【文章頁(yè)數(shù)】：165 頁(yè)

【學(xué)位級(jí)別】：博士

【文章目錄】：
DEDICATION ACKNOWLEDGEMENTS ABSTRACT LIST OF ABBREVIATIONS CHAPTER Introduction
1.1 Rationale and justification of the study
1.2 Background of the study
1.3 Patient satisfaction with health care
    1.3.1 The context of patient satisfaction with service delivery of health care
1.4 Problem statement
1.5 Research questions
1.6 Research objectives
1.7 Research gap
1.8 Significance of the study
    1.8.1 Theoretical perspective
    1.8.2 Practical perspective
1.9 Definition of key terms
    1.9.1 Dependent variable
    1.9.2 Independent variable
    1.9.3 Demographic characteristics
1.10 Health policy
1.11 Limitations of the study CHAPTER Literature Review
2.Healthcare
2.1 Introduction and background of the study
2.2 Theories of patient satisfaction
2.3.Satisfaction
2.4.Patient satisfaction
    2.4.1 Components of patient satisfaction
2.5 Hospital administration
    2.5.1 Physical facilities
    2.5.2 Laboratory services
    2.5.3 Nurses services/doctor services
    2.5.4 Pharmaceutical services/registration service
2.6 Accessibility to health care facilities
    2.6.1 Waiting time
    2.6.2 Doctor-patient relationship(communication)
2.7 Socio-demographics characteristics
2.8 Features of medical care services
    2.8.1 Acknowledging patients care
    2.8.2 Continuous care
    2.8.3 Mixed care
2.9 The importance of patient satisfaction CHAPTER Theory and Hypotheses Building
3.1 Theory and hypotheses
    3.1.1 Health expenditure
3.2 Hospital administration
    3.2.1 Laboratory services
    3.2.2 Pharmacy services
    3.2.3 Physical facilities
    3.2.4 Doctor’s services
    3.2.5 Nursing services
    3.2.6 Registration and administrative procedures
    3.2.7 Doctor-patient communication(Quality of communication,relationship)
    3.2.8 Waiting time CHAPTER Research Methodology
4.1 Research philosophy
4.2 Research design
4.3 Methods
4.4 Study area
4.5 Instruments
4.6 Data collection and sampling
4.7 Data analysis CHAPTER Results and Discussion
5.1 Demographic characteristics
5.2 Statistical analysis and data interpretation
5.3 Confirmatory factor analysis(CFA)
5.4 Hypotheses testing using a multiple regression analysis CHAPTER Conclusions
6.1 Summary of main findings
6.2 Conclusion
6.3 Contribution to the knowledge
6.4 Policy implications
6.5 Limitations and opportunities for future research BIBLIOGRAPHY Appendices



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