本文關(guān)鍵詞： 智慧城市集成服務企業(yè) 企業(yè)競爭力 管理熵理論 管理耗散結(jié)構(gòu)　出處：《山東師范大學》2017年碩士論文　論文類型：學位論文

【摘要】：智慧城市是現(xiàn)代信息技術(shù)革命和知識經(jīng)濟發(fā)展的產(chǎn)物,是工業(yè)化、城市化與信息化的高度融合。智慧城市是城市發(fā)展的趨勢,是促進城市科學發(fā)展和可持續(xù)發(fā)展的內(nèi)在要求。當前,國內(nèi)外智慧城市建設方興未艾,我國智慧城市建設已經(jīng)從概念階段走向?qū)嵤╇A段,各類智慧化應用平臺、數(shù)據(jù)處理分享平臺、智慧運營管理中心等逐步投入建設。智慧城市集成服務企業(yè)為智慧城市建設提供技術(shù)支持和運營服務,成為智慧城市建設的重要推動者。本文聚焦智慧城市集成服務企業(yè),首先界定了智慧城市集成服務以及智慧城市集成服務企業(yè)的概念,簡介了當前國內(nèi)智慧城市集成服務行業(yè)的企業(yè)競爭狀況。智慧城市集成服務涵蓋智慧城市建設的總體規(guī)劃、頂層設計、專項領域咨詢方案、技術(shù)設計、技術(shù)集成服務、項目運營等全生命周期,涵蓋社會生活、社會生產(chǎn)、產(chǎn)業(yè)發(fā)展等領域,能夠最大限度提高系統(tǒng)的高效性、完整性和靈活性。基于企業(yè)競爭力理論,本文從能力、資源、知識、環(huán)境四個維度確定了智慧城市集成服務企業(yè)競爭力評價指標集合,綜合運用專家調(diào)查法和信度與效度檢驗通過專家意見征詢和調(diào)查問卷收集有效數(shù)據(jù)進篩選評價指標,建立了智慧城市集成服務企業(yè)競爭力評價指標體系。本文將智慧城市集成服務企業(yè)競爭力影響因素從正熵和負熵兩個角度進行區(qū)分,智慧城市集成服務企業(yè)競爭力評價指標體系由正熵體系和負熵體系兩部分組成。正熵評價體系主要由能力要素、資源要素構(gòu)成,包括市場營銷能力、咨詢規(guī)劃能力、技術(shù)集成能力、運營服務能力、人力資源,共12個二級指標。負熵體系主要指企業(yè)外部競爭環(huán)境包括政治環(huán)境、社會經(jīng)濟環(huán)境、行業(yè)環(huán)境、市場環(huán)境,共9個二級指標。基于管理熵理論,本文建立了智慧城市集成服務企業(yè)競爭力評價模型,以易華錄、神州數(shù)碼、泰華智慧、銀江股份四家企業(yè)為案例進行了實證分析,得出四家案例企業(yè)競爭力排序:易華錄的企業(yè)競爭力最強,神州數(shù)碼次之,泰華智慧的企業(yè)競爭力較弱,銀江股份的最弱。根據(jù)管理耗散結(jié)構(gòu)判斷條件,本文判斷四家案例企業(yè)均是非管理耗散結(jié)構(gòu)。同時,根據(jù)各企業(yè)指標熵值結(jié)果,本文對每家企業(yè)進行了管理耗散結(jié)構(gòu)分析。在實證分析基礎上,本文剖析了智慧城市集成服務企業(yè)的優(yōu)勢和不足之處,從企業(yè)管理、行業(yè)環(huán)境、政府支持的角度,為智慧城市集成服務企業(yè)提供長期可持續(xù)發(fā)展建議,增強創(chuàng)新能力,集聚優(yōu)質(zhì)人力資本,打造優(yōu)質(zhì)服務品牌,增強企業(yè)的開放性,強調(diào)企業(yè)內(nèi)部的協(xié)同性和企業(yè)外部的適應性。
[Abstract]:The wisdom city is the product of the modern information technology revolution and the knowledge economy development, is the industrialization, the urbanization and the informationization high fusion, the wisdom city is the city development tendency. At present, the construction of intelligent cities at home and abroad is in the ascendant. The construction of intelligent cities in China has moved from the conceptual stage to the implementation stage, and all kinds of intelligent application platforms. Data processing and sharing platform, intelligent operation and management center are gradually put into construction. Intelligent city integrated service enterprises provide technical support and operation services for intelligent city construction. This paper focuses on the intelligent city integrated service enterprises and defines the concept of the intelligent city integration service and the intelligent city integrated service enterprise. This paper briefly introduces the competitive situation of the domestic intelligent city integration service industry. The intelligent city integrated service covers the overall planning of the intelligent city construction, the top level design, the special domain consultation scheme, and the technical design. Technology integration services, project operations and other life cycle, covering social life, social production, industrial development and other fields, can maximize the efficiency of the system. Integrity and flexibility. Based on the theory of enterprise competitiveness, this paper determines the evaluation index set of intelligent city integrated service enterprise competitiveness from four dimensions: ability, resources, knowledge and environment. Comprehensive use of expert survey method and reliability and validity test through expert opinion consultation and questionnaire collection of effective data screening evaluation indicators. This paper sets up an index system for evaluating the competitiveness of intelligent city integrated service enterprises. In this paper, the factors affecting the competitiveness of intelligent city integrated service enterprises are distinguished from two angles: positive entropy and negative entropy. The evaluation index system of intelligence city integrated service enterprise competitiveness consists of two parts: positive entropy system and negative entropy system. The positive entropy evaluation system is mainly composed of capability elements, resource elements, including marketing capabilities. Consulting planning ability, technology integration ability, operation service ability, human resources, a total of 12 secondary indicators. Negative entropy system mainly refers to the external competitive environment of enterprises, including political environment, social and economic environment, industry environment. Based on the theory of management entropy, this paper establishes a competitive evaluation model of intelligent city integrated service enterprises, which is based on Yi Hua Lu, Shenzhou Digital, and Taihua Wisdom. Yinjiang shares for the empirical analysis of four cases of enterprise competitiveness ranking: Yi Hualu's enterprise competitiveness is the strongest, Shenzhou digital second, Taihua wisdom of the enterprise competitiveness is weak. According to the judgment conditions of management dissipative structure, this paper judges that four cases of enterprises are non-management dissipative structure. At the same time, according to the results of entropy value of each enterprise index. On the basis of empirical analysis, this paper analyzes the advantages and disadvantages of intelligent city integrated service enterprises, from enterprise management, industry environment. From the angle of government support, it provides long-term sustainable development advice for intelligent city integrated service enterprises, strengthens innovation ability, gathers high-quality human capital, creates high-quality service brand, and enhances the openness of enterprises. It emphasizes the internal synergy and the external adaptability of the enterprise.
【學位授予單位】：山東師范大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F49;F299.2;F271

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