CT銀行客戶經理績效考核方案優(yōu)化
發(fā)布時間：2018-10-25 17:54
【摘要】：績效考核是績效管理的核心,也是人力資源管理系統(tǒng)的一個重要組成部分,建立一個科學有效的績效考核方案關系到整個管理系統(tǒng)的有效運轉。在經濟全球化時代條件下,對國內商業(yè)銀行來說,如何設計一套滿足現代商業(yè)銀行市場競爭需要、推動自身良性可持續(xù)發(fā)展的員工績效考核方案,是一個重大課題。而客戶經理是銀行與客戶進行溝通的橋梁,在銀行的市場拓展和日常經營中起到舉足輕重的作用,銀行對客戶經理人員的績效考核、評價、激勵機制是否公平、有效將直接關系到全行經營成果的實現。鑒于此,本文從績效考核的理論和方法出發(fā),結合CT銀行的實際績效考核情況,全面探討了CT銀行客戶經理績效考核方案的設計問題,并提出優(yōu)化建議。 本文首先闡述了績效考核方法和工具以及商業(yè)銀行績效管理的研究現狀；然后,通過介紹現階段CT銀行客戶經理制實施的基本情況,對客戶經理績效考核指標方案著重進行了調查研究,分析了在績效考核內容和方法方面存在的問題。針對CT銀行客戶經理績效考核中存在的問題,作者對CT銀行績效考核方案進行了優(yōu)化設計,并結合CT銀行的實際情況討論了績效考核結果在管理實踐中的應用。最后,從制度、技術和人員三個方面提出保障CT銀行客戶經理績效考核方案實施的對策建議,從而保障績效考核的順利進行。
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, it is an important task for domestic commercial banks to design a set of employee performance appraisal scheme to meet the market competition needs of modern commercial banks and to promote their own healthy and sustainable development. The account manager is the bridge between the bank and the customer, and plays an important role in the market expansion and daily operation of the bank. The performance appraisal, evaluation and incentive mechanism of the bank to the customer manager are fair or not. Effective will be directly related to the implementation of the Bank's business results. In view of this, based on the theory and method of performance appraisal, combined with the actual performance appraisal of CT bank, this paper discusses the design of customer manager performance appraisal scheme of CT bank, and puts forward some suggestions for optimization. This paper first describes the methods and tools of performance appraisal and the research status of performance management in commercial banks, and then introduces the basic situation of the implementation of customer manager system in CT bank at present. This paper focuses on the investigation and research on the performance appraisal index scheme of the customer manager, and analyzes the problems in the content and method of the performance appraisal. Aiming at the problems existing in the performance appraisal of the customer manager of CT Bank, the author optimizes the design of the performance appraisal scheme of the CT Bank, and discusses the application of the result of the performance Appraisal in the management practice combined with the actual situation of the CT Bank. Finally, from the system, technology and personnel three aspects to ensure the implementation of CT bank customer manager performance evaluation scheme, the implementation of countermeasures and suggestions to ensure the smooth implementation of performance appraisal.
【學位授予單位】：山東大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F272.92;F832.33
本文編號：2294392
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, it is an important task for domestic commercial banks to design a set of employee performance appraisal scheme to meet the market competition needs of modern commercial banks and to promote their own healthy and sustainable development. The account manager is the bridge between the bank and the customer, and plays an important role in the market expansion and daily operation of the bank. The performance appraisal, evaluation and incentive mechanism of the bank to the customer manager are fair or not. Effective will be directly related to the implementation of the Bank's business results. In view of this, based on the theory and method of performance appraisal, combined with the actual performance appraisal of CT bank, this paper discusses the design of customer manager performance appraisal scheme of CT bank, and puts forward some suggestions for optimization. This paper first describes the methods and tools of performance appraisal and the research status of performance management in commercial banks, and then introduces the basic situation of the implementation of customer manager system in CT bank at present. This paper focuses on the investigation and research on the performance appraisal index scheme of the customer manager, and analyzes the problems in the content and method of the performance appraisal. Aiming at the problems existing in the performance appraisal of the customer manager of CT Bank, the author optimizes the design of the performance appraisal scheme of the CT Bank, and discusses the application of the result of the performance Appraisal in the management practice combined with the actual situation of the CT Bank. Finally, from the system, technology and personnel three aspects to ensure the implementation of CT bank customer manager performance evaluation scheme, the implementation of countermeasures and suggestions to ensure the smooth implementation of performance appraisal.
【學位授予單位】：山東大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F272.92;F832.33
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