發(fā)布時(shí)間：2018-02-03 01:01

  本文關(guān)鍵詞： 智慧城市集成服務(wù)企業(yè) 企業(yè)競(jìng)爭(zhēng)力 管理熵理論 管理耗散結(jié)構(gòu)　出處：《山東師范大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：智慧城市是現(xiàn)代信息技術(shù)革命和知識(shí)經(jīng)濟(jì)發(fā)展的產(chǎn)物,是工業(yè)化、城市化與信息化的高度融合。智慧城市是城市發(fā)展的趨勢(shì),是促進(jìn)城市科學(xué)發(fā)展和可持續(xù)發(fā)展的內(nèi)在要求。當(dāng)前,國內(nèi)外智慧城市建設(shè)方興未艾,我國智慧城市建設(shè)已經(jīng)從概念階段走向?qū)嵤╇A段,各類智慧化應(yīng)用平臺(tái)、數(shù)據(jù)處理分享平臺(tái)、智慧運(yùn)營管理中心等逐步投入建設(shè)。智慧城市集成服務(wù)企業(yè)為智慧城市建設(shè)提供技術(shù)支持和運(yùn)營服務(wù),成為智慧城市建設(shè)的重要推動(dòng)者。本文聚焦智慧城市集成服務(wù)企業(yè),首先界定了智慧城市集成服務(wù)以及智慧城市集成服務(wù)企業(yè)的概念,簡(jiǎn)介了當(dāng)前國內(nèi)智慧城市集成服務(wù)行業(yè)的企業(yè)競(jìng)爭(zhēng)狀況。智慧城市集成服務(wù)涵蓋智慧城市建設(shè)的總體規(guī)劃、頂層設(shè)計(jì)、專項(xiàng)領(lǐng)域咨詢方案、技術(shù)設(shè)計(jì)、技術(shù)集成服務(wù)、項(xiàng)目運(yùn)營等全生命周期,涵蓋社會(huì)生活、社會(huì)生產(chǎn)、產(chǎn)業(yè)發(fā)展等領(lǐng)域,能夠最大限度提高系統(tǒng)的高效性、完整性和靈活性�；谄髽I(yè)競(jìng)爭(zhēng)力理論,本文從能力、資源、知識(shí)、環(huán)境四個(gè)維度確定了智慧城市集成服務(wù)企業(yè)競(jìng)爭(zhēng)力評(píng)價(jià)指標(biāo)集合,綜合運(yùn)用專家調(diào)查法和信度與效度檢驗(yàn)通過專家意見征詢和調(diào)查問卷收集有效數(shù)據(jù)進(jìn)篩選評(píng)價(jià)指標(biāo),建立了智慧城市集成服務(wù)企業(yè)競(jìng)爭(zhēng)力評(píng)價(jià)指標(biāo)體系。本文將智慧城市集成服務(wù)企業(yè)競(jìng)爭(zhēng)力影響因素從正熵和負(fù)熵兩個(gè)角度進(jìn)行區(qū)分,智慧城市集成服務(wù)企業(yè)競(jìng)爭(zhēng)力評(píng)價(jià)指標(biāo)體系由正熵體系和負(fù)熵體系兩部分組成。正熵評(píng)價(jià)體系主要由能力要素、資源要素構(gòu)成,包括市場(chǎng)營銷能力、咨詢規(guī)劃能力、技術(shù)集成能力、運(yùn)營服務(wù)能力、人力資源,共12個(gè)二級(jí)指標(biāo)。負(fù)熵體系主要指企業(yè)外部競(jìng)爭(zhēng)環(huán)境包括政治環(huán)境、社會(huì)經(jīng)濟(jì)環(huán)境、行業(yè)環(huán)境、市場(chǎng)環(huán)境,共9個(gè)二級(jí)指標(biāo)�；诠芾盱乩碚�,本文建立了智慧城市集成服務(wù)企業(yè)競(jìng)爭(zhēng)力評(píng)價(jià)模型,以易華錄、神州數(shù)碼、泰華智慧、銀江股份四家企業(yè)為案例進(jìn)行了實(shí)證分析,得出四家案例企業(yè)競(jìng)爭(zhēng)力排序:易華錄的企業(yè)競(jìng)爭(zhēng)力最強(qiáng),神州數(shù)碼次之,泰華智慧的企業(yè)競(jìng)爭(zhēng)力較弱,銀江股份的最弱。根據(jù)管理耗散結(jié)構(gòu)判斷條件,本文判斷四家案例企業(yè)均是非管理耗散結(jié)構(gòu)。同時(shí),根據(jù)各企業(yè)指標(biāo)熵值結(jié)果,本文對(duì)每家企業(yè)進(jìn)行了管理耗散結(jié)構(gòu)分析。在實(shí)證分析基礎(chǔ)上,本文剖析了智慧城市集成服務(wù)企業(yè)的優(yōu)勢(shì)和不足之處,從企業(yè)管理、行業(yè)環(huán)境、政府支持的角度,為智慧城市集成服務(wù)企業(yè)提供長期可持續(xù)發(fā)展建議,增強(qiáng)創(chuàng)新能力,集聚優(yōu)質(zhì)人力資本,打造優(yōu)質(zhì)服務(wù)品牌,增強(qiáng)企業(yè)的開放性,強(qiáng)調(diào)企業(yè)內(nèi)部的協(xié)同性和企業(yè)外部的適應(yīng)性。
[Abstract]:The wisdom city is the product of the modern information technology revolution and the knowledge economy development, is the industrialization, the urbanization and the informationization high fusion, the wisdom city is the city development tendency. At present, the construction of intelligent cities at home and abroad is in the ascendant. The construction of intelligent cities in China has moved from the conceptual stage to the implementation stage, and all kinds of intelligent application platforms. Data processing and sharing platform, intelligent operation and management center are gradually put into construction. Intelligent city integrated service enterprises provide technical support and operation services for intelligent city construction. This paper focuses on the intelligent city integrated service enterprises and defines the concept of the intelligent city integration service and the intelligent city integrated service enterprise. This paper briefly introduces the competitive situation of the domestic intelligent city integration service industry. The intelligent city integrated service covers the overall planning of the intelligent city construction, the top level design, the special domain consultation scheme, and the technical design. Technology integration services, project operations and other life cycle, covering social life, social production, industrial development and other fields, can maximize the efficiency of the system. Integrity and flexibility. Based on the theory of enterprise competitiveness, this paper determines the evaluation index set of intelligent city integrated service enterprise competitiveness from four dimensions: ability, resources, knowledge and environment. Comprehensive use of expert survey method and reliability and validity test through expert opinion consultation and questionnaire collection of effective data screening evaluation indicators. This paper sets up an index system for evaluating the competitiveness of intelligent city integrated service enterprises. In this paper, the factors affecting the competitiveness of intelligent city integrated service enterprises are distinguished from two angles: positive entropy and negative entropy. The evaluation index system of intelligence city integrated service enterprise competitiveness consists of two parts: positive entropy system and negative entropy system. The positive entropy evaluation system is mainly composed of capability elements, resource elements, including marketing capabilities. Consulting planning ability, technology integration ability, operation service ability, human resources, a total of 12 secondary indicators. Negative entropy system mainly refers to the external competitive environment of enterprises, including political environment, social and economic environment, industry environment. Based on the theory of management entropy, this paper establishes a competitive evaluation model of intelligent city integrated service enterprises, which is based on Yi Hua Lu, Shenzhou Digital, and Taihua Wisdom. Yinjiang shares for the empirical analysis of four cases of enterprise competitiveness ranking: Yi Hualu's enterprise competitiveness is the strongest, Shenzhou digital second, Taihua wisdom of the enterprise competitiveness is weak. According to the judgment conditions of management dissipative structure, this paper judges that four cases of enterprises are non-management dissipative structure. At the same time, according to the results of entropy value of each enterprise index. On the basis of empirical analysis, this paper analyzes the advantages and disadvantages of intelligent city integrated service enterprises, from enterprise management, industry environment. From the angle of government support, it provides long-term sustainable development advice for intelligent city integrated service enterprises, strengthens innovation ability, gathers high-quality human capital, creates high-quality service brand, and enhances the openness of enterprises. It emphasizes the internal synergy and the external adaptability of the enterprise.
【學(xué)位授予單位】：山東師范大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F49;F299.2;F271

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