本文關鍵詞：兒科護士人際沖突處理方式對共情能力的影響，由筆耕文化傳播整理發(fā)布。

兒科護士人際沖突處理方式對共情能力的影響

Effect of pediatric nurse interpersonal conflict management mode on empathy ability

[1] [2] [3] [4] [5]

Mou Yang,Dou Yumin,Qu Yingbo, et al （First Affiliated Hospital of Harbin Medical University, Heilongjiang 150001 China）

哈爾濱醫(yī)科大學附屬第一醫(yī)院,150001

文章摘要：[目的]了解兒科護士人際沖突處理方式對共情能力的影響，為提高兒科護士共情能力提供理論依據(jù)。[方法]采用一般資料問卷、沖突處理模式量表（ROCI-Ⅱ）和杰弗遜共情量表（JES—HP）對207名兒科護士進行調(diào)查。[結果]兒科護士最常用的沖突處理方式為整合，，最不常用的沖突處理方式為支配，兒科護士共情能力總分為（116．43±14．53）分。兒科護士沖突處理方式總分與共情能力總分呈正相關（r=0．234，P〈0．01）。影響兒科護士共情能力因素是多方面的，年齡、學歷、兒科工作年限、整合、妥協(xié)、讓步、支配是兒科護士共情能力的主要影響因素，多個變量能夠解釋兒科護士共情能力變異的36．6％。[結論]護理管理者應培訓兒科護士的沖突處理能力，引導護士采取合理的沖突處理方式，以減少護患沖突的發(fā)生，提高兒科護士的共情能力。

Abstr：Objective：It understand the effect of pediatric nurse interpersonal conflict management mode on em- pathy ability,in order to provide a theoretical basis for improving the empathy ability of nurses in pediatric. Methods：A total of 207 pediatric nurses were investigated by using general information questionnaire, conflict management scale （ROCI- II） and Jefferson empathy scale （JES-HP）. Results： For pediatric nurse, the Most commonly used conflict processing method is integration, the most unusual conflict processing method is con- trol,the empathy ability score for pediatric nurses is （116.43±14.53） points. The total score of conflict man- agement of pediatric nurses and the empathy ability scores were positively related （r=0. 234 , P〈0. 01）. There are many factors that affect the empathy ability of nurses in pediatric, age, education, work experience of pediat- ric,integration,compromise, concession, and control is the main influencing factors of the empathy ability of nurses in pediatric and multiple variables can explain 36.6 % of the variation of pediatric empathy ability of nur- ses. Conclusion：Nursing administrators should train pediatric nurse conflict processing ability, guide the nurses to take reasonable conflict management style, in order to reduce the incidence of nurse patient conflict, improve the empathy ability of pediatric nurses.

文章關鍵詞：

Keyword：:pediatric nurses interpersonal conflict empathy ability management mode

課題項目：哈爾濱醫(yī)科大學附屬第一醫(yī)院護理科研基金項目,編號：2014-B4.

作者信息：會員可見

  本文關鍵詞：兒科護士人際沖突處理方式對共情能力的影響，由筆耕文化傳播整理發(fā)布。