本文關(guān)鍵詞：NLP教練技術(shù)在管理溝通中的應(yīng)用研究　出處：《東華大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： NLP(Neuro-Linguistic Programming) 教練技術(shù) 管理溝通 培訓(xùn)評(píng)估

【摘要】：對(duì)企業(yè)而言,良好順暢的組織溝通是企業(yè)發(fā)展成功的重要經(jīng)營之道。尤其是隨著企業(yè)的發(fā)展壯大,企業(yè)的層級(jí)變多,組織結(jié)構(gòu)和人員構(gòu)成變得更為復(fù)雜,對(duì)管理人員的管理技能和溝通能力的要求也更高。然而,當(dāng)前企業(yè)在管理溝通理論的實(shí)踐中仍存在不少問題,管理溝通不良現(xiàn)象幾乎成為當(dāng)前企業(yè)界的通病。如何使企業(yè)管理人員通過提升管理溝通技巧來改善團(tuán)隊(duì)效率,提高工作績效,增強(qiáng)組織凝聚力,是企業(yè)管理人員面臨的重大課題。NLP(Neuro-Linguistic Programming,譯作身心語言程序?qū)W)教練技術(shù)作為一種新興的管理溝通技術(shù),自上世紀(jì)70年代誕生以來,已經(jīng)獲得了西方企業(yè)界的普遍認(rèn)可,近些年來在國內(nèi)也得到了較為廣泛的認(rèn)知,并逐漸被國內(nèi)部分企業(yè)引入到企業(yè)管理和溝通技巧提升中來。首先,本論文基于一般意義的人際溝通理論,總結(jié)和提煉出組織管理溝通的概念、內(nèi)涵以及在發(fā)展歷程中提出的具有代表性的理論模型,通過對(duì)國內(nèi)外管理溝通的研究理論和實(shí)踐進(jìn)行綜述,對(duì)溝通的起源、管理溝通的發(fā)展與模式、要素等進(jìn)行了深入分析。其次,通過對(duì)NLP教練技術(shù)的理論綜述,深入了解NLP教練技術(shù)的起源、發(fā)展及應(yīng)用狀況,詳細(xì)闡述NLP教練技術(shù)在管理溝通領(lǐng)域的實(shí)踐狀況和效果,概括分析國內(nèi)外企業(yè)管理溝通現(xiàn)狀及存在問題,著重闡述國內(nèi)企業(yè)的管理溝通問題,指出這是當(dāng)前國內(nèi)企業(yè)存在的階段性問題,繼而分析應(yīng)用NLP教練技術(shù)對(duì)企業(yè)管理溝通的促進(jìn)作用。再次,提出可以運(yùn)用NLP教練技術(shù)來解決當(dāng)前管理溝通問題的觀點(diǎn),并闡述NLP教練技術(shù)的運(yùn)用策略,對(duì)如何解決管理溝通的問題進(jìn)行相關(guān)的論證。對(duì)運(yùn)用NLP教練技術(shù)解決國內(nèi)管理溝通問題的步驟、方法以及評(píng)估方式進(jìn)行了系統(tǒng)的闡述,詳細(xì)介紹了NLP教練技術(shù)的課程設(shè)計(jì)與實(shí)施、評(píng)估模型的建立與評(píng)估過程。最后,結(jié)合G公司的實(shí)操案例進(jìn)行實(shí)踐分析,在對(duì)G公司的培訓(xùn)效果評(píng)估的相關(guān)研究和分析的基礎(chǔ)上,強(qiáng)化理論的指導(dǎo)意義,通過運(yùn)用訓(xùn)后調(diào)研問卷、面對(duì)面交流訪談以及統(tǒng)計(jì)數(shù)據(jù)的量化對(duì)比分析等嚴(yán)謹(jǐn)科學(xué)的方法,對(duì)NLP教練技術(shù)的實(shí)施效果進(jìn)行全面細(xì)致的驗(yàn)證,進(jìn)一步明確NLP教練技術(shù)在企業(yè)管理溝通中的推廣價(jià)值和現(xiàn)實(shí)意義。本論文探討了NLP教練技術(shù)對(duì)于企業(yè)管理人員提升在管理溝通技能方面的意義和價(jià)值,并對(duì)此進(jìn)行了深入嚴(yán)謹(jǐn)?shù)难芯糠治?并通過G公司的實(shí)踐檢驗(yàn),得出研究結(jié)論,在一定程度上豐富了管理溝通理論的同時(shí),也強(qiáng)化了管理溝通在企業(yè)中的實(shí)踐經(jīng)驗(yàn)。
[Abstract]:For enterprises, good and smooth organizational communication is an important way for enterprises to develop successfully. Especially, with the development of enterprises, the levels of enterprises become more and more, and the organizational structure and personnel composition become more complex. The management skills and communication skills of managers are also higher. However, there are still many problems in the practice of management communication theory. The phenomenon of poor management communication has almost become a common problem in the business community. How to improve the efficiency of the team, improve the performance of the work, and enhance the cohesion of the organization by improving the management communication skills. It is an important task for enterprise managers. NLPU Neuro-Linguistic Programming. As a new management and communication technology, coach technology has been widely recognized by the western business community since its birth in -30s. In recent years, it has been widely recognized in China, and gradually introduced by some domestic enterprises into the promotion of business management and communication skills. First, this paper is based on the general meaning of interpersonal communication theory. Summarize and refine the concept of organizational management communication, connotation and the representative theoretical model in the course of development, through the domestic and foreign management communication research theory and practice summarized, the origin of communication. The development and mode of management communication, factors and other in-depth analysis. Secondly, through the theoretical review of NLP coaching technology, in-depth understanding of the origin, development and application of NLP coaching technology. This paper expounds the practice and effect of NLP coaching technology in the field of management communication, analyzes the present situation and existing problems of management communication at home and abroad, and emphasizes on the problems of management communication in domestic enterprises. It is pointed out that this is the current stage of domestic enterprises problems, and then analyzes the application of NLP coaching technology to promote corporate management communication. Again. This paper puts forward the viewpoint that NLP coach technology can be used to solve the current problems of management communication, and expounds the application strategy of NLP coach technology. How to solve the problem of management communication is demonstrated. The steps, methods and evaluation methods of using NLP technology to solve the problems of domestic management communication are systematically expounded. The course design and implementation of NLP coaching technology, the establishment and evaluation process of evaluation model are introduced in detail. Finally, the practical analysis is carried out with the practice case of G Company. On the basis of the research and analysis of the training effect evaluation of G Company, the guiding significance of the theory is strengthened, and the questionnaire after training is used. Face to face interview and quantitative comparative analysis of statistical data and other rigorous and scientific methods, the implementation of NLP coach technology effect of a comprehensive and meticulous verification. This paper discusses the significance and value of NLP coaching technology in improving management and communication skills of enterprise managers. And carried on the thorough rigorous research analysis to this, and through G company's practice inspection, draws the research conclusion, has enriched the management communication theory to a certain extent at the same time. It also strengthens the practical experience of management communication in enterprises.
【學(xué)位授予單位】：東華大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F272.92;F426.82

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