【摘要】：運(yùn)用行為事件訪談法,獲得了服務(wù)類企業(yè)管理者特征,并在行為事件訪談結(jié)果的基礎(chǔ)上設(shè)計(jì)了服務(wù)類企業(yè)管理者特征調(diào)查問卷,通過對調(diào)查問卷結(jié)果的分析建立了服務(wù)類企業(yè)管理者特征模型.提出了決策能力、學(xué)習(xí)能力、情緒智力、自我能力、創(chuàng)新能力、成就動(dòng)機(jī)、社會(huì)能力、溝通能力、領(lǐng)導(dǎo)能力、應(yīng)用能力和關(guān)懷能力組成的服務(wù)類企業(yè)11維度管理者特征模型,以及包括任務(wù)績效和周邊績效的服務(wù)類企業(yè)工作績效評價(jià)模型.最后,運(yùn)用偏最小二乘回歸(PLSR)分析建立了服務(wù)類企業(yè)管理者特征與工作績效關(guān)系模型.
[Abstract]:The characteristics of managers of service enterprises are obtained by using the method of behavior event interview, and the questionnaire of managers' characteristics of service enterprises is designed on the basis of the results of the interviews of behavior events. The characteristic model of service enterprise managers is established by analyzing the results of the questionnaire. This paper puts forward a model of 11 dimension managers' characteristics of service enterprises, which consists of decision ability, learning ability, emotional intelligence, self-ability, innovation ability, achievement motivation, social ability, communication ability, leadership ability, application ability and caring ability. And the performance evaluation model of service enterprises including task performance and peripheral performance. Finally, using partial least squares regression (PLSR) analysis, the relationship model between manager characteristics and job performance of service enterprises is established.
【作者單位】： 東北大學(xué)工商管理學(xué)院;
【基金】：國家自然科學(xué)基金資助項(xiàng)目(71272162)
【分類號】：C93
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本文編號：2224561