濟(jì)南市服務(wù)型政府建設(shè)的問題與對策研究
發(fā)布時間：2018-10-24 08:09
【摘要】：我國最近30多年的發(fā)展成就舉世矚目，但我們傳統(tǒng)的政府管理體制、模式和管理理念已經(jīng)越來越不適應(yīng)社會主義市場經(jīng)濟(jì)體制發(fā)展要求，學(xué)習(xí)發(fā)達(dá)國家政府改革的先進(jìn)經(jīng)驗(yàn)，建設(shè)一個通過制定公共政策、提供公共服務(wù)、改善公共管理、解決公共問題而促進(jìn)經(jīng)濟(jì)社會全面協(xié)調(diào)可持續(xù)發(fā)展的服務(wù)型政府，正日益成為我國政府改革的主要內(nèi)容和目標(biāo)。濟(jì)南市作為山東省省會城市，近年來一直致力于服務(wù)型政府的創(chuàng)建，通過12345熱線電話、市政府網(wǎng)站建設(shè)等途徑，取得了一定成效。本文以濟(jì)南市創(chuàng)建服務(wù)型政府的經(jīng)驗(yàn)做法為例，希望能夠結(jié)合濟(jì)南市的實(shí)際情況為服務(wù)型政府建設(shè)建言獻(xiàn)策，幫助決策者設(shè)定恰當(dāng)?shù)哪繕?biāo)，選擇合適的模式，推動濟(jì)南市服務(wù)型政府建設(shè)向前邁進(jìn)。 論文第一部分界定了服務(wù)型政府的概念，闡述了服務(wù)型政府的價值理念，以及服務(wù)型政府建設(shè)的理論基礎(chǔ)。論文第二部分對我國地方服務(wù)型政府建設(shè)現(xiàn)狀進(jìn)行了說明，闡述了我國地方政府建設(shè)概況，通過對運(yùn)行狀況及存在的主要問題的深刻分析，提出了建設(shè)服務(wù)型政府的必要性，分析了我國服務(wù)型政府建設(shè)中存在的問題和服務(wù)型政府與管制型政府的區(qū)別。論文第三部分以濟(jì)南市為例，闡述了濟(jì)南市服務(wù)型政府建設(shè)的條件，建設(shè)服務(wù)型政府的經(jīng)驗(yàn)措施，從發(fā)展型政府轉(zhuǎn)型步履維艱、部門間職責(zé)分工仍不合理、社會政策缺乏整體規(guī)劃、公共服務(wù)供給的效率和效益未能盡如人意等方面分析了濟(jì)南市服務(wù)型政府建設(shè)存在的問題3002論文第四部分提出了推進(jìn)濟(jì)南市服務(wù)型政府建設(shè)的對策建議。先說明了政府重新定位問題，接著提出建設(shè)服務(wù)型政府的戰(zhàn)略途徑。一是要樹立公民本位新理念。二是要不斷振奮精神爭先進(jìn)位。三是要不斷增強(qiáng)能力，四是要堅(jiān)持求真務(wù)實(shí)服務(wù)群眾。五是要著力提高公務(wù)員素質(zhì)水平。 建設(shè)服務(wù)型政府是政府轉(zhuǎn)型的必然選擇，服務(wù)型政府是一種全新的政府理念，也是政府職能分配、機(jī)構(gòu)重組、管理方式方法和行為模式的一次深層次的革命。它從本質(zhì)上終結(jié)了中國數(shù)千年來管制政府的傳統(tǒng)，也從根本上改變了計劃經(jīng)濟(jì)時代政府和政府人員的角色定位。服務(wù)型政府建設(shè)是一項(xiàng)系統(tǒng)工程，牽扯到方方面面的利益，需要完成一次重大調(diào)整。因此，我國服務(wù)型政府建設(shè)面臨很多問題和挑戰(zhàn)，這些問題既包含來自于群眾的意識，又包含體制制度方面，更來自于社會各界的行為習(xí)慣。當(dāng)前我國地方服務(wù)型政府建設(shè)已經(jīng)取得了一定程度的進(jìn)展，但是還要看到，還有很多亟待解決的問題，必須盡快對觀念、體制制度等方面進(jìn)行改革創(chuàng)新，必須改變當(dāng)前服務(wù)型政府建設(shè)中的一些模糊和錯誤認(rèn)識，加強(qiáng)相關(guān)的法制建設(shè)，把服務(wù)型政府建設(shè)的每一步走實(shí)。
[Abstract]:The development achievements of our country in the past 30 years and more have attracted worldwide attention. However, our traditional government management system, mode and management concept have become more and more unsuited to the requirements of the development of the socialist market economic system, and we have learned from the advanced experience of government reform in developed countries. Building a service-oriented government that promotes the overall coordinated and sustainable development of economy and society by making public policies, providing public services, improving public administration and solving public problems is increasingly becoming the main content and goal of our government's reform. Jinan, as the capital city of Shandong Province, has been committed to the establishment of service-oriented government in recent years, through the 12345 hotline, the municipal government website construction and other ways, achieved certain results. Taking the experience of establishing service-oriented government in Jinan as an example, this paper hopes to provide advice for the construction of service-oriented government in the light of the actual situation in Jinan, and help decision makers to set appropriate goals and choose the right model. We will push forward the construction of a service-oriented government in Jinan. The first part defines the concept of service-oriented government, expounds the value concept of service-oriented government and the theoretical basis of service-oriented government construction. The second part of the paper explains the current situation of the construction of local service-oriented government in China, expounds the general situation of the construction of local government in China, and puts forward the necessity of building service-oriented government through the profound analysis of the operation situation and the main problems. This paper analyzes the problems existing in the construction of service-oriented government and the difference between service-oriented government and regulatory-oriented government. In the third part, taking Jinan as an example, the paper expounds the conditions of the construction of the service-oriented government in Jinan, the experience and measures of the construction of the service-oriented government, the transformation of the development-oriented government is difficult, and the division of responsibilities between departments is still unreasonable. Lack of overall planning for social policies, This paper analyzes the problems existing in the construction of the service-oriented government in Jinan from the aspects of the efficiency and benefit of the public service supply. 3002 the fourth part of the paper puts forward the countermeasures and suggestions to promote the construction of the service-oriented government in Jinan. This paper first explains the problem of government repositioning, and then puts forward the strategic approach of constructing service-oriented government. First, we should set up a new concept of citizenship standard. The second is to constantly invigorate the spirit of the advanced position. Third, we should constantly enhance our ability, and fourth, we must persist in seeking truth and pragmatism to serve the masses. Fifth, efforts should be made to improve the quality of civil servants. Construction of service-oriented government is the inevitable choice of government transformation, service-oriented government is a new concept of government, but also a deep revolution in the distribution of government functions, reorganization of institutions, management methods and behavior model. It essentially ends the tradition of government control in China for thousands of years and fundamentally changes the role of government and government personnel in the planned economy era. The construction of service-oriented government is a systematic project, which involves all aspects of interests and needs a major adjustment. Therefore, the construction of service-oriented government in our country faces many problems and challenges, which include not only the consciousness of the masses, but also the system and system, as well as the behavior habits of all walks of life. At present, some progress has been made in the construction of local service-oriented government in our country, but we must also see that there are still many problems to be solved urgently. We must reform and innovate ideas, systems and systems as soon as possible. It is necessary to change some ambiguity and misunderstandings in the construction of service-oriented government, strengthen the construction of relevant legal system, and carry out every step of the construction of service-oriented government.
【學(xué)位授予單位】：山東師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：D630
本文編號：2290820
[Abstract]:The development achievements of our country in the past 30 years and more have attracted worldwide attention. However, our traditional government management system, mode and management concept have become more and more unsuited to the requirements of the development of the socialist market economic system, and we have learned from the advanced experience of government reform in developed countries. Building a service-oriented government that promotes the overall coordinated and sustainable development of economy and society by making public policies, providing public services, improving public administration and solving public problems is increasingly becoming the main content and goal of our government's reform. Jinan, as the capital city of Shandong Province, has been committed to the establishment of service-oriented government in recent years, through the 12345 hotline, the municipal government website construction and other ways, achieved certain results. Taking the experience of establishing service-oriented government in Jinan as an example, this paper hopes to provide advice for the construction of service-oriented government in the light of the actual situation in Jinan, and help decision makers to set appropriate goals and choose the right model. We will push forward the construction of a service-oriented government in Jinan. The first part defines the concept of service-oriented government, expounds the value concept of service-oriented government and the theoretical basis of service-oriented government construction. The second part of the paper explains the current situation of the construction of local service-oriented government in China, expounds the general situation of the construction of local government in China, and puts forward the necessity of building service-oriented government through the profound analysis of the operation situation and the main problems. This paper analyzes the problems existing in the construction of service-oriented government and the difference between service-oriented government and regulatory-oriented government. In the third part, taking Jinan as an example, the paper expounds the conditions of the construction of the service-oriented government in Jinan, the experience and measures of the construction of the service-oriented government, the transformation of the development-oriented government is difficult, and the division of responsibilities between departments is still unreasonable. Lack of overall planning for social policies, This paper analyzes the problems existing in the construction of the service-oriented government in Jinan from the aspects of the efficiency and benefit of the public service supply. 3002 the fourth part of the paper puts forward the countermeasures and suggestions to promote the construction of the service-oriented government in Jinan. This paper first explains the problem of government repositioning, and then puts forward the strategic approach of constructing service-oriented government. First, we should set up a new concept of citizenship standard. The second is to constantly invigorate the spirit of the advanced position. Third, we should constantly enhance our ability, and fourth, we must persist in seeking truth and pragmatism to serve the masses. Fifth, efforts should be made to improve the quality of civil servants. Construction of service-oriented government is the inevitable choice of government transformation, service-oriented government is a new concept of government, but also a deep revolution in the distribution of government functions, reorganization of institutions, management methods and behavior model. It essentially ends the tradition of government control in China for thousands of years and fundamentally changes the role of government and government personnel in the planned economy era. The construction of service-oriented government is a systematic project, which involves all aspects of interests and needs a major adjustment. Therefore, the construction of service-oriented government in our country faces many problems and challenges, which include not only the consciousness of the masses, but also the system and system, as well as the behavior habits of all walks of life. At present, some progress has been made in the construction of local service-oriented government in our country, but we must also see that there are still many problems to be solved urgently. We must reform and innovate ideas, systems and systems as soon as possible. It is necessary to change some ambiguity and misunderstandings in the construction of service-oriented government, strengthen the construction of relevant legal system, and carry out every step of the construction of service-oriented government.
【學(xué)位授予單位】：山東師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：D630
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