廣東省公安機關應對突發(fā)事件網(wǎng)絡輿情危機策略研究
發(fā)布時間：2018-08-02 08:45
【摘要】：近年來，隨著互聯(lián)網(wǎng)的不斷普及和電子信息技術的迅猛發(fā)展，網(wǎng)絡正逐漸成為人們生活中不可缺少的重要載體，它在為人們提供傳播及表達言論的便捷途徑時，，也成為社會輿論評判和傳播的重要風向標，網(wǎng)絡輿情也由此應運而生。作為政府機關的重要組成部門，公安機關處在社會管理的最前沿，常直接面對各種社會面矛盾，特別是在應對突發(fā)事件時，面對網(wǎng)絡輿情的激烈議論和沖擊，一旦應對和處置不當，極易演化為規(guī)模化的網(wǎng)絡輿情危機，進而引發(fā)更嚴重的社會矛盾，這對公安機關的公信力、執(zhí)法環(huán)境和執(zhí)法難度都提出新的課題和挑戰(zhàn)。作為改革開放的前沿，廣東省地理位置特殊，毗鄰港澳，開放化程度較高，民眾的話語權意識更強，突發(fā)事件頻發(fā)，網(wǎng)絡輿情危機應對形勢嚴峻。因此，研究廣東省公安機關應對突發(fā)事件網(wǎng)絡輿情危機的對策，引導網(wǎng)絡輿情理性發(fā)展，合理處置化解突發(fā)事件網(wǎng)絡輿情危機，對于維護公安機關的公信力，營造良好的執(zhí)法環(huán)境，創(chuàng)建團結、穩(wěn)定、和諧的社會氛圍，具有重要的現(xiàn)實意義。 本文以廣東省公安機關應對突發(fā)事件網(wǎng)絡輿情危機的策略研究為主線，在充分參考國內(nèi)外研究的基礎上，分析了廣東省突發(fā)事件網(wǎng)絡輿情危機的分類和特點，從管理機構、隊伍建設、搜情渠道、應對手段、應對措施、應對效果等方面概述了當前廣東省公安機關應對突發(fā)事件網(wǎng)絡輿情危機的工作現(xiàn)狀。同時，以珠海斗門“115”案和深圳“526”特大交通事故案網(wǎng)絡輿情危機為例，梳理了突發(fā)事件網(wǎng)絡輿情危機的演化過程和規(guī)律，重點歸納了廣東省公安機關在突發(fā)事件網(wǎng)絡輿情危機應對過程中的經(jīng)驗和教訓，盡管均遵循了快速、及時、準確、透明的原則成功處置，但仍暴露出應對處置被動、方式方法不力、部門互動不夠等問題。進而探究了現(xiàn)階段廣東省公安機關在突發(fā)事件網(wǎng)絡輿情危機應對過程中存在的問題，包括觀念傳統(tǒng)保守、處置手段單一、響應機制缺失、部門聯(lián)動不多、網(wǎng)絡陣地缺乏主動權、隊伍專業(yè)化能力不強；并針對問題剖析了成因，主要有重視程度不夠、應急機制不健全、網(wǎng)絡平臺建設滯后、人才培養(yǎng)方式不科學、法律實踐不夠完善等。最后，從進一步提高認識、逐步完善應急機制、強化網(wǎng)絡陣地建設、拓寬信息共享渠道、不斷加強隊伍建設、切實加強法律實踐等六個方面提出廣東省公安機關應對突發(fā)事件網(wǎng)絡輿情危機的對策，可以為廣東省公安機關科學妥善應對處置突發(fā)事件網(wǎng)絡輿情危機提供參考和借鑒。
[Abstract]:In recent years, with the continuous popularization of the Internet and the rapid development of electronic information technology, the network is gradually becoming an indispensable important carrier in people's lives. It has also become an important vane of public opinion judgment and dissemination, and network public opinion has emerged as the times require. As an important component of government organs, the public security organs are in the forefront of social management, and often face all kinds of social contradictions directly, especially when dealing with unexpected events, facing the fierce discussion and impact of network public opinion. Once handled improperly, it is easy to evolve into a large-scale network public opinion crisis, which leads to more serious social contradictions, which puts forward new topics and challenges to the credibility of public security organs, the law enforcement environment and the difficulty of law enforcement. As the frontier of reform and opening up, Guangdong Province has a special geographical position, adjacent to Hong Kong and Macao, with a higher degree of openness, a stronger awareness of the right to speak, frequent emergencies, and the network public opinion crisis to deal with the severe situation. Therefore, to study the countermeasures of Guangdong public security organ to deal with the emergency network public opinion crisis, to guide the rational development of network public opinion, to deal with the emergency network public opinion crisis reasonably, to maintain the public trust of the public security organ, It is of great practical significance to create a good law enforcement environment and to create a social atmosphere of unity, stability and harmony. Based on the study of the strategy of the public opinion crisis in the emergency network in Guangdong Province, this paper analyzes the classification and characteristics of the network public opinion crisis of the emergency event in Guangdong Province based on the full reference of domestic and foreign research, and from the management organization, the paper analyzes the classification and characteristics of the emergency network public opinion crisis in Guangdong Province. This paper summarizes the current situation of the public opinion crisis of the emergency network in Guangdong Province from the aspects of team construction, search channels, coping measures, countermeasures and response effects. At the same time, taking the "115" case of Zhuhai Doumen and the case of "526" traffic accident in Shenzhen as examples, this paper combs the evolution process and law of network public opinion crisis of unexpected events. The experiences and lessons of Guangdong public security organs in the process of responding to the emergency network public opinion crisis are summarized emphatically. Although all of them have followed the principles of fast, timely, accurate and transparent, they have been successfully disposed of, but they still expose the passivity of the response. The method is weak, the department interaction is not enough and so on. Then it probes into the problems existing in the process of responding to the public opinion crisis of sudden events in Guangdong public security organs at this stage, including conservative concept, single means of disposal, lack of response mechanism, lack of linkage between departments and lack of initiative in network position. The professional ability of the team is not strong, and to analyze the causes of the problem, the main reasons are not enough attention, the emergency mechanism is not perfect, the network platform construction lags behind, the way of personnel training is not scientific, the legal practice is not perfect, and so on. Finally, in order to further enhance understanding, gradually improve the emergency mechanism, strengthen the construction of network positions, broaden the channels for information sharing, and constantly strengthen the building of the contingent, Six aspects, such as strengthening the law practice and so on, put forward the countermeasures of the public opinion crisis of the public opinion of the public security organ of Guangdong province, which can provide reference and reference for the public security organ of Guangdong province to deal with the network public opinion crisis of the emergency event scientifically and properly.
【學位授予單位】：華南理工大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D631
本文編號：2158870
[Abstract]:In recent years, with the continuous popularization of the Internet and the rapid development of electronic information technology, the network is gradually becoming an indispensable important carrier in people's lives. It has also become an important vane of public opinion judgment and dissemination, and network public opinion has emerged as the times require. As an important component of government organs, the public security organs are in the forefront of social management, and often face all kinds of social contradictions directly, especially when dealing with unexpected events, facing the fierce discussion and impact of network public opinion. Once handled improperly, it is easy to evolve into a large-scale network public opinion crisis, which leads to more serious social contradictions, which puts forward new topics and challenges to the credibility of public security organs, the law enforcement environment and the difficulty of law enforcement. As the frontier of reform and opening up, Guangdong Province has a special geographical position, adjacent to Hong Kong and Macao, with a higher degree of openness, a stronger awareness of the right to speak, frequent emergencies, and the network public opinion crisis to deal with the severe situation. Therefore, to study the countermeasures of Guangdong public security organ to deal with the emergency network public opinion crisis, to guide the rational development of network public opinion, to deal with the emergency network public opinion crisis reasonably, to maintain the public trust of the public security organ, It is of great practical significance to create a good law enforcement environment and to create a social atmosphere of unity, stability and harmony. Based on the study of the strategy of the public opinion crisis in the emergency network in Guangdong Province, this paper analyzes the classification and characteristics of the network public opinion crisis of the emergency event in Guangdong Province based on the full reference of domestic and foreign research, and from the management organization, the paper analyzes the classification and characteristics of the emergency network public opinion crisis in Guangdong Province. This paper summarizes the current situation of the public opinion crisis of the emergency network in Guangdong Province from the aspects of team construction, search channels, coping measures, countermeasures and response effects. At the same time, taking the "115" case of Zhuhai Doumen and the case of "526" traffic accident in Shenzhen as examples, this paper combs the evolution process and law of network public opinion crisis of unexpected events. The experiences and lessons of Guangdong public security organs in the process of responding to the emergency network public opinion crisis are summarized emphatically. Although all of them have followed the principles of fast, timely, accurate and transparent, they have been successfully disposed of, but they still expose the passivity of the response. The method is weak, the department interaction is not enough and so on. Then it probes into the problems existing in the process of responding to the public opinion crisis of sudden events in Guangdong public security organs at this stage, including conservative concept, single means of disposal, lack of response mechanism, lack of linkage between departments and lack of initiative in network position. The professional ability of the team is not strong, and to analyze the causes of the problem, the main reasons are not enough attention, the emergency mechanism is not perfect, the network platform construction lags behind, the way of personnel training is not scientific, the legal practice is not perfect, and so on. Finally, in order to further enhance understanding, gradually improve the emergency mechanism, strengthen the construction of network positions, broaden the channels for information sharing, and constantly strengthen the building of the contingent, Six aspects, such as strengthening the law practice and so on, put forward the countermeasures of the public opinion crisis of the public opinion of the public security organ of Guangdong province, which can provide reference and reference for the public security organ of Guangdong province to deal with the network public opinion crisis of the emergency event scientifically and properly.
【學位授予單位】：華南理工大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D631
【參考文獻】
相關期刊論文 前10條
1 石翠仙;閆利平;靳蘭;;政府如何應對網(wǎng)絡輿情危機[J];中國人才;2011年11期
2 談國新;方一;;突發(fā)公共事件網(wǎng)絡輿情監(jiān)測指標體系研究[J];華中師范大學學報(人文社會科學版);2010年03期
3 劉毅;;略論網(wǎng)絡輿情的概念、特點、表達與傳播[J];理論界;2007年01期
4 姜勝洪;;網(wǎng)絡輿情熱點的形成與發(fā)展、現(xiàn)狀及輿論引導[J];理論月刊;2008年04期
5 樊金山;;網(wǎng)絡輿論與執(zhí)政創(chuàng)新[J];理論月刊;2009年07期
6 宋海龍;巨乃岐;張備;濮小金;;突發(fā)事件網(wǎng)絡輿情的形成、演化與控制[J];河南工程學院學報(社會科學版);2010年04期
7 徐世甫;;網(wǎng)絡輿情:城市公共安全危機的新癥候[J];南京社會科學;2012年04期
8 梁春陽;李習文;;論黨政部門網(wǎng)絡輿情危機應對策略[J];圖書館理論與實踐;2012年11期
9 許鑫;章成志;李雯靜;;國內(nèi)網(wǎng)絡輿情研究的回顧與展望[J];情報理論與實踐;2009年03期
10 史波;;公共危機事件網(wǎng)絡輿情應對機制及策略研究[J];情報理論與實踐;2010年07期
本文編號：2158870
本文鏈接：http://sikaile.net/falvlunwen/fanzuizhian/2158870.html
