本文關(guān)鍵詞：電信設(shè)備制造企業(yè)工程服務(wù)項(xiàng)目管理流程再造研究　出處：《北京交通大學(xué)》2012年碩士論文　論文類型：學(xué)位論文

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【摘要】：面對(duì)電信行業(yè)利潤(rùn)率的持平甚至下滑,國(guó)內(nèi)三大運(yùn)營(yíng)商普遍收縮業(yè)務(wù)戰(zhàn)線,理性規(guī)劃電信固定資產(chǎn)投資。作為下游行業(yè)的電信設(shè)備制造企業(yè),其生存壓力正在受到挑戰(zhàn),行業(yè)競(jìng)爭(zhēng)進(jìn)一步加劇,而且競(jìng)爭(zhēng)范圍也由原來(lái)的技術(shù)和市場(chǎng)占有率擴(kuò)展到了工程服務(wù)領(lǐng)域。然而,電信工程建設(shè)項(xiàng)目管理發(fā)展至今尚不成熟,而且經(jīng)歷了最初的探索階段,相對(duì)其他傳統(tǒng)行業(yè)而言,仍存在項(xiàng)目組織不合理、項(xiàng)目經(jīng)理素質(zhì)不高、流程體系不完善等諸多缺陷。所以,如何通過(guò)完善項(xiàng)目管理流程進(jìn)而提高項(xiàng)目管理效率和執(zhí)行力、降低工程服務(wù)成本和提高客戶滿意度,已成為其獲取競(jìng)爭(zhēng)優(yōu)勢(shì)的當(dāng)務(wù)之急,業(yè)務(wù)流程再造勢(shì)在必行。 本文結(jié)合電信設(shè)備制造企業(yè)面臨的實(shí)際問(wèn)題和BPR理論的研究成果,通過(guò)分析電信設(shè)備制造企業(yè)工程服務(wù)項(xiàng)目管理流程狀況,從實(shí)際應(yīng)用的角度,深入討論項(xiàng)目管理在電信設(shè)備制造企業(yè)項(xiàng)目執(zhí)行中的實(shí)際應(yīng)用,挖掘項(xiàng)目管理流程中的關(guān)鍵流程和問(wèn)題。利用BPR理論的原則、分析手段、實(shí)施方法和工具,對(duì)電信設(shè)備制造企業(yè)項(xiàng)目管理關(guān)鍵流程進(jìn)行診斷分析、研究再造。 首先,本文簡(jiǎn)要介紹了研究的背景、研究意義和研究方法等內(nèi)容,然后對(duì)業(yè)務(wù)流程的含義、BPR的基本思想和研究現(xiàn)狀進(jìn)行了總結(jié),并結(jié)合本研究的特點(diǎn)提出了適合電信設(shè)備制造企業(yè)項(xiàng)目管理流程再造研究的方法和技術(shù)。 其次,本文對(duì)電信設(shè)備制造企業(yè)的項(xiàng)目管理流程進(jìn)行了診斷分析,找到了項(xiàng)目管理在工程服務(wù)方面的種種缺陷,并對(duì)工程服務(wù)項(xiàng)目管理的關(guān)鍵流程進(jìn)行了分析,針對(duì)工程項(xiàng)目管理流程、合同發(fā)貨流程、服務(wù)處理流程、工程服務(wù)外包流程進(jìn)行了詳細(xì)深入的診斷。 最后,本文提出了業(yè)務(wù)流程再設(shè)計(jì)的框架流程體系,并提出了流程再設(shè)計(jì)的原則和目標(biāo),然后分別對(duì)工程項(xiàng)目管理流程、合同發(fā)貨流程、服務(wù)處理流程、工程服務(wù)外包流程進(jìn)行了再設(shè)計(jì)。并結(jié)合電信行業(yè)的市場(chǎng)狀況,提出了面向客戶的扁平化組織結(jié)構(gòu)框架,同時(shí),也對(duì)信息管理系統(tǒng)的設(shè)計(jì)提出了要求。
[Abstract]:In the face of the flat and even decline of the profit margin of the telecom industry , the domestic three operators generally contract the operational front and rationally plan the investment of fixed assets . As the telecom equipment manufacturing enterprises in the downstream industry , the survival pressure is still being challenged , and the competition scope is expanded to the engineering service area by the original technology and market share . However , the development of the telecom engineering project management is still not mature so far , and the competition scope is not improved by the original technology and market share . Therefore , it is imperative to improve the efficiency of project management and the execution force , reduce the engineering service cost and improve the customer satisfaction through improving the project management process , and the business process reengineering is imperative . Based on the actual problems faced by the manufacturing enterprises of telecommunication equipment and the research results of BPR theory , the paper analyzes the actual application of the project management in the project execution of the telecom equipment manufacturing enterprise by analyzing the status of the project management process of the telecom equipment manufacturing enterprise , and discusses the key processes and problems in the project management process . The key flow of the project management of the manufacturing enterprise of the telecom equipment is analyzed and reconstructed by using the principles of BPR theory , the analysis means , the implementation method and the tool . Firstly , this paper briefly introduces the background , research significance and research methods of the research , then summarizes the meaning of the business process , the basic idea and the research status of BPR , and puts forward the methods and techniques suitable for the process reengineering of the enterprise project management in the telecom equipment . Secondly , this paper makes a diagnosis analysis of the project management process of the telecom equipment manufacturing enterprises , finds out the defects of the project management in engineering services , and analyzes the key flow of the project management , and makes a detailed and detailed diagnosis on the engineering project management process , the contract delivery process , the service processing flow and the engineering service outsourcing process . Finally , this paper puts forward the framework flow system of BPR , and puts forward the principles and objectives of process reengineering , then designs the process of engineering project management , contract delivery process , service processing flow and engineering service outsourcing process , and puts forward a customer - oriented flat structure framework in combination with the market situation of the telecom industry . At the same time , the design of the information management system is also required .

【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F626

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