【摘要】：我國自然壟斷行業(yè)消費(fèi)者權(quán)益受到侵害的現(xiàn)象日益突出，影響重大。如何規(guī)范我國自然壟斷行業(yè)的發(fā)展進(jìn)而保護(hù)消費(fèi)者正當(dāng)權(quán)益已經(jīng)成為經(jīng)濟(jì)法領(lǐng)域亟待解決的問題。 本文針對自然壟斷行業(yè)的特殊性，結(jié)合我國特殊國情，首先提出了完善我國傳統(tǒng)自然壟斷行業(yè)消費(fèi)者權(quán)益保護(hù)制度的構(gòu)想。主要包括：重新厘定我國自然壟斷行業(yè)的豁免范圍，適當(dāng)引入競爭機(jī)制；推動制定我國自然壟斷行業(yè)服務(wù)公約；針對自然壟斷行業(yè)提供的公共產(chǎn)品和服務(wù)的質(zhì)量規(guī)制、定價機(jī)制、信息公開、格式合同審查、自然壟斷企業(yè)負(fù)擔(dān)的提前通知和防損措施義務(wù)、保密義務(wù)等六個方面進(jìn)行論述，以著力完善我國自然壟斷行業(yè)法律法規(guī)體系的相關(guān)內(nèi)容。 本文還探索性地提出構(gòu)建我國自然壟斷行業(yè)消費(fèi)者權(quán)益保護(hù)的公益訴訟制度和非訴訟維權(quán)制度。在消費(fèi)者公益訴訟制度的構(gòu)建過程中，本文認(rèn)為應(yīng)當(dāng)適當(dāng)放寬消費(fèi)者作為原告的適格標(biāo)準(zhǔn)，強(qiáng)化消費(fèi)者協(xié)會的原告資格，實(shí)行舉證責(zé)任倒置制度，提高賠償標(biāo)準(zhǔn)，法院需強(qiáng)化對各類處分行為和協(xié)議的司法審查，，適當(dāng)擴(kuò)張判決效力。而在非訴訟維權(quán)制度的構(gòu)建中，本文認(rèn)為應(yīng)當(dāng)主要集中在提高我國消費(fèi)者協(xié)會的話語權(quán)，設(shè)立消費(fèi)者投訴檔案記錄制度，設(shè)立消費(fèi)者權(quán)益保護(hù)基金方面進(jìn)行具有改革意義的嘗試。
[Abstract]:The phenomenon that consumer's rights and interests are infringed in natural monopoly industry in our country is more and more prominent and has a great influence on it. How to standardize the development of natural monopoly industry and protect the legitimate rights and interests of consumers has become an urgent problem in the field of economic law. According to the particularity of the natural monopoly industry and the special situation of our country, this paper first puts forward the idea of perfecting the protection system of consumer's rights and interests in the traditional natural monopoly industry of our country. It mainly includes: redefining the exemption scope of natural monopoly industry in our country, introducing competition mechanism appropriately; promoting the establishment of service convention of natural monopoly industry in China; regulating the quality of public goods and services provided by natural monopoly industry. Pricing mechanism, information publicity, format contract review, advance notification of natural monopoly enterprises' burden, duty of prevention of loss and obligation of keeping secret are discussed in order to perfect the relevant contents of laws and regulations system of natural monopoly industry in China. This paper also proposes to construct a public interest litigation system and a non-litigation system to protect the rights and interests of consumers in natural monopoly industries in China. In the process of the construction of consumer public interest litigation system, this paper holds that the appropriate standard of consumer as plaintiff should be relaxed properly, the qualification of plaintiff of consumer association should be strengthened, the system of inversion of burden of proof should be implemented, and the standard of compensation should be raised. The court should strengthen the judicial review of all kinds of disciplinary acts and agreements and appropriately expand the validity of the judgment. In the construction of non-litigation rights protection system, this paper believes that the main focus should be on improving the voice of consumer associations in China and establishing a consumer complaint file record system. The establishment of consumer rights and interests protection fund to carry on the reform significance attempt.
【學(xué)位授予單位】：南京航空航天大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：D923.8;D925.1

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