【摘要】：近年來(lái),信息技術(shù)不斷發(fā)展,銀行等金融機(jī)構(gòu)的信息化進(jìn)程日益加快,IT對(duì)經(jīng)營(yíng)管理支持力度不斷提升。在銀行對(duì)信息系統(tǒng)建設(shè)方面投入不斷增大、對(duì)信息技術(shù)依賴不斷增強(qiáng)的背景下,如何確保有效的投資回報(bào)率,是所有從業(yè)者需要認(rèn)真思考的問(wèn)題。自2010年成立以來(lái),華融湘江銀行的信息化建設(shè)進(jìn)入飛速發(fā)展的新紀(jì)元,數(shù)據(jù)中心維護(hù)的信息系統(tǒng)數(shù)量不斷遞增、災(zāi)備系統(tǒng)對(duì)重要信息系統(tǒng)覆蓋面日趨加大等因素,都對(duì)數(shù)據(jù)中心的運(yùn)維服務(wù)提出了更高的要求。然而,華融湘江銀行信息系統(tǒng)的IT運(yùn)維業(yè)務(wù)在當(dāng)時(shí)仍然主要依靠較多的人工和紙質(zhì)的流轉(zhuǎn),其運(yùn)維管理的發(fā)展水平滯后于信息化建設(shè)進(jìn)展。本文參照ITIL的知識(shí)架構(gòu)體系,對(duì)華融湘江銀行信息系統(tǒng)運(yùn)維管理現(xiàn)狀進(jìn)行了分析,提出提升其數(shù)據(jù)中心運(yùn)維管理水平的策略并加以實(shí)踐。本文首先從數(shù)據(jù)中心運(yùn)維管理理論、ITIL相關(guān)理論出發(fā),研究數(shù)據(jù)中心運(yùn)維管理范疇的相關(guān)基本概念,確定本論文的理論依據(jù);其次,對(duì)華融湘江銀行信息系統(tǒng)運(yùn)維現(xiàn)狀進(jìn)行研究,分析目前存在的流程、效率、計(jì)量方面的管理問(wèn)題,闡明引入ITIL對(duì)華融湘江銀行信息系統(tǒng)的必要性和可行性;第三,論文以ITIL理論和數(shù)據(jù)中心運(yùn)維管理知識(shí)作為指導(dǎo),針對(duì)已知管理問(wèn)題提出相應(yīng)的運(yùn)維管理優(yōu)化策略和解決方案;最后結(jié)合華融湘江銀行為期2年多的運(yùn)維管理優(yōu)化建設(shè)實(shí)踐成果,分析ITIL在該銀行落地對(duì)銀行數(shù)據(jù)中心IT運(yùn)維管理工作帶來(lái)的轉(zhuǎn)變和實(shí)際意義。本研究得出的相關(guān)結(jié)論和建議,可應(yīng)用到各類企業(yè)ITIL項(xiàng)目的管理實(shí)踐中,為企業(yè)采用ITIL框架實(shí)施數(shù)據(jù)中心運(yùn)維管理優(yōu)化提供理論依據(jù)和實(shí)踐經(jīng)驗(yàn),提高ITIL項(xiàng)目的實(shí)施成效,并作為ITIL項(xiàng)目在中國(guó)企業(yè)尤其是銀行業(yè)數(shù)據(jù)中心應(yīng)用的共性問(wèn)題的研究解決參考依據(jù)。
[Abstract]:In recent years, with the development of information technology, the informatization process of banks and other financial institutions is accelerating day by day, and the support of IT to operation and management is continuously enhanced. Under the background of the increasing investment of banks in the construction of information systems and the increasing dependence on information technology, how to ensure an effective return on investment is a question that all practitioners need to seriously consider. Since its establishment in 2010, the information construction of Huarong Xiangjiang Bank has entered a new era of rapid development, the number of information systems maintained in the data center is increasing constantly, and the coverage of disaster preparedness systems to important information systems is increasing day by day, and so on. Both put forward higher requirements for data center operation and maintenance services. However, the IT operation and maintenance business of Xiangjiang Bank Information system in Huarong still relies on more manual and paper circulation at that time, and the development level of its operation and maintenance management lags behind the progress of information construction. Referring to the knowledge structure system of ITIL, this paper analyzes the current situation of operation and maintenance management of Xiangjiang Bank Information system in Huarong, puts forward the strategy to improve the level of operation and maintenance management in data center and practices it. Firstly, from the theory of data center operation and maintenance management and the related theory of ITIL, this paper studies the basic concepts of data center operation and maintenance management, and determines the theoretical basis of this paper. Secondly, the paper studies the current situation of operation and maintenance of Xiangjiang bank information system in Huarong, analyzes the existing management problems in the aspects of process, efficiency and measurement, and clarifies the necessity and feasibility of introducing ITIL to Xiangjiang bank information system in Huarong. Thirdly, under the guidance of ITIL theory and data center operation and maintenance management knowledge, the paper puts forward the corresponding operation and maintenance management optimization strategy and solution for the known management problems. Finally, combining with the practical results of the operation and maintenance management optimization construction of Xiangjiang Bank of Huarong for more than two years, this paper analyzes the transformation and practical significance brought by ITIL to the operation and maintenance management of the data center IT in the bank. The conclusions and suggestions obtained in this study can be applied to the management practice of all kinds of enterprise ITIL projects, provide theoretical basis and practical experience for enterprises to implement data center operation and maintenance management optimization with ITIL framework, and improve the effectiveness of ITIL project implementation. And as a reference for the research and solution of the common problems in the application of ITIL project in Chinese enterprises, especially in banking data center.
【學(xué)位授予單位】：湖南工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F832.2

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