本文選題：員工滿意度 + 越南電信企業(yè)�。� 參考：《大連理工大學(xué)》2012年碩士論文

【摘要】：隨著信息科技時(shí)代的到來,電信企業(yè)迅速發(fā)展,其迅猛的前進(jìn)勢頭下也伴隨著許多問題,比如激烈的人才競爭,較高的員工流動(dòng)率等。員工滿意度研究的引入深入挖掘電信企業(yè)員工滿意度的影響因素,使管理者有的放矢的進(jìn)行改進(jìn),有利于吸引人才、降低人才流失率,對于保持企業(yè)競爭優(yōu)勢,推動(dòng)企業(yè)長遠(yuǎn)發(fā)展有著重要意義。員工滿意度的研究在國際學(xué)術(shù)界己經(jīng)有將近70年的歷史,建立了比較完善的員工滿意度模型。但是此研究才剛開始引起越南學(xué)者及企業(yè)家的重視,對該領(lǐng)域研究的實(shí)踐性和本土化仍有定欠缺,無法具體適用于電信領(lǐng)域的企業(yè)。 本文的研究主要包括以下幾個(gè)部分：第一部分為緒論部分,即問題的提出、研究意義、研究思路和本文的創(chuàng)新點(diǎn)；第二部分為文獻(xiàn)綜述部分,包括概念界定、理論依據(jù)、國內(nèi)外研究現(xiàn)狀；第三部分為越南電信企業(yè)員工滿意度模型設(shè)計(jì),初步確定影響因素,為調(diào)查問卷的編寫提供依據(jù)；第四部分員工滿意度調(diào)查分析,包括調(diào)查問卷的確定,數(shù)據(jù)的統(tǒng)計(jì)和分析；第五部分為研究結(jié)論部分,包括電信企業(yè)員工滿意度管理模型建立及實(shí)施建議。 在前人成果的基礎(chǔ)上,本文采用實(shí)證研究的方法,調(diào)查了三家越南電信企業(yè),并通過對所收集數(shù)據(jù)的描述性統(tǒng)計(jì)分析和多元回歸分析,最終確定物質(zhì)回報(bào),企業(yè)文化,成長與發(fā)展,工作環(huán)境,工作群體關(guān)系和精神回報(bào)六個(gè)測量要素中的17個(gè)顯著的子要素,成為解釋越南電信企業(yè)員工滿意度的關(guān)鍵影響因素。可見越南電信的員工在注重物質(zhì)回報(bào)的同時(shí),越來越注重精神回報(bào),成長與發(fā)展的前景,以及工作群體間的關(guān)系。最后通過越南三家電信公司的員工滿意度影響因素的確定,按照員工滿意度管理的階段建立了越南電信員工滿意度的管理模型,并提出了不同階段的管理實(shí)施建議。
[Abstract]:With the arrival of the information technology era, the rapid development of telecommunications enterprises, its rapid forward momentum is accompanied by many problems, such as fierce competition for talent, higher employee turnover rate and so on. The introduction of employee satisfaction research deeply excavates the influencing factors of employee satisfaction in telecom enterprises, and makes managers improve it, which is helpful to attract talents, reduce the rate of talent loss, and maintain the competitive advantage of enterprises. It is of great significance to promote the long-term development of enterprises. The research of employee satisfaction has a history of nearly 70 years in the international academic circles, and a more perfect model of employee satisfaction has been established. However, this research has just begun to attract the attention of Vietnamese scholars and entrepreneurs, and there is still a lack of practicality and localization of the research in this field, which can not be specifically applied to enterprises in the field of telecommunications. The research of this paper mainly includes the following several parts: the first part is the introduction part, namely, the question raising, the research significance, the research thought and the innovation of this article; the second part is the literature review part, including the concept definition, the theoretical basis, The third part is the design of employee satisfaction model of Vietnamese telecom enterprises, which initially determines the influencing factors and provides the basis for the preparation of the questionnaire. The fourth part is the analysis of employee satisfaction, including the determination of the questionnaire. The fifth part is the conclusion of the research, including the establishment and implementation of employee satisfaction management model in telecom enterprises. On the basis of previous achievements, this paper investigates three Vietnamese telecom enterprises by using the method of empirical research, and through descriptive statistical analysis and multivariate regression analysis of the collected data, finally determines the material return, corporate culture, Among the six measurement factors, growth and development, work environment, working group relationship and spiritual return, 17 significant sub-factors are the key factors to explain the employee satisfaction of Vietnamese telecom enterprises. It can be seen that the employees of Vietnam Telecom pay more and more attention to the spiritual return, the prospect of growth and development, and the relationship between the working groups while paying attention to the material return. Finally, through the determination of the influencing factors of employee satisfaction in three telecom companies in Vietnam, this paper establishes the management model of employee satisfaction in Vietnam Telecom according to the stage of employee satisfaction management, and puts forward some suggestions for the implementation of management in different stages.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F272.92;F626.11

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