【摘要】：本文以地鐵司機(jī)群體受到的來(lái)自六個(gè)方面的壓力為自變量,以地鐵司機(jī)在工作中產(chǎn)生的失誤為因變量,以地鐵司機(jī)對(duì)壓力采取的應(yīng)對(duì)方式為調(diào)節(jié)變量,構(gòu)建地鐵司機(jī)"工作壓力—人因失誤"模型,并運(yùn)用回歸分析、緩沖效應(yīng)分析進(jìn)行實(shí)證研究。本文研究的內(nèi)容主要包括,地鐵司機(jī)工作壓力源指標(biāo)分析、地鐵司機(jī)工作壓力和人因失誤的維度劃分,一方面證實(shí)了地鐵司機(jī)工作壓力對(duì)人因失誤的影響路徑,另一方面證實(shí)了應(yīng)對(duì)方式在工作壓力與人因失誤間起到的調(diào)節(jié)作用。研究通過(guò)現(xiàn)場(chǎng)訪談、問(wèn)卷設(shè)計(jì)與分析對(duì)北京地鐵運(yùn)營(yíng)公司中地鐵司機(jī)的相關(guān)數(shù)據(jù)進(jìn)行收集與處理。在小樣本數(shù)據(jù)的基礎(chǔ)上,運(yùn)用信度分析和探索性因子分析確定工作壓力、人因失誤以及應(yīng)對(duì)方式的維度劃分。最后再運(yùn)用回歸方程進(jìn)行實(shí)證分析與檢驗(yàn),最終確定了地鐵司機(jī)工作壓力與人因失誤的關(guān)系模型以及壓力應(yīng)對(duì)方式的調(diào)節(jié)作用。本文研究結(jié)論有:地鐵司機(jī)工作壓力維度中的工作本身、角色壓力、人際關(guān)系和組織管理對(duì)遺漏型失誤有顯著的正向影響,地鐵司機(jī)工作壓力維度中的工作本身、角色壓力、職業(yè)發(fā)展、組織管理和工作-家庭沖突對(duì)執(zhí)行型失誤有顯著的正向影響;積極應(yīng)對(duì)在工作本身、人際關(guān)系、職業(yè)發(fā)展對(duì)遺漏型失誤的影響中起負(fù)向減弱的調(diào)節(jié)作用,積極應(yīng)對(duì)在工作本身、組織管理和工作-家庭沖突對(duì)執(zhí)行型失誤的影響中起負(fù)向減弱的調(diào)節(jié)作用;消極應(yīng)對(duì)在角色壓力和職業(yè)發(fā)展對(duì)遺漏型失誤的影響中起正向加強(qiáng)的調(diào)節(jié)作用,消極應(yīng)對(duì)在工作本身、組織管理和工作-家庭沖突對(duì)執(zhí)行型失誤的影響中起正向加強(qiáng)的調(diào)節(jié)作用。根據(jù)本文實(shí)證研究結(jié)果,從地鐵司機(jī)個(gè)體層面和地鐵運(yùn)營(yíng)公司組織層面兩方面,提出對(duì)地鐵司機(jī)工作壓力的控制和管理對(duì)策措施,對(duì)保證地鐵安全、高效運(yùn)營(yíng)具有非常重要的意義。
[Abstract]:This paper takes the pressure from six aspects of the subway drivers as the independent variable, the subway drivers' errors in the work as dependent variables, and the subway drivers' response to the pressure as the adjusting variables. The model of "working pressure-human error" was constructed, and the empirical study was carried out by regression analysis and buffer effect analysis. The main contents of this paper include: the analysis of the working pressure sources of subway drivers, the division of the dimensions between the working pressure of subway drivers and human error, on the one hand, the confirmation of the influence of the working pressure of subway drivers on the path of human error. On the other hand, it proves that coping style plays a regulating role between work stress and human error. Based on the field interview, questionnaire design and analysis, the data of subway drivers in Beijing Metro Operation Company are collected and processed. On the basis of small sample data, reliability analysis and exploratory factor analysis are used to determine the dimensionality of work stress, human error and coping style. Finally, the regression equation is used to analyze and test the relationship between the working pressure and human error of subway drivers and the adjustment of stress coping style. The conclusions of this paper are as follows: the work itself, role stress, interpersonal relationship and organizational management have significant positive effects on the missing errors in the work stress dimension of subway drivers, and the work itself and role stress in the work stress dimension of subway drivers. Career development, organizational management and work-family conflict have a significant positive impact on executive failure, and actively respond to the negative moderating effect of job itself, interpersonal relationships, and career development on missing errors. Positive coping plays a negative moderating role in the work itself, organization management and the impact of work-family conflict on executive errors; Negative coping plays a positive role in regulating the impact of role stress and career development on missing errors, and negative coping plays a role in the job itself. Organizational management and job-family conflict play a positive role in regulating the impact of executive error. According to the empirical research results of this paper, from the individual level of subway driver and the organization level of subway operation company, the paper puts forward the measures to control and manage the working pressure of subway driver, which can ensure the safety of subway. Efficient operation is of great significance.
【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類(lèi)號(hào)】：R13

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