【摘要】：企業(yè)建立一套科學(xué)實用、適合戰(zhàn)略發(fā)展的績效考核體系,已成為企業(yè)管理的一個重要課題。零售行業(yè)的競爭日益激烈,各運營商紛紛將服務(wù)競爭放在重要位置。而新的長沙百幸鞋業(yè)公司要獲得更多的市場份額,就必須充分做好營業(yè)人員的工作引導(dǎo)。而績效評估機制是企業(yè)管理的重要內(nèi)容,也是人力資源管理的一個重要方面,關(guān)系到全體員工的切身利益,以及企業(yè)的健康可持續(xù)發(fā)展。 本文先從績效管理基本理論入手,介紹了國內(nèi)外的理論研究現(xiàn)狀和績效評估的主要方法,提出了本文的研究內(nèi)容和研究思路方法。根據(jù)長沙百幸鞋業(yè)公司的基本情況、公司的競爭環(huán)境和未來的發(fā)展戰(zhàn)略、現(xiàn)有的人員績效評估機制,分析現(xiàn)有的績效管理體系存在的問題和出現(xiàn)這些問題的原因。績效評估遵循“以人為本,顧客和消費者至上為導(dǎo)向”、樹立責(zé)任、確立效能的基本理念；改進目標(biāo)為提高員工工作滿意度和改善企業(yè)人力資源利用率。長沙百幸鞋業(yè)公司人員工作績效考核主要包括來自工作業(yè)績、工作態(tài)度及行為表現(xiàn),直接主管工作建議以及部門經(jīng)理工作建議四個角度的指標(biāo)。最后對方案的預(yù)期效果、可能的障礙和實施策略進行了評價并討論了績效評估方案的實施的相關(guān)制度保障,主要包括招聘與晉升制度、培訓(xùn)制度和薪酬制度。 本文通過對長沙百幸鞋業(yè)公司員工的績效管理現(xiàn)狀進行研究,為公司量身定做一套績效改進方案,希望在提高公司的管理水平、提升每個員工的工作績效,促進公司快速發(fā)展的同時,為其他企業(yè)的發(fā)展提供一些建議。
[Abstract]:It has become an important subject of enterprise management to establish a set of scientific and practical performance appraisal system suitable for strategic development. The competition of retail industry is becoming more and more fierce, and operators put service competition in an important position one after another. And the new Changsha Baixue shoe company to gain more market share, must fully do the work of business personnel guidance. The performance evaluation mechanism is an important part of enterprise management and also an important aspect of human resource management. It is related to the vital interests of all employees and the healthy and sustainable development of the enterprise. This paper begins with the basic theory of performance management, introduces the current situation of theoretical research and the main methods of performance evaluation at home and abroad, and puts forward the research contents and research methods of this paper. According to the basic situation of Changsha Baixue Shoe Company, the competitive environment and future development strategy of the company, the existing personnel performance evaluation mechanism, analysis of the existing performance management system problems and the causes of these problems. Performance evaluation follows "people-oriented, customer and consumer-oriented", set up responsibility, establish the basic concept of efficiency, improve the employee job satisfaction and improve the utilization of human resources. The performance appraisal of Changsha Baixun Shoe Company mainly includes four aspects: work performance, work attitude and behavior performance, direct supervisor's job suggestion and department manager's work suggestion. Finally, the paper evaluates the expected effect, possible obstacles and implementation strategies of the scheme and discusses the relevant institutional safeguards for the implementation of the performance evaluation scheme, including recruitment and promotion system, training system and salary system. Through the research on the present situation of employee performance management in Changsha Baixue Shoe Industry Company, this paper makes a set of performance improvement plan tailored for the company, hoping to improve the management level of the company and enhance the work performance of each employee. Promote the rapid development of the company at the same time, for the development of other enterprises to provide some advice.
【學(xué)位授予單位】：湖南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F426.86;F272.92

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