發(fā)布時間：2018-04-26 17:47

  本文選題：自行車服務(wù)系統(tǒng) + 觸點��； 參考：《南京理工大學(xué)》2017年碩士論文

【摘要】：本文針對高校自行車服務(wù)系統(tǒng)為研究對象,以服務(wù)設(shè)計理論為基礎(chǔ)支撐,觸點為研究切入點,結(jié)合服務(wù)設(shè)計方法展開研究,最后運用過程鏈網(wǎng)絡(luò)工具方法對研究成果進(jìn)一步補(bǔ)充和優(yōu)化。旨在深入探析高校自行車服務(wù)系統(tǒng)中用戶需求和現(xiàn)有系統(tǒng)中存在的問題,結(jié)合以上建立觸點模型,搭建標(biāo)準(zhǔn)場景,構(gòu)建全新而完善的服務(wù)系統(tǒng)模型和服務(wù)系統(tǒng)過程鏈網(wǎng)絡(luò),通過設(shè)計實踐和系統(tǒng)檢驗對其給予支撐。首先確立服務(wù)系統(tǒng)中的主體用戶,進(jìn)而運用人物志方法對主體用戶特征進(jìn)行提取,運用利益相關(guān)人方法對主體用戶有利益相關(guān)性的其他用戶進(jìn)行挖掘,結(jié)合關(guān)鍵人物地圖法明確主體用戶和其他用戶之間的交互關(guān)系,從定性角度提取主體用戶需求。通過對主體用戶需求度層級的問卷調(diào)研從定量角度提取主體用戶需求,將二者結(jié)合總結(jié)用戶外在與潛在需求。其次分析主體用戶使用現(xiàn)有服務(wù)系統(tǒng)流程并挖掘觸點。通過實地調(diào)研定性層面,問題突出性層級定量層面,觸點層面和流程與交互層面的研究總結(jié)現(xiàn)有系統(tǒng)的問題。從現(xiàn)有系統(tǒng)問題的改進(jìn)角度結(jié)合主體用戶需求建立觸點模型。進(jìn)而構(gòu)建高校自行車服務(wù)系統(tǒng)模型。最后運用過程鏈網(wǎng)絡(luò)(PCN)工具方法構(gòu)建高校自行車服務(wù)系統(tǒng)過程鏈網(wǎng)絡(luò)并優(yōu)化。以主體用戶需求為基礎(chǔ),以服務(wù)系統(tǒng)模型為參照,以觸點模型在過程鏈網(wǎng)絡(luò)中的定位為標(biāo)準(zhǔn)進(jìn)行設(shè)計實踐,實踐內(nèi)容包括系統(tǒng)設(shè)施設(shè)計和系統(tǒng)流程界面設(shè)計,最終由系統(tǒng)模型和過程鏈網(wǎng)絡(luò)以及設(shè)計實踐成果搭建完整的高校校園自行車服務(wù)系統(tǒng)。
[Abstract]:This paper aims at the bicycle service system in colleges and universities, takes the service design theory as the foundation, the contact as the research breakthrough point, unifies the service design method to launch the research. Finally, the process chain network tool method is used to further supplement and optimize the research results. The purpose of this paper is to probe deeply into the requirements of users in the bicycle service system of colleges and universities and the problems existing in the existing systems, combining with the above to establish contact models, set up standard scenes, and construct a new and perfect service system model and service system process chain network. It is supported by design practice and system test. Firstly, the main users in the service system are established, then the main user features are extracted by the personography method, and the other users who have the interest correlation are mined by the stakeholder method. According to the key person map method, the interaction between the main user and other users is clarified, and the main user needs are extracted qualitatively. Through the questionnaire survey of the level of the main user's demand degree, the main user's demand is extracted from the quantitative point of view, and the external and potential demand of the user is summed up by the combination of the two methods. Secondly, it analyzes the process of using the existing service system by the main user and excavates the contact point. The problems of the existing system are summarized through the qualitative level of field investigation, the quantitative level of problem salient level, the contact level and the process and interaction level. From the point of view of the improvement of the existing system problems, the contact model is established in combination with the user requirements of the main body. Then the model of bicycle service system in colleges and universities is constructed. Finally, the process chain network of bicycle service system in colleges and universities is constructed by using process chain network (PCNN) tool and optimized. Based on the requirements of the main user, the service system model is taken as the reference, and the positioning of the contact model in the process chain network is taken as the standard. The practical content includes the design of the system facilities and the design of the system process interface. Finally, the system model and process chain network as well as the design of practical results to build a complete campus bicycle service system.
【學(xué)位授予單位】：南京理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：TP311.52

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本文編號：1807020