal administration are analyzed. In order to provide the scientific theoretical support for the next decision of the administrative examination and approval reform in L City, in order to fully guarantee the practicability of the results of this study, this paper sets up an index system of civil satisfaction of administrative examination and approval reform around the three core elements of administrative examination and approval efficiency, benefit and fairness, in order to fully guarantee the practicability of the results of this study. Based on this, this paper designs the questionnaire on the citizen satisfaction of the administrative examination and approval reform of L City, and takes the relative persons of the administrative examination and approval of the city of L as the object, carries out a field investigation to the L municipal government service center and the administrative service center of the M County, and obtains a large number of real and reliable research data, objectively guaranteeing the scientific and rigorous research conclusions of this paper.

【學(xué)位授予單位】：鄭州大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：D630

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